Tomo Card app not working? crashes or has problems?

Tomo Card Status

Last Updated on 2024-05-07 by TomoCredit Inc

I have a problem with Tomo Card

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User reports:
No current problems

Summary of Tomo Card Problems 🔥

- My card was declined (for an online purchase so I didn’t have that embarrassment in store at least) but I had paid the card in full and the payment and available credit had cleared.

- The app itself is very glitchy too.

- You can’t get anyone to pick up when calling customer service during advertised business hours.

- If you’re lucky enough to get anyone to answer the “live chat”, there are some representatives who are rude and unhelpful.

- Then, after they freeze your card with no warning or explanation, they close your account with, again, no warning or explanation.

- Communication is lacking and the app and website is nowhere close to functional.

- You can’t simply add or remove your own bank accounts.

📋 8 Reported Issues:

Pedro Castorena 2023-10-01

my app keep crashing after logging in and I've tried everything from deleting the app to updating my phone

Manny J. Juarez 2023-09-26

Unable to make a payment on the app

Tim 2023-02-08

Can't activate card, it keeps saying error activating

PatriciaP 2023-01-19

My application for credit card won't allow me to get past city

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Jean-Claude Etoa-mandengue 2022-10-20

The card has stopped working. All the machines declining the card are telling that the card has a bad chip

Erin Jackson 2022-09-20

I cannot activate my card keeps saying error

Christopher 2022-06-30

Can’t login to account, page is white/blank

Lynne Vargas 2022-04-08

Trying to add counts. The page is frozen or links not connecting. Awful platform

Showing 1-8 of 8 reported issues:

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Common Tomo Card Problems & Solutions. Troubleshooting Guide

Table of Contents:

Tomo Card iPhone Issues and Solutions

Tomo Card iOS app crashes, not working, errors
Tomo Card iOS app network issues
Tomo Card on iOS has black/white screen

Tomo Card Android App Issues and Solutions

Tomo Card has errors/crashing/not working
Tomo Card server network connectivity issues
Tomo Card has black screen

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Tomo Card iPhone Issues and Solutions

How to fix Tomo Card app crashes or not working on Iphone (iOS):

Close and restart the Tomo Card app on iPhone
Update Tomo Card app to the Latest Version for iOS
Uninstall and reinstall Tomo Card iPhone app
Update your iPhone to the latest iOS version

Fix Tomo Card on iPhone unable to connect to server/internet connection issues::

To resolve Tomo Card network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Tomo Card Android App Issues and Solutions

Fix Tomo Card not working on Android, crashes, errors or is unresponsive:

Force Stop the Tomo Card App
1. On android, goto Settings » Tomo Card » click [Force Stop]

Update Tomo Card to the latest version on PlayStore

Clear Tomo Card App Cache and Data:
1. On android, goto Settings » Apps » Tomo Card » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Tomo Card.

Fix Tomo Card unable to contact server/ Tomo Card internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Tomo Card » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Tomo Card » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Tomo Card