Contact SpTH

Contact SpTH Support

Published by

About: The Government of Spain has established a series of health control measures,
including the completion of a health form prior to travelling to Spain, and the
presentation of the QR code associated with said form when entering the country
at any airport. This application allows you to: - Fill in the form - Obtain the
QR 72 hours before arrival in Spain - Manage your QR and show it to airport
control authorities when you enter Sp.



How to Contact SpTH Customer Service/Support

SpTH Contact Information

Listed below are our top recommendations on how to get in contact with SpTH. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SpTH. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: Aena SME, S.A

E-Mail: [email protected]

Website: Visit SpTH Website








A better way to Contact apps


You can now contact SpTH customer service directly
via Email using AppContacter.com

Contact SpTH directly




Reported Issues: 103 Comments

4.5 out of 5

By John Jones

2 years ago

Filed form when I get to get QR code press button I am human the form could not be created please try again later

By Jennifer y

2 years ago

Can someone please tell me how I get this QR code it keeps saying Already exists it doesnt

By BOBBY McNAIR

2 years ago

ON spth form stage 3 drop down box please indicate country of origin of your trip to spain not allowing us to choose

By Lena Waldridge

2 years ago

I have a new phone and cannot find your email with my form identifier and code. i cannot get into my SPTH form and finish completing it. I travel on Saturday 26th March. What do i need to do please?

By Noreen Evans

2 years ago

My partner and I have been filling in the first part of the SpTH form but when we tried to go back into the form and fill in the details it tells me that I am already registered but will not allow me to go any further. What do I do?

By sibinka coric

2 years ago

Ik heb geen toegang tot mijn open formulier omdat ik de e-mail met identificatiecode en bevelingscode niet kan vinden . Is het mogelijk om een nieuwe te krijgen of toegang tot oude ? Mijn vlucht is 21-02 -2022 om 07:40 Help alsstublieft

By Jesse F Harrington

2 years ago

Will the home administered COVID tests (PCR or NAAT) be sufficient on the SpTH application?

By James dupuy

2 years ago

Have generated 2 confirmation codes form wont accept either need help as were due to travel in 48 hours..

By Robert

2 years ago

I have been to spain twice and filled out form multiple times but the spth does not send QR code to my email i have to send it to a friends e mail no idea why as customer service is non existent.

By Stella Spann

2 years ago

Have filled in the spth form 6 times but never received email with security code! What do I do?

By brigid mullins

2 years ago

i RECEIVED A TRANSIT QR IN ERROR HAVE DELETED BUT WILL NOT LEAVE ME CREAT A NEW ONE

By Lotta Emilia

2 years ago

In my fast control i made it has wrong birthday. It should be 10.10.1976. Now it is 10.10.2021. How can I change it?

By Chelsea Bailey

2 years ago

FAST CONTROL CHILD , is this an issue if the person travelling is an adult?

By Jan Petersen

2 years ago

Hi, I need urgent help. I was supposed to receive an email with a document ID number and a passcode to continue the SPTH.GOV.ES registration but did not receive such mail. I of course have checked my spam mail several times and confirmed that my mail address is correct. I did my wifes and she received hers within seconds. I tried to call +34 910 503050 but that automated system si worthless. Any idea what to do?

By Norman Irving

2 years ago

I'm flying to Spain tomorrow I can't upload or scan my vaccine document on SpTH it will only give me a document control QR code is this alright

By Bettina woud

2 years ago

Form already exits. Several times at the end. Please advice. We are traveling Tomorrow.

By Carmen Eberlein

2 years ago

I am traveling in less than 24 hours and I have emailed the contact for the site and called a number but no assistance. I cannot edit the form or start a new one. Please advise!

