O'Charley's O'Club Reviews

O'Charley's O'Club Reviews

Published by on 2023-04-10

🏷️ About: Enjoy online ordering and access to the exclusive O'Club all in one place, the O'Charley's O'Club app! Download the app and sign up for the O'Club today to: *Order online from any location! Get your O'Charley's favorites delivered to your door, curbside pickup, or to-go. *Start earning rewards with every order.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
41.6%

🙄💅🫥 Neutral
29.6%

😎👌🔥 Positive experience
28.8%

~ from Justuseapp.com NLP analysis of 105 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app is easy to manage and navigate.

- The app looks great and offers a free appetizer for signing up.

- The O'Charley's in Harrison VA was willing to take an order over the phone and have it ready for the customer to eat, which was helpful and kind.



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

3.0 out of 5

Cannot get access to my account!

2022-06-10

I’ve tried multiple times to access my account. I requested multiple emails to reset the password. Every time I try to do it it tells me that confirm password does not match , even when I use the password generated by iPhone. I know that password did not get missed typed on the iPhone password confirmation. I tried to contact someone for help. No one answered the phone. I finally had to send an email in. It directed me to the store. They called me back to fix it. I told them multiple times what the problem was, but they wanted me to come to the store so they could see what I was talking about. I even reloaded OCharleysOClub . I really don’t want to go to the restaurant to spend time to figure out OCharleysOClub. Since this is a software glitch there’s nothing they can do. I’d like to be able to use OCharleysOClub because I go to the store frequently. But it’s too hard to use and set up. So I’m at the point where I just opt out of going to the restaurant because it’s too hard to order.

Need to update gift card acceptance

2022-07-11

Will only allow me to use one gift card for payment, but if amount is large, I’d like to add two gift cards to my order before having to pay for rest with credit card. Please fix this soon. Otherwise, works okay.

Not worth the frustration

2022-08-12

OCharleysOClub is extremely frustrating. After downloading, it took nearly 15 minutes just to complete the registration. I got a free appetizer as a reward for signing up. It took another 10 minutes of searching OCharleysOClub to find the code to give the server to redeem my reward.

Worse place ever

2022-09-13

It took the 3 hours for us to get our food and it was disgusting

This app is so laggy

2022-10-14

OCharleysOClub crashes every time you try to make an order!

Full rack. FULL. RACK.

2022-11-15

OCharleysOClub looks nice, but when it won’t let me add ribs to my bag because I haven’t selected half or full rack, it falls apart. Mainly because there is NOWHERE for the selection to be made.

Store never works

2022-12-16

Have tried two different times now, and local store never let’s order go through. Why bother?

Horror

2023-01-17

I installed OCharleysOClub and I tried to order and it constantly spanned and didn’t load. I tried several times and had no issues with other apps.

0 Stars

2023-02-18

OCharleysOClub doesn’t work at all. Can log into account on Safari, but the exact same log in information. Keeps giving an error that there is no such user!!! Ridiculous!

Not good so far

2023-03-19

Trying to set up Face ID and had trouble getting accepted. Tried email login and wouldn’t accept that.
If you are going to offer an app you should have the bugs worked out so that customer will not be ticked off before ever using.
Never had a problem with Chili’s app which should be modeled after.
Bob

Completely frustrated!

2023-04-20

Tried several times to get app. Told me every time the password did not match! Every time time would get same answer. Finally gave up. Now worth the hassle! If you are going to offer a deal make sure the program works. Completely over it!!!

Not a good app

2023-05-21

I’ve tried several times to use app, even in the restaurant and cannot get it to work. The employees don’t even know how it works! I visit at least once a week and should have already received a reward, but nothing. Why have an app if it does not work and even the employees don’t know how it works.

Horrible customer service Simpsonville SC

2023-06-22

Zero Stars

Your app is a complete disaster it cost me an hour to choose my favorites to save time as you suggested and then there is no option on OCharleysOClub to save to favorites. Thanks for wasting my time. I noticed in OCharleysOClub comments that virtually every one has a negative experience with OCharleysOClub but the problems are never corrected
Then I called the Simpsonville SC store to get help and was put on hold by the manager Donna ? And then disconnected
Horrible customer service

Possibly worst restaurant app out there

2023-07-23

I cannot place an order after 20 minutes. STOP MAKING IT DIFFICULT TO BUY DINNER FROM YOU. WAAAAAY too many hoops to jump through.

Cannot log in

2023-08-24

Cannot get logged in. Even with new passwords. Will delete app.

App Needs work

2023-09-25

OCharleysOClub wouldn’t let me scroll sideways through the menu options for instance under Burgers and Sandwiches could only see the first item and partial of the second and wasn’t able to view the others. Every time I tried to move the menu to the left to see what is available on the right it would go back to the first option.

Tried to submit app support but it takes me to the store location support.

Won’t be able to order until this is fixed.

Must search and select restaurant every time I open the app.

2023-10-26

It is frustrating that you have to enter the zip code every time you open OCharleysOClub . When going back to the main page, you must enter the zip code again and select the restaurant again.

First time using is a bust

2023-11-27

OCharleysOClub looks great and I earned a free appetizer for signing up. But anytime I tried to go back it would clear out my basket. So after three tries I finally made it to the checkout point without losing my order, it said my free appetizer would be applied...but it never was. I finally just closed it out and made myself dinner at home. 🤷🏻‍♀️

Over & above

2023-12-28

This review is for the O’Charley’s in Harrison VA; we were on our way home (NC) from PA with the family. We were already two hours behind schedule but wanted to stop for lunch! I called O’Charley’s asking if they would take our order & have it ready for us to eat it. They were willing & everything was perfect! So kind & helped us get on the road sooner🥰👏highly recommend them!

Awesome app!

2024-01-29

Easy to manage and navigate. Well done O’Charley’s!



Is O Charley s O Club Safe? 🤗🙏


Yes. O'Charley's O'Club is very safe to use. This is based on our NLP (Natural language processing) analysis of over 105 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for O Charley s O Club Is 40.9/100.


Is O Charley s O Club Legit? 💯


Yes. O'Charley's O'Club is a totally legit app. This conclusion was arrived at by running over 105 O'Charley's O'Club User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for O Charley s O Club Is 83/100..


Is O'Charley's O'Club not working? 🚨


O'Charley's O'Club works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with O'Charley's O'Club? Post a Review




Features

*Order online from any location! Get your O'Charley's favorites delivered to your door, curbside pickup, or to-go.

*Purchase gift cards and check current gift card balances.

You'll be able to see your special surprises and exclusive offers in the app.

*Start earning rewards with every order.

  Customer Service/Support
Developer:
Paytronix Systems Inc