Charleys Rewards Reviews

On December 30, 2021 I Went to the Woodbridge mall location in NJ a few minutes ago around 730pm and received the most horrible service and treatment a paying customer could ever experience. The cashier was friendly however the cook/cleaner by the name efrain (unsure if the name is spelled correctly) was very nasty and rude to myself and also another customer that ordered before me. Our order was made incorrectly so we asked if it was possible to have the condiments they forgot to place on the sandwhich on the side. The employee at that time appeared irritated by us asking for extra ketchup and our missing condiments and took a heaping handful of ketchup packages and lunged it at us. We advised him that was very unnecessary and very rude and he started laughing. We at that time asked the cashier for his name which is how we discovered his name since we didn’t see a name tag on him. Secondly i am disgusted that our food was prepared by him without wearing a mask on top of him talking over our food and using the same hands we was cleaning and breaking down the equipment ( I’m assuming because they were closing soon) to handle our food!

No way am i eating this food! This went right in the trash and i would never ever eat at this business again. Terrible since we spent nearly $60 for disgusting service.

I love Charleys but CharleysRewards is full of bugs. I’ve saved a favorite location yet every time I have to search and select. I’ve saved favorites but if you want to make a change to it you have to start over. There’s no option to edit like extra meat. Today there’s a coupon for 3 off extra meat or cheese but I had to cancel my order and start over because I couldn’t edit the favorite.

Then when checking out neither the coupon nor the $5 reward would work. Well I didn’t really want extra meat but to fix it I had to start over. I’m on a quick break for lunch and I’ve already spent 15 minutes trying to get my order placed so I stayed with the extras instead of starting over. I’ve used CharleysRewards many times (I can’t wait in line because of short lunch times) so it’s not a learning curve issue. I love the ability to order and skip the line and honestly if there were other options for other stores in the food court (on Sunday’s) I’d probably use them instead because CharleysRewards is so problematic. The user testing needs to improve.

My order Number was # 58. This is the very first time I had ever stop here and needless to say the very last time. Anyway I waited fo my order almost 20 minutes. The are calling out numbers 59,60, 61,62 never did I hear them say my number 58 and so when I asked them. I was told we already gave that order to someone else. I’m like okay people make mistakes. Can you please make my order. My request was received by a young black woman. And for the record I’m black myself. But she was very rude and inconsiderate. And said you just going to have to wait because we called out your number. No apology. I was standing there the whole time listening for my number to be called. It never was. I downloaded their App to receive a $5 discount for nothing. Already I am receiving there spam. 30 minutes into this I just asked them to refund me. The lady shouted in a loud voice No Probably. Gimme your receipt and the card you paid with. Again no apology.

After filling out my name and other data and then listing my preferred location I tried (and failed) to place an order. Even though I was logged in, it required me to search through a long list of randomly sorted locations to find the one I wanted - even though I was a block away from my preferred location.

Then after I entered the order it decided that it needed my contact data updated - while displaying all fields as blank. It then locked up and refused to accept any entry. We ate elsewhere.

So many places have this on their menu but they don’t compare to the one I just had at Charley’s. It was one of the best I have had anywhere outside of Philadelphia.
It was full of moist, tender and flavorful beef topped with melted cheese grilled onions and peppers. It will definitely be a weekly meal and a place I will tell others about.
The service was speedy and the server very friendly!
A place to go for Philly Cheesesteaks. While there try their strawberry lemonade. Delicious and refreshing!
*️⃣*️⃣*️⃣*️⃣*️⃣

I am new to CharleysRewards and the food my sister was telling me how good it was. I love love the Philly steak. The service has been awesome. And I am excited about CharleysRewards and earning more points. My husband and I are retired so we’re on a very limited income so this helps us to have a night out on a date without killing our pockets. Keep up the awesome work. We would love to see some types of discounts may be a military/senior citizen discount.

Sarita gave amazing customer service. She noticed how confused we were. It was as our first visit to any Charleys. She asked if I’d downloaded CharleysRewards and showed me how to use it.

We ordered two Old School specials and a Chicken Philly. One of sandwiches had lettuce, tomato and mayo left off. I took it back in and she quickly and politely had it corrected as I requested. I asked to just give it to me in a side box.

The sandwiches were good!

I’ve been here 3 times and it gets better every time. You could even eat in their bathroom, it’s that clean! And the staff is always accommodating and had a really pleasant attitude, I mentioned it to the manager and he asked me to put it in a review, I don’t review much but these guys are top shelf. I haven’t had the pizza or wings yet but the subs are great. You won’t regret stopping in here, I promise.