By Timo Selonen

2 years ago

Hi, I have by accident put wrong passport number in FCS. Could you please send a new code, so that I can start to fill the Registration form (FCS) from the very beginning. Thank you very much in advance. rgds Timo Selonen

By nigel weston

2 years ago

hi, started to do my form a couple of days ago i have come to complete it and it keeps saying form cannot be edited ? thank you nigel

By BERNARD MELVILLE

2 years ago

Cant access my locator form as m emails are missing and cant get my security code also lost code for Rose Hart my partner we are due to go to Benidorm on 25/11/2021 i am 79 years old and must have deleted all my mail and cant recover it please help

By Jojo Riediger

2 years ago

The drop down menus do not work in the web browser and in the app it dose not register my hotel address, in total a disaster. Already missed a flight because of that. I don’t understand why with a eu certificate of my vaccination and my passport I still can’t travel inside the borders of the EU.

By Catherine Buttigieg

2 years ago

My QR CODE is Saying FAST CONTROL CHILD and im an adult.

By Amanda price

2 years ago

Filled out the form on the app…at the end it says error form already exists ?????

By Lynda fuller

2 years ago

I have filled out form but I get a message at the end -cannot complete a form already exists

By Nigel

2 years ago

Cannot get QR code after completing form as it says form could not be created as one already exists. Very frustrating

By Mark Tregonning

2 years ago

The form will not accept my mobile number. I have set the region code to +44 and enter the remaining digits, in the box. It says it is not in the correct format but doesn't tell me what the correct format should be.

By Angela Kelter

2 years ago

Hello I am trying to fill out the health form but it keeps saying form could not be retrieved. Thank you. Angela

By Brian bill

2 years ago

I have been trying to fill my spth form in but keeps saying the form cannot be retrieved and that a form already exists don’t know what to do

By mr kevin d wright

2 years ago

I'm trying to fly out tomorrow to Spain. But I can't get a qr code. I get messages like 'form already submitted'. spth weren't any help with email and nobody is answering the phone at ba.

By ann

2 years ago

HEllo, I have 2 names on my ID card and I only have 1 name on my CovidPass...this error implies that I did not correctly fill in the spth formula and therefore not allowed to travel (on saturday). I have already sent an email to spth but no answer. Very concerned as i might not fly. Please an answer

By Priyanka Ahimaz

2 years ago

Hello, I am getting a message at the end of the form creation saying “The form could not be created. A form already exists for the specified data”. I had already deleted the previous form I had but it is not recognizing that. How do I fix this? My flight is tomorrow

By Oona Laitamäki

2 years ago

Hello, my dad is getting an error at the end of the form creation “The form could not be created. A form already exists for the specified data”. What can be done with this? The flight departures in 6 hours.

By Jorge Padilla

2 years ago

Hello I am trying to fill out the health form but it keeps saying form could not be retrieved. I am traveling in a couple of hours, any help would be appreciated. Thank you. Hola, Estoy tratando hacer la aplicacion de health pero cada vez que lo trato me dice que “el form no se puede ser encontrado”. Mi viaje es en unas horas por favor cualquier ayuda es muy agradecida.

By Eric Meredith

2 years ago

I’m traveling tomorrow and am getting an error at the end of the form creation “The form could not be created. A form already exists for the specified data”. I’ve only created this one form and am traveling tomorrow 11th October can someone please assist ASAP. Thanks

By Bernadette Tinkler

2 years ago

Attempted 10 times to complete form will not accept states form unfinished complete all health questions which have been completed in full

By Martinez Michel

2 years ago

I've deleted the e-mail with the identification code. I can no longer continue to modify my form. How can I retrieve an access code. Thank you very much. I 'll travel next monday. Michel Martinez

By Mary horgan

2 years ago

Please help, when trying to retrieve my “qr” code an error is popping up stating that the form already exists for the data. I’m traveling tomorrow the 8th of Oct and have been trying to complete the process since yesterday as advised. Please help. Kind regards, Mary.

By Wayne

2 years ago

Clicked on the wrong vaccine, will this be a problem? I’ve got my QR code and obviously all the right covid passes with me

By Anthony Dixon

2 years ago

I have filled out the lead passenger form but have not received the email with the form code and link so cannot progress the form, please help as due to travel by ferry wed 6th. Thank you.

