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⚠️ Most reported problems ⚠️

Not working
39.7%

Login
23.8%

Crashes
12.7%

Account
11.1%

problems reported in the last 24 hours

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Common hvv switch Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hamburger Hochbahn AG, developers of hvv switch.


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Contact e-Mail: [email protected]




About this app

Use carsharing, public transport, ridesharing and e-scooter in one app with just one registration. hvv switch allows you to buy hvv tickets for bus, train and ferry, rent a car with WeShare, SIXT share or MILES and ride comfortably in the MOIA shuttle.  With us you can book the right hvv ticket, a MOIA ride, a car with WeShare, SIXT share or MILES and e-scooters with TIER in no time.  No matter when and where - with us you have the choice. hvvswitch combines the classic public transport services of the hvv with the mobility services of MOIA, WeShare, SIXT share, MILES and TIER.  That's why hvv switch has additional partners with SIXT share and MILES, with whom you can get to your destination even faster and with more flexibility.  For more flexibility and convenience, SIXT share and MILES vehicles can also be found at our hvv switch stations near you via the hvv switch app.  In the hvv switch app, you can conveniently book various tickets for Hamburg's public transport.  No matter where your road takes you, in the hvv switch app you have the possibility to choose and book your favorite means of transport.  With WeShare hvv switch now offers 100% electric carsharing.  Always stay in control and decide for yourself: Pay by the number of kilometers with MILES, or by the minutes with SIXT share.  Rent one of the numerous electric cars, find charging stations close to your current location and enjoy your car ride in Hamburg free from emissions!  With the hvv switch app, you can still utilise your usual route search via Google Maps.  Jump into the hvv switch app directly from the Google Maps route planner.  Alternatively, e-scooters from TIER are also available to you via hvv switch.  Use the e-scooter offer of TIER directly in the hvv switch app.  In the hvv switch app you can easily and quickly pay via PayPal or credit card (Visa, Mastercard, American Express).  Just switch to ride-sharing or carsharing!