Contact O Charley s O Club Support

by Mstershopper

I’ve tried multiple times to access my account. I requested multiple emails to reset the password. Every time I try to do it it tells me that confirm password does not match , even when I use the password generated by iPhone. I know that password did not get missed typed on the iPhone password confirmation. I tried to contact someone for help. No one answered the phone. I finally had to send an email in. It directed me to the store. They called me back to fix it. I told them multiple times what the problem was, but they wanted me to come to the store so they could see what I was talking about. I even reloaded the app. I really don’t want to go to the restaurant to spend time to figure out this app. Since this is a software glitch there’s nothing they can do. I’d like to be able to use this app because I go to the store frequently. But it’s too hard to use and set up. So I’m at the point where I just opt out of going to the restaurant because it’s too hard to order.

by Majeston

Zero Stars

Your app is a complete disaster it cost me an hour to choose my favorites to save time as you suggested and then there is no option on the app to save to favorites. Thanks for wasting my time. I noticed in the app comments that virtually every one has a negative experience with this app but the problems are never corrected
Then I called the Simpsonville SC store to get help and was put on hold by the manager Donna ? And then disconnected
Horrible customer service

by Not Very Pleased!!!!!

I’ve tried several times to use app, even in the restaurant and cannot get it to work. The employees don’t even know how it works! I visit at least once a week and should have already received a reward, but nothing. Why have an app if it does not work and even the employees don’t know how it works.