PDFelement app not working? crashes or has problems?

PDFelement Status

Published by Wondershare Technology Group Co.,LTD on 2024-05-20

PDFelement - The ultimate PDF Editor and Scanner with all the tools to read,
create, edit, annotate and convert PDF files on your iPhone and iPad. It is
trusted by millions of students, teachers and professionals with more stable
performance, stunning new UI and iOS-friendly experience, and richer functions.

I have a problem with PDFelement

Are you having issues? Select the issue you are having below and provide feedback to PDFelement.

User reports:
No current problems

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 2 Comments

By Guylaine Lemay 1 year ago

Whenever I use PDFelements in two separate windows (not tags) it freezes.

By Tamishra Chakraborty 1 year ago

Text in the pdf is not visible

Common dislikes about PDFelement app

- The app tries to rip-off customers into purchasing more advanced plans.

- The app may request users to purchase a new plan even after refreshing.

- The support team may not be responsive to users' inquiries.

- Some users may experience login issues on a second device.

Have a Problem with PDFelement: PDF Editor, Viewer? Report Issue

Common PDFelement Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PDFelement app on iOS and Android devices. Solve all PDFelement app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PDFelement iPhone Issues and Solutions

PDFelement iOS app crashes, not working, errors
PDFelement iOS app network issues
PDFelement on iOS has black/white screen

PDFelement Android App Issues and Solutions

PDFelement has errors/crashing/not working
PDFelement server network connectivity issues
PDFelement has black screen

PDFelement iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PDFelement app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PDFelement app crashes or not working on Iphone (iOS):

Close and restart the PDFelement app on iPhone
Update PDFelement app to the Latest Version for iOS
Uninstall and reinstall PDFelement iPhone app
Update your iPhone to the latest iOS version

Fix PDFelement on iPhone unable to connect to server/internet connection issues::

To resolve PDFelement network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PDFelement black/white screen (blank screen) on iPhone:

Follow the PDFelement iOS app troubleshooting guide Here →

PDFelement Android App Issues and Solutions

Fix PDFelement not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PDFelement app issues:

Force Stop the PDFelement App
1. On android, goto "Settings" » click PDFelement app. » click "Force Stop".

Update PDFelement to the latest version on PlayStore

Clear PDFelement App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PDFelement app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PDFelement.

Fix PDFelement unable to contact server/ PDFelement internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PDFelement » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PDFelement » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PDFelement on android.

Solve PDFelement black/white screens issue on Android:

Follow the PDFelement android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Wondershare Technology Group Co.,LTD, developers of PDFelement.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: WONDERSHARE TECHNOLOGY CO., LIMITED

E-Mail: [email protected]

Website: Visit PDFelement Website

About this app

It is trusted by millions of students, teachers and professionals with more stable performance, stunning new UI and iOS-friendly experience, and richer functions. • When you use the mobile phone to shoot documents, it automatically removes the cluttered background and scans the documents to the high-definition version of the PDF. • View various format files, including Excel, PPT, Word, image, audio, video, etc. • Payment will be charged to your iTunes account at confirmation of purchase. • Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. this app - The ultimate PDF Editor and Scanner with all the tools to read, create, edit, annotate and convert PDF files on your iPhone and iPad. If you cannot edit the text in PDF, please check if it is a scanned PDF. Thank you! Need HELP? Please contact us! Please note that PDFelement only supports editing native PDF files. It does not support editing the scanned PDF. We'll get back to you as quickly as possible.