Bo Smith

Love Charley’s Philly Steak... usually I eat it only at the mall... However today I stumbled upon an actual Charley’s stand alone location!! Love the chill vibe, the place is super clean & the staff was super kind! Luvin the expanded menu options for sure!!! Just downloaded CharleysRewards & I’m sure to be a frequent visitor! Thank you for delivering quality Subs & having a rewards program to incentivize. 💌🥖🍑

The three girls were fast and polite and sweet but they were super busy and needed a hand to re-stock napkins. Also that would be better to have those $5 promotional cards by the register before we pay. Not by the pick up area which we already paid and getting $5 off is of no use. Thank you.

Charlie’s is my absolute favorite spot for a meal. Unfortunately, the last three times I have went to the Bay Park Square Mall location near my work, I have been so disappointed. I totally understand being short staffed but no one has a clue what is going on. It is extremely dirty on the countertops and the people that are working there are beyond rude. My steak sandwich was way over done and they were completely out of ketchup. I really hope this improves there. I heard others at the tables while they were eating complaining about the same things. Disappointing!!!!

Employees allowed people to come in with their cups and use the ice and water. That is very unsanitary in the middle of a pandemic. The employees should have provided a cup and prepare the ice water for the non-paying customers. I understand we no longer have to use a man, but it was clear that the individuals were homeless.
My sandwich was great but my fries were cold. I have never had any problems or food concerns with this Charlie’s.
This is not a complaint it’s just a little customer advice

Love their gourmet ultimate fries. A lot of fries and toppings for only $3 and some change. Get em everytime I work at Cinnabon. Do I wish they gave a mall employee discount to all items on the menu and not just sandwiches? Yes, but it’s better than chipotle and Chick-fil-A who don’t give any mall employee discounts. 🙄😒

But great food love y’all ❤️❤️

CharleysRewards is not good its better to go and place an order yourself than use CharleysRewards especially for delivery. There is no option to tell them that you never got you food (which I never got my food) I emailed both the restaurant and customer support and the emails magically vanished from my email called the restaurant they offered no support CharleysRewards claims to deliver with door dash yet door dash doesn't have Charley's on it CharleysRewards is all around trash and I still haven't gotten my food or money back.

THAT was THE best foodcourt meal that I’d had in ages. 👀 The sandwich was not only TASTY, DELICIOUS, it was PRETTY! 😍 And the ultimate fries were crazy-good! I ate until I was full and had enough to take home as leftovers. …They didn’t last long but they were available when my tummy was ready. Truly satisfied my tastebuds.

“I’ll Be Back…”

When placing an order they ask you to download CharleysRewards to get $5 off. When you get to the window they’re quick to charge you and forget all about the discount. When you ask they catch an attitude, become rude and sarcastic! They don’t try to apologize or fix the issue they just ignore and close their window! Horrible service. Horrible people for a simple mistake that could’ve been fixed.

But once again THAT’S WHY THEY WORK THERE!!!!

Being that there was 2 in this order, the order was not only delicious but fast. I’ve never been here but now that I know this place I’m going to bring all 6 of my kids and 2 grandbabies. Thank you for feeding me!!!!

Great customer service … Ms. Anna C was very friendly and patient with us took her time to walk me through the steps in order for us to get our $5 off our order!! Wish every place had people with the same vibe and energy … Muchisimas Gracias Anna!

Everyone in my family loves going to Charlie’s! It is always so special to be able to sit down with all 3 of my boys and have lunch seeing as we can’t do it very often and we never fight over where we are going to eat!!!

Ordered four different sandwiches they got them all right it was delivered to my house and I don’t live close by everything is still fresh fries crispy have no complaints everything was perfect You guys did a great job.

Super job on the upgrades - I went to a Charlie’s a couple weeks ago and CharleysRewards didn’t work so i deleted it. I was skeptical the account migration would work but it was very fluid w lots of confirmations. Thank you!

Today is our first time trying the delicious steaks! We have been surprised by the quality of the product, the presentation and the speed in receiving our combo. We will definitely return!

They don’t answer the phones and online ordering doesn’t work, how the heck do you expect to make money running a business? They messed up on my order and the cook was rude and said it was my fault because everything’s cooked on the same grill. Horrible customer support and even corporate doesn’t respond to complaints or issues with franchise locations, I’ll never eat or give this horrible establishment any business again.