Are you having issues? Select the issue you are having below and provide feedback to VeriFLY.
- App does not recognize that many people have connecting flights ahead of an international departure.
- Does not provide a warning about how that could affect the timing of COVID tests.
- Difficult to obtain COVID PCR test likely because there are several varieties from country to country.
- Many countries not available.
I am trying to add a trip but it doesn't offer any airline besides American Airlines.
Verify says my information wasn't complete. Name and date of birth were listed faintly on the form and Verifly wouldn't let me change it.
I can't proceed at self_photo because of "uaf_error_no_suitable_authenticator".
Have completed all requirements which are checked off. Message says click here to get pass but pass never shows up. Just takes me back to screen saying action needed.
will not accept the correct airline confirmation code
I am trying to complete my Vaccine Attestation for my upcoming Carnival Australia cruise .. every time I select I am fully vaccinated I get an unexpected error occurred .please refer to log files ..what does this mean
Get a "Failed to save data (5016)." error message - highly frustrating
I am trying to complete my Vaccine Attestation for my upcoming Carnival cruise .. every time I select I am fully vaccinated I get an unexpected error occurred .please refer to log files ..what does this mean
I do not receive an email from verifly when attempting to set up an account.
My negative vaccine report took approximately 100 tries in order for it to be accepted. I don’t understand why it would take so many attempts.
Cannot get it to accept my mother's photo, either selfie or from file. Have tried numerous times in many places. Have tried both Android and iPhone. It took my very badly lit selfie the first time, but her's is either face not detected or bad image quality. She is 86 with gray hair, don't know if that's related. We have wasted hours of our vacation trying to figure this out. Also, at some point camera will stop working and I have to reboot phone completely to get out of it. I can't believe my airline is requiring this, its causing much stress.
Can't get my camera to take a selfie
I get error messages 5016 continuously. Get emails saying I’m all set, but then always says I have actions to complete
Trying to do our health declarations keeps saying system error
I keep getting ERROR Failed to Fetch. What does this mean? Why are companies using an app that is overworked and unsuccessful so much of the time. I prefer manual boarding to this stupid non-working app.
error 300 cant start a trip to enable me to check in
Yesterday it wouldn’t accept my booking reference, said it wasn’t valid. Today it said not saved error 5016. Now it says the reservation is not valid for VeriFLY.
I cannot get past my email I also took a selfie and I don't know how to find my search button.
Won’t accept Holland America booking number
“An unexpected error occured.. please check the system logs”. I keep getting this message when I try to enter the data from my health questionnaire…and can’t get my “pass” completed. What gives….
I getting error 5016 and I can’t get my boarding pass
When I answer the questions for health assessment and submit I get the a system message "An unexpected error occurred. Please see the log files." Where are the log files?
Unknown error 3000 when trying to add trip
I have created an account and added myself and my travel companions (my family). Whenever I try to "Complete Vaccine Attestation", I select "Yes" as I'm fully vaccinated and boosted, then click "Submit". I get a "System Error" that states "An unexpected error occurred. Please see the log files". I've tried rebooting my phone and that doe snot help. This also occurs with both of my traveling companions. Can you assist? Thanks
It won't accept my credit card or any subsequent cards.
It won't accept my credit card or any subsequent cards.
Won’t let me complete vaccine attestation for either my husband or me. Keep getting an error message.
What a joke. This app is awful and a complete waste of time. I've tried to use it for three separate trips and it has only worked once. The latest issue is it will not accept the time I enter for my covid test. I can put the time in, but the only options are cancel, clear or keyboard. There is no place to accept or enter the time. Better off saving yourself the aggravation and just showing all your documents in person at check in.
all the time after putting all the information of the trip Passenger not found I have tried everything deleting , reinstalling the app as continues saying the same passenger not found !!!
Travelling to the US and it says I need to 'Add my booking reference', but it can't find me as a passenger with no next steps even though I booked directly with the airline and getting notifications about check-in and using the Verifly app. I contacted Verify support which ends up being a group called CGS Inc. They close my ticket saying they won't action further, but then get an email from an Andreea asking for all my flight details plus a lot of personal data. Dodgy! I am just going to print off the forms needed to travel and check in old school style! Rather wait then have my personal data used for something dodgy.
Complete guide to troubleshoot VeriFLY app on iOS and Android devices. Solve all VeriFLY app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Daon Inc., developers of VeriFLY.
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