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⚠️ Most reported problems ⚠️

Something else
75.0%

Connection
12.5%

Not working
12.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of SpTH Problems 😠👌🔥

- App closed and user could not get “my trip” details to open again

- Cannot fill out forms for groups of travelers

- On-screen keyboard hides the Continue button

- Does not allow one to save QR to the Wallet app

  6 Reported Issues: 😵🆘🛟🚨📢

Solomia
2022-07-29

It crashes when I try to fill out the form. particularly when inputting the region of Spain I am traveling to.

Mariel Fernández
2022-07-01

It says error with server

James Sanford
2022-05-31

I used the app on iPhone, began to enter information relating to upcoming flight to Spain, but had trouble correcting information. Now, four days before departure I am unable to open the app. Will it allow me to enter medical information 72 hours (or is it 48 hours?) before flight?

Kevin Cowell
2022-04-21

Keeps crashing when trying to access my trip.

Christine Davies
2022-03-28

filled in spth form but put wrong date for when i was born tried to change /new form but it will not accept so on qr code it shows i am a child what can i do

Gillian Court
2022-02-28

I have inputted wrong flight number

Showing 1-6 of 6

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Common SpTH Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SpTH app on iOS and Android devices. Solve all SpTH app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. SpTH iPhone Issues and Solutions

  2. SpTH Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aena Aeropuertos S.A., developers of SpTH.


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Samsung Health Website

Privacy Policy: https://www.samsunghealth.com/privacy/

Developer: Samsung Electronics Co., Ltd.




About this app

The Government of Spain has established a series of health control measures, including the completion of a health form prior to travelling to Spain, and the presentation of the QR code associated with said form when entering the country at any airport.  The form must be completed by all persons flying to Spain from countries that do not belong to the European Union or are not considered Schengen countries, if they do not have an EU COVID Certificate or EU Equivalent.  Each form is personal and non-transferable and is associated with a single trip.