Zenni Status

Last Updated on 2024-06-20 by Ocusun, LLC

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8 User reports:
App has problems

User reports 8

⚠️ Most reported problems ⚠️

Not working

55.6%

Crashes

22.2%

11.1%

Something else

11.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Zenni Problems 😠👌🔥

- No shareable links for products on the app

1 Reported Issues: 😵🆘🛟🚨📢

Koff, Peter

2023-09-22

Error at checkout

Showing 1-1 of 1

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Common Zenni Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zenni app on iOS and Android devices. Solve all Zenni app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zenni iPhone Issues and Solutions

Zenni iOS app crashes, not working, errors
Zenni iOS app network issues
Zenni on iOS has black/white screen

Zenni Android App Issues and Solutions

Zenni has errors/crashing/not working
Zenni server network connectivity issues
Zenni has black screen

Zenni iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zenni app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zenni app crashes or not working on Iphone (iOS):

Close and restart the Zenni app on iPhone
Update Zenni app to the Latest Version for iOS
Uninstall and reinstall Zenni iPhone app
Update your iPhone to the latest iOS version

Fix Zenni on iPhone unable to connect to server/internet connection issues::

To resolve Zenni network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zenni black/white screen (blank screen) on iPhone:

Follow the Zenni iOS app troubleshooting guide Here →

Zenni Android App Issues and Solutions

Fix Zenni not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zenni app issues:

Force Stop the Zenni App
1. On android, goto "Settings" » click Zenni app. » click "Force Stop".

Update Zenni to the latest version on PlayStore

Clear Zenni App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zenni app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zenni.

Fix Zenni unable to contact server/ Zenni internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zenni » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zenni » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zenni on android.

Solve Zenni black/white screens issue on Android:

Follow the Zenni android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ocusun, LLC, developers of Zenni.

About this app

Eyewear for Everyone At this app, we believe everyone should have access to high-quality, affordable eyewear. With prices starting at $6. 95 for single-vision prescription glasses, you don't have to limit yourself to just one pair.