VeriFLY app not working? crashes or has problems?

VeriFLY Status


I have a problem with VeriFLY

Are you having issues? Select the issue you are having below and provide feedback to VeriFLY.




⚠️ Most reported problems ⚠️

Something else
90.9%

Crashes
6.1%

Not working
3.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of VeriFLY Problems 😠👌🔥

- App does not recognize that many people have connecting flights ahead of an international departure.

- Does not provide a warning about how that could affect the timing of COVID tests.

- Difficult to obtain COVID PCR test likely because there are several varieties from country to country.

- Many countries not available.

  109 Reported Issues: 😵🆘🛟🚨📢

Lorena G
2022-07-03

App lets me add destination but doesn’t let me add flight details. It just gives me the instruction page on how to add details but there isn’t a ‘next’ button just “help” and “back” Have tried uninstalling and using other phones and still have the same issue.

Shernita Telfair
2022-07-02

Not allowing me to add flight details. Once I add trip just goes to instruction page and can't do anything else. I have deleted app and reinstalled twice. Contacted help desk, who gave me the instructions again but it is just not allowing me to add flight details at all

Ji Son
2022-07-02

Cannot add trip to the pass. I click 'add trip' and it gives me a screen that says I need to click 'add trip'. WHAT!

Ron Porteus
2022-06-30

veriFly Will not accept an Australian Government International COVID 19 Vaccination Certificate Message reads QR code Edminson LynnMaree different to Pass Port Edminson Lynn-Maree

Cynthia Gonzalez
2022-06-27

No option to add photo for 2 guest

Lb
2022-06-26

When using AA and locator to enter flight, it says error 5016 Tried many times

Krissondra Suarez
2022-06-25

Will let me update all travel companions except mine…the main one…under the trip. Everyone is complete except mine

Mary Kerrigan
2022-06-25

Vertfly not working. It is insisting I add a companion but I am traveling alone. Had to go to airport check-in. No wonder there are queues . Ryanair is more efficient

Ellen Douglas Humpert
2022-06-24

Doesn't work. Can't download photo.

Lori Puricelli
2022-06-22

Won’t accept photo… Message is: uaf_error_no_suitable\authendicator

Sheila Tester
2022-06-19

I keep getting an error code each time I enter my details for online checkin

Kate Durcan
2022-06-19

Says I am not a passenger on our family flight to Florida? I cannot entered all my details on BA manage my booking site

Diane M Manske
2022-06-18

I answer all of the health questions and I receive an error message stating see log files.

Gillian
2022-06-16

Second time writing about this issue. BA issues ticket with “Mrs” in the title. Therefore my travel documents don’t match. I’ve jiggled around trying to make everything work. But it just won’t. Didn’t get a reply from VeriFLy last time. BA equally useless and unresponsive.

Geoffrey Probert
2022-06-15

I am travelling to SA on 17th June and was urged by BA to download the app. Which I did. When I chose SA as my destination it gave me 2 options. 1. Cape Town. 2. Johannesburg Olifants Lodge. Firstly the Olifants Lodge is in the Kruger National Park..not Johannesburg. Secondly because there was no option to choose JHB (Oliver Thambo ORT....hello the biggest and busiest airport in Africa) as an option I could not continue with what you call efficiency. Nil points. I will just have to wait in a queue..and BTW don't waste my time.

Mrs Ruth Conroy
2022-06-12

My flight on 1st August from Dublin to Bordeaux EI0506 not showing as an option.

James
2022-06-09

Not working getting error trying.to register and.use app

June Braunlich
2022-06-08

After about 30 attempts VeriFly is not accepting my Companion's photo. His COVID documentation was accepted. I can provide more info re our Air Canada flight & Viking Booking #. Traveling 7/2/2022 to Vancouver.

P.T.
2022-06-08

Today is june 8. The app does not allow me to introduce the actual date (june 7) of the Covid test. The only date I can select is june 8. So, if I cheat the app and select june 8 and then upload the Covid test file, it says there is an error because the Covid test date does not match the date I introduced

Derek Pamment
2022-06-07

Spent absolutely ages with the Vaccination Review it was either oops we don’t recognise this , invalid booking reference etc etc . I gave up , I don’t like self service!

Bill Lynerd
2022-06-07

I was trying to help a friend set up Verifly and the app would not allow her to add flight information for an upcoming trip. She is traveling to Spain - the app would not recognize the reservation number and would only provide a few airline names, none of which was the airline on which she is traveling.

Geoffrey Browning
2022-06-06

The app would not reconise the booking number . tried for over an hour . dissapointing performance

Erica Seay
2022-06-05

To whom it may concern, My Covid testing is still pending since 6-3-22 it says still pending and our cruise leaves Monday 6-6-22 to the Bahamas. Please let me upload the correct info on your app otherwise we cant go.

Miroslava Kucharova
2022-06-05

It would not let me to upload recovery certificate, getting error message saying it does contain and recognise the digital certificate from the QR code.

Laura Jacobs
2022-06-03

I am green on all checklist but I’m not getting a ready to sail. It says it still needs attention

CARL
2022-06-03

Worst service I ever seen , 1 app response time is horrible so for r to 6 hours don’t expect to use your phone 2 every item is green and yet can get a pass 3 tried to get guidance and you get an email back that does not make sense. You need a vacation from this before you go on a vacation

Melvin West
2022-06-03

The app when it works it’s good unfortunately it does not always work and it’s very challenging he just sits there and spends it will not go to step to allow me finally to add the trip but not at the detail it is a poorly poorly performing app AmericanAirlines should address this with the provider

C Lee
2022-05-30

VeriFLY "Add flight using Booking number" is extremely poor; either it does not recognise you as a passenger. It recognises your internal connecting flight to LHR but states that it is not for internal flight. It is a beta version which is poor. I cannot check in because of VeriFLY. Very poor

Katherine
2022-05-27

This app sucks! And you want senior citizens to use this? The hours I’ve done has created frustration anxiety and stress. Shame shame

Reinet Aubrey
2022-05-27

can not advance pass step 2

Showing 61-90 of 109

Have a Problem with VeriFLY: Fast Digital Identity? Report Issue




Common VeriFLY Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Daon Inc., developers of VeriFLY.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit VeriFLY Website

Privacy Policy: https://myverifly.com/#/privacy

Developer: IdentityX




About this app

this app™ provides secure digital credentials for a faster return to safe, in-person experiences by enabling less contact, more speed, and more confidence.