Tzumi Smart Home app not working? crashes or has problems?

Tzumi Smart Home Status


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⚠️ Most reported problems ⚠️
Crashes
47.5%

Something else
32.5%

Not working
15.0%

Connection
5.0%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 13 Reported Issues:

M
MEREDITH M KING 2024-01-31

i have had an ionchill Quickcube for about a month and it no longer makes ice What should i do next? i have clean it and use fitered water.

T
Tony 2023-12-25

Got the SmartHome vacuum today for Christmas, everytime I click "add device", the Tzuminapp crashes. I followed Sam Mayhew suggestion and downloaded the SmartLife app. Connected with no issues. Thanks Sam.

R
Roxanne 2023-12-25

Tzumi app is not working so thanks to another person here I downloaded the smart life app and it works

K
Kathleen Fitzgerald 2023-12-25

Have vacuum 2000 series and tzumi app crashes when I try to add device please help

S
Sam Mayhew 2023-12-23

FOR THOSE THAT CANT GET THE TZUMI APP WORKING READ THIS!! This robot cleaner is actually a Tuya product. As my app was not working and crashing when I was trying to add device as other have experienced as well. Download "Smart Life" and add the vacuum that way. Better app and connected instantly and integrated with Google assistant. Thank me later

G
Gwen 2023-12-20

App keeps crashing. Will be returning to WalMart.

M
Maria 2023-12-16

Purchased 2 days ago and the app has a bug. Keeps crashing and will not allow me to add device. Will be returning to walmart

J
John Erbaugh 2023-12-14

Just bought the SmartHome vacuume today, everytime I click "add device", the app crashes.

D
Desiree 2023-12-12

Just came home to use my ionvac , just bought today. The app continues to crash every time I try add device

R
Randell Griffin 2023-12-09

The app itself keeps crashing every time I hit the add device button. I've tried all the steps, delete/redownload, clear cache, clear data, signed in under password/google sign in button, swapped my wifi off of 5g, reached out to the company, all of the things, no matter what it crashes and I can not even add my new device.

T
Thomas Ford 2023-09-18

I have a smart clean robo vac 2000 and the remote doesn't work right. The directional arrows don't work. I have tried to reset it but no response. The indicator lamp status shows default configuration state.

L
Larry Mckinney 2023-08-29

my hand massager will not charge. fitrx pro.

T
Tami 2023-04-21

My changing/ emptying base is not emptying the vacuum . How can I fix this ?

Showing 1-13 of 13 reported issues:

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Developer: Tzumi Electronics




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