By Stuart Batchelor

2 years ago

Cannot get QR code, keeps saying form already exsists. Should I delete and start again?

By Diane Basseux

2 years ago

I have made an error in my form and now I can't get back in to correct it, or delete it to start again. I am travelling tomorrow, can someone help please!!!!

By Gillian Smith

2 years ago

Hi my Husband and I are travelling to Tenerife today done lour SpTH form but have tried all week to get our QR Code but won’t access my Son who is in IT could not get it on. We do have a form with all our details and personal data and have our Covid pass with the QR Code We hope it is not a problem please could you email ASAP

By Robert

2 years ago

Trying to complete form says already exists

By Riccardo

2 years ago

I do not have access to my open form as I can not find the email with identifier and security code. Please is it possible to get a new one or get access to the old one? My flight is at 14.55pm tomorrow. Thank you

By Rhian Roberts

2 years ago

Trying to do the form on the app won't let me says it already exists

By Rebecca Elliott

2 years ago

I need to edit the form but it won’t let me ?!

By Sheila McAlister

2 years ago

Tried many times to initiate Passenger Locator Form, but get message to say "unable to connect to server - try later".

By Helen johnston

2 years ago

Filling in Spth form when got to get QR code error showing form already exists any help appreciated flying in 2 days Do I delete app and start again?

By EMANUEL Byrne

2 years ago

Hi, it keeps saying I have invalid email, but it is the correct details I have entered.

By Tina Jolly

2 years ago

I put in the wrong vaccine and can't get back to alter it. I have the QR code. Will this matter or how do I put it right?

By Andrew Russell

2 years ago

I am having problems and cannot generate the code I fly weds 22nd sept

By June Joseph

2 years ago

Made a mess of my spTH form and cannot start again but cannot retrieve the one already started. I can retrieve the one for a flight last week but cancelled flight. We fly out to Spain on 22nd September and I am feeling so stressed.

By Nick Mott

2 years ago

I keep getting the same Error Code; "The form could not be created. Form already exists for the specified data". I’ve tried several times to get a past 'Declaration of Responsibility' (6) using your app SpTH 'Get QR code' button but with no success. I’ve even deleted the Form and the App and reload all the information again still with the same Error Code. I go to Spain tomorrow

By keith evans

2 years ago

I am trying to submit my infirmation to get my QR code but it keeps saying error form already exists, first time i submitted my form i forgot to put me seat number in soo went back to the form and put in my seat number and then re submitted the form and this is when i was getting the error message

By Anita

2 years ago

I cannot fill in the address where you will be staying. The site does not know region of Bilbao, not the Provincie of Bilbao, and not the city. What I have to do?

By Gabriel Alarcon

2 years ago

I cannot get my QR code and I travel tomorrow at 6 pm ET (USA time) !!! It says Error , the form already exists. Can you please help me???? Thank you! Gabriel Alarcon 786-6722312 ssjgabe445@redacted

By Roger Graham

2 years ago

Can you please help as we are concerned to correctly complete our forms. 1) We have both done separate forms on our iPhones, is that OK? 2) My wife’s middle name is on her passport. Her middle name has also been entered on the Spanish SPTH Application. The (NHS) Covid pass doesn’t show her middle name. 3) What button do we fill in when we input our details. Do we click the EU certificate or other, as the UK isn’t in Europe anymore. (We are UK residents). 4). If we make a mistake, are we able to edit the form? Can you please help? Many thanks

By Rodney Townsend

2 years ago

Made a mistake at the beginning , went back to correct it and now says the form could not be created , a form already exists for the specified data. What can i do to sort this out ??

By Rich

2 years ago

So i filled in the form in the app. for family but now above the qr code it says fast control child. And person travelling is not a child , does this matter ? Because i cant delete it to take the form again nor can i change it.

By Robert Greenwood

2 years ago

Hello, I have filled in the form this evening and realised that I have filled in a detail about my vaccine wrong. I have tried using the website to amend the QR code but it asks for a security code but it won’t work. Can you help? We fly tomorrow

By Rosa Pollard

2 years ago

Hi, I'm trying to fill out the SPTH forms and when I enter my details (passport number and Security code from the email) I get an error message stating "The form could not be retrived". All entered details are correct. Can you assist?

By Adam Hovan

2 years ago

I keep on getting the message "the form could not be created a form already excists" (via application). I need help on the solution.

By Alan Lawrence

2 years ago

My partner cannot complete her spth form as it wont recognize her vaccination, need help urgently please!

By Tasmin Orsola

2 years ago

Every time me and my boyfriend try to get the required QR code it won’t let us finish it and it says “the file type you have uploaded does not correspond with an eu COVID digital certificate “ we fly tomorrow morning ?

By Paul cain

2 years ago

Spth form wont let me me finish

By Julie Wiltshire

2 years ago

Have completed form , everything validated then tells me form could not be created. A form already exists for specified data , we fly on sat . Husband has got his QR code

By Rainer

2 years ago

Generated 2 QR-codes, for me and my girlfriend. However, app doesn't accept the QR code, saying it was "invalid".

By Callum forde

2 years ago

Hi i keep getting the error (the form could not be created please try again) i fly in 6 hours

By Michael Gulapa

2 years ago

When getting the QR code it says “the form could not be created”. How can I get the QR code? I’m travelling in 2 days. Please help. Thanks

By Betina Langemark

2 years ago

I have the same problem as everyone else. My certificate is validated - but the QR retrival keeps stalling. Has anyone solved this ?

By William DAWSON

2 years ago

I am travelling to Spain filled form out unable to get QR CODE WHAT DO WE DO I FLY 1st September

By audrey duggan

2 years ago

Cannot get QR code says error try later or just keeps buffering Flying in less than 48 hours what do I do?

By Ruby Onyuma

2 years ago

Our flight is tomorrow, every time we try and get the we code it says error and then starts buffering so we are unable to get it

By Ruby Jones

2 years ago

Having the same problem as everyone else. Flying tomorrow. The form is just buffering when I press "Get QR" I have two further people to complete forms for. Help!

By Val Grover

2 years ago

I travel to Menorca in 48 hours. Cant download form. Just says form cannot be created.

By Marcos

2 years ago

Hola, When clicking Get QR Code the form says “The form could not get created”, is there any server issue, how to solve it? Thsnks

By Ian Godfrey

2 years ago

Same problem as many others. Get an error- try again at last step getting QR code

By Andrei Leahu

2 years ago

Reinstalled the App, did the form 3 times, restarted the phone and still > Error, the form could not be created. Please try again later...

By Paul Hinton

2 years ago

At the end of the form it says there is a problem with your server, I fly within 48 hour please can you help

By Dave

2 years ago

My wife cannot get the QR code , just keeps saying problems with server ?

By Toni Phillips

2 years ago

For all of you having problems with error code and then buffering....try deleting app and re starting your form it worked for us.

By An

2 years ago

For 1 is the app good and recieve a QR but now trying for hours fot the other 3 members we recieve :"Error the form could not be created try later” SO FRUSTRATING!

By Lymne

2 years ago

Can’t retrieve QR code for 4 of us help please flying in 48 hours time

By Wayne

2 years ago

Having same issues as many here. “Error the form could not be created try later”. I’ve been trying for hours. Like others, flying tomorrow. I assume everyone else eventually got it sorted. Would be good to know how.

By Justyn Greentree

2 years ago

Flying Saturday and just about to throw in the towel. Super stressful! App is rubbish and won’t let me get QR code. Along with the hoops we’ve jumped through I’m at the end of what I can take. Something to vital is an absolute disaster. I’m done!

By Karen Brennan

2 years ago

When trying to complete my locator form it won't allow me past the point where it asks for passport number and security code. It keeps saying the form could not be retrieved. I have also tried to access it through the link in the email containing the security code and have the same problem and I fly in less than 48 hours. What can I do?

By Debbie Taylor

2 years ago

Can’t get my qr code gets to end then says can’t retrieve it I’m flying tomorrow hopefully

By Garry Menzies

2 years ago

Hi. I can't get my form from the website. My flight leaves tomorrow. I Pre filled the info last week Can you help?

By mary notaro

2 years ago

please help i cant get Qr code for myself or my husband what should i do travelling tuesday morning

By Réka Boskovics

2 years ago

Hello, i am leaving today and the app says that the form can not be created because it exists for the specific data... what can i do?

By Anders

2 years ago

get as far a declaring I have not been in contact with anyone COVID positive and the drop down box to input COVID vaccination details does not open

By Loa Gottlieb

2 years ago

Filled in the form for my daughter but when I click on get QR a popup saying communicate error somthing wrong with the server?

By Edward Paul

2 years ago

Filled in the form we leave on Monday morning it keeps saying we can't retrieve the form or let us fill in a new form can u help thanks

By ANTONY WHEATER

2 years ago

I get as far a declaring I have not been in contact with anyone COVID positive and the drop down box to input COVID vaccination details does not open Then it says communication with server error Please advise

By Mandy mills

2 years ago

Travelling to Spain at 6am Thursday morning and can’t get my Spanish qr code completed the form and requested we code then nothing what can I do please

By Christine Carney

2 years ago

I am flying to Ibiza Spain l have completed app but it says unfinished .l have tried it now won't let me enter Spain as my destination

By yoran

2 years ago

RUBBISH APP!!!!

By Bels

2 years ago

Hi ,I travel tomorrow and my SpTH keeps coming back “ the form could not be created “ How do I get the QR code ?

By Marek Filipek

2 years ago

I cannot generate a QRCode that is mandatory. It says try again later. Can you help? I’m flying in less than 2 days

By Debra Mullin

2 years ago

Got up to creating QR code then showed me pictures asking me to identify some, then it said couldnt be created and now the app appears to be defunct and does not allow me into the app at all!!

By cadet222


Crashes and won’t open

I was almost finished entering my personal trip I for then the app closed and I could not get “my trip” details to open again. Every single time I tried to open “my tip”, the app closed itself. I restarted the phone (iPhone 11 Pro) and it still did the same thing. I deleted the app and tru d starting over. What a waste of time for the user. Why not just have a website instead of an app? This way, bugs don’t matter. If this is mandatory then a LOT of people will be very upset if they get deported because their stupid app is crashing.



By sanekgusev


Woefully clunky and no Wallet app support

This app is garbage, you're way better off just using the website. You cannot fill out forms for groups of travelers. One wrong tap and you'll never be able to progress to the next page because the on-screen keyboard would forever hide the Continue button. The app generates a QR at the end of the process and it would make a lot of sense to just allow one to save it to the Wallet app, but the app doesn't support that, despite featuring Wallet integration on the app page in the App Store.



By Jeff the Nuke


Greater than 48 hours? Less than 48 hours?

I am down loading this app now at the behest of the US consulate in Spain. I am traveling to Spain this year. My immediate reaction to the app’s description is confusion. When do I provide my health information? At the 48 hour mark before arrival? But I am ineligible at any other hour. There needs to be a “within 48 hours” or “no later than 48 hours before” in the description. Maybe the app will make the hour requirement clear. I would expect the need for my health data would be mo later than 48 hours.




Have a Problem with SpTH? Report Issue

Leave a comment:




Why should I report an Issue with SpTH?

  1. Pulling issues faced by users like you is a good way to draw attention of SpTH to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a SpTH customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SpTH.


Stop Ridiculous Charges.


Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

Get Started now →



Most Popular Apps in Navigation