Alerts app not working? crashes or has problems?

Alerts Status

Last Updated on 2024-08-23 by San Diego Gas & Electric

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Summary of Alerts Problems 😠👌🔥

- Recent update broke the app for some users

- Inaccurate alerts and information on estimated and actual restoration

- Late notifications for outages and inaccurate information on power restoration

- No direct form to report an outage through the app

Have a Problem with Alerts by SDGE? Report Issue

Common Alerts Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Alerts app on iOS and Android devices. Solve all Alerts app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Alerts iPhone Issues and Solutions

Alerts iOS app crashes, not working, errors
Alerts iOS app network issues
Alerts on iOS has black/white screen

Alerts Android App Issues and Solutions

Alerts has errors/crashing/not working
Alerts server network connectivity issues
Alerts has black screen

Alerts iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Alerts app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Alerts app crashes or not working on Iphone (iOS):

Close and restart the Alerts app on iPhone
Update Alerts app to the Latest Version for iOS
Uninstall and reinstall Alerts iPhone app
Update your iPhone to the latest iOS version

Fix Alerts on iPhone unable to connect to server/internet connection issues::

To resolve Alerts network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Alerts black/white screen (blank screen) on iPhone:

Follow the Alerts iOS app troubleshooting guide Here →

Alerts Android App Issues and Solutions

Fix Alerts not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Alerts app issues:

Force Stop the Alerts App
1. On android, goto "Settings" » click Alerts app. » click "Force Stop".

Update Alerts to the latest version on PlayStore

Clear Alerts App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Alerts app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Alerts.

Fix Alerts unable to contact server/ Alerts internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Alerts » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Alerts » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alerts on android.

Solve Alerts black/white screens issue on Android:

Follow the Alerts android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at San Diego Gas & Electric, developers of Alerts.

About this app

Easily get the status and timely updates for PSPS affecting saved locations, understand the resource centers available near your outage location and get real-time information regarding your estimated restoration time. this app by SDG&E will help you get information and updates regarding potential and active Public Safety Power Shutoff (PSPS) affecting your area.