GUARDIAN app not working? crashes or has problems?

GUARDIAN Status

Published by Guardian Life Insurance Company of America on 2023-12-04

Find a Dental or Vision Provider in the Guardian’s network and access your ID
cards. Using a provider in Guardian’s network provider saves on dental or
vision care.

I have a problem with GUARDIAN

Are you having issues? Select the issue you are having below and provide feedback to GUARDIAN.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

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Most reported problems

Not working

100.0%

Reported Issues: 0 Comments

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Common dislikes about GUARDIAN app

- Text not showing

- Registration not going through

- Redirected to app browser to log in

- Dentists in network are out of business

- Website doesn't update status

- Error message when trying to add cards to Apple Wallet

- Find a dentist option requires looking at card to find out plan

Have a Problem with GUARDIAN® Providers & ID Card? Report Issue

Common GUARDIAN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GUARDIAN app on iOS and Android devices. Solