Are you having issues? Select the issue you are having below and provide feedback to Airside Digital Identity.
- Consent check marks box is not visible properly
- Takes too long to verify CA DL
- Failed attempts when adding drivers license and passport
- Cannot locate passport when scanning back page
- Buggy app, need to contact developer for instructions
App is stuck on description page
Was never able to get phone to read chip in passport. Finally gave up.
TSA at DFW never uses the app WASTE OF TIME NOW THE APP WONT ALLOW ME TO GET A NOTABOT CODE AA SHOULD BE ASHAMED
Can’t link Airside to my American Airlines account, no matter how many times I try
I have uploaded my selfie and passport and have successfully chipped my passport. But when I try to connect for use at TSA PreCheck, I consistently get an on-screen message: “An error occurred processing your request. There was an issue setting up your mobile ID. Please try again later.” Help.
Complete guide to troubleshoot Airside Digital Identity app on iOS and Android devices. Solve all Airside Digital Identity app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Airside Mobile LLC, developers of Airside Digital Identity.
Contact e-Mail: [email protected]
With ongoing iterations to introduce more features and functionalities, we’re committed to ensuring individuals stay safe, save time, and share personal information only on their terms. – “Airside is more straightforward and does a better job of spelling out who your selfie and ID will be shared with early on. From the team that brought you Mobile Passport, we invite you to join the 10 million people that already trust Airside to keep their information safe with strong encryption technology built with innovative, decentralized architecture. Airside cannot- and will never attempt to access or sell information collected and transmitted on AirsideDigitalIdentity. With one free download you get to create your portable, reusable, and verified ID that opens up seamless experiences in travel, housing, dining, and more. Your ID is comprised of sensitive data; treat them with the highest privacy and security protocols. 1. 2. 3. The Airside Digital Identity App is compatible on iPhones with iOS 14. 0 or later. We will continue to add new services, always maintaining our user-controlled, consent-based approach. Don’t have an iPhone with iOS 13. 0 or later? Go to your System Preferences, then click Software Update to check for updates. • App Privacy Policy: airsidemobile.