Alerts by SDGE Reviews

Alerts by SDGE Reviews

Published by on 2024-08-23

🏷️ About: Alerts by SDG&E will help you get information and updates regarding potential and active Public Safety Power Shutoff (PSPS) affecting your area. Easily get the status and timely updates for PSPS affecting saved locations, understand the resource centers available near your outage location and get real-time information regarding your estimated restoration time.


       


Overall Customer Experience 😎


πŸ‘ΏπŸ€¬πŸ˜  Negative experience
67.3%

πŸ™„πŸ’…πŸ«₯ Neutral
16.7%

πŸ˜ŽπŸ‘ŒπŸ”₯ Positive experience
15.9%

~ from Justuseapp.com NLP analysis of 42 combined software reviews.



Summary of Customer Reviews (Takeaways): πŸ’Ž

- Provides alerts for potential outages and fire risks

- Real-time data for better decision making during power shut-offs

- Helpful for managing fire risks while minimizing inconvenience to customers



Read 19 Customer Service Reviews πŸ‘ΏπŸ€¬πŸ˜‘πŸ˜ πŸ’’πŸ˜€

4.4 out of 5

Inaccurate and tardy

2022-05-28

I installed Alerts in hopes of getting alerted before and during an outage for my home. Unfortunately, not only is Alerts incredibly late (notified me that there was an outage far after the fact), but it’s inaccurate to boot. My app seems to think that power is restored in my area when I can assure you, it definitely isn’t! We need to get more prior notice about planned outages, more accurate this app for unplanned outages, and accurate information on estimated and actual restoration. A direct form to report an outage through Alerts would be nice, too.

I would gladly rate this higher if Alerts did what it claimed to do. Unfortunately, it currently performs poorly on all fronts. I hope the developers can look into this reporting and resolve it in the next few updates.

Someone is drinking the kool-aid

2022-06-29

Alerts is a joke. Totally useless. Shut off and power up times are off by hours.

Virtually useless

2022-07-30

It took 12 hours for Alerts to tell me my power was out. A few hours later it said my power was restored - it wasn't. A fancy app is of no use of the data it provides doesn't match reality.

ok. but needs unplanned outages

2022-08-31

this would be a good app if it also showed and alerted on unplanned events. Having to open up a browser to find the outage, Alerts doesn’t help solve that problem. Five stars if it included that.

Forward-thinking

2022-10-02

Awesome way to manage fire risks while minimizing inconvenience to customers. The this app are really helpful as they allow us to plan around potential outages and also beware of fire risk in the area. Way to go SDGE!

Very informative

2022-11-02

Such a great idea

Great app!

2022-12-04

Very easy to use

Great app

2023-01-04

Thanks SDG&E. Great app with very useful information for this upcoming fire season

Upcoming fire season

2023-02-05

Such a great idea! Fire season in SD is no joke - looks like this was implemented just in time. This will be a great resource for San Diegans living in areas affected by fires!

πŸ’•πŸ’•πŸ’•πŸ’•

2023-03-09

Love Alerts!

Current Info and Easy to Use

2023-04-07

Great app. Super clean and easy to use. Info is super current and relevant.

A Useful App Before and During Wildfires

2023-05-09

Great looking app that provides links to SDG&E’s Weather Awareness system which provides real-time information and maps. Very useful resource from San Diego’s utility.

Peace of mind

2023-06-09

Thank you for building Alerts! It is simple and very easy to use and most importantly gives me peace of mind that I’ll be alerted if my power will be shut off so I can be prepared.

This is a great app

2023-07-11

I love the this app, I love knowing when my power might go off. I also love the map capabilities. Great use of technology and sharing information with your customers. Congrats.

Great information

2023-08-11

Very helpful to be able to track outages not only for my house but for my family that may be impacted. Really easy to use layout and design

Love the real-time data!

2023-09-12

Now that there are so many more β€œsuburban” areas being affected by power shut-offs with Santa Ana winds… It’s nice to have real time data at my fingertips so I can make better decisions for my daily travels.

Broken

2023-10-14

Recent update broke Alerts will no longer open asking me to update when I already have updated.

Update app has started working.

Great app

2023-11-14

I used Alerts for the last outages and Alerts worked great. I was able to register my address as well as my moms and it was perfect for both addresses! Thank you SDG&E!

Useful information

2024-12-18

Alerts looks to have all the information i need to manage PSPS events. Great design as well. Thanks SDG&E!



Is Alerts Safe? πŸ€—πŸ™


No. Alerts by SDGE does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 42 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Alerts Is 19.1/100.


Is Alerts Legit? πŸ’―


No. Alerts by SDGE does not seem legit based on our analysis. This conclusion was arrived at by running over 42 Alerts by SDGE User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Alerts Is 39.2/100..


Is Alerts by SDGE not working? 🚨


Alerts by SDGE works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Alerts by SDGE? Post a Review




Features

Easily get the status and timely updates for PSPS affecting saved locations, understand the resource centers available near your outage location and get real-time information regarding your estimated restoration time.

Alerts by SDG&E will help you get information and updates regarding potential and active Public Safety Power Shutoff (PSPS) affecting your area.

  Customer Service/Support
Developer:
San Diego Gas & Electric


Website:
🌐 www.sdge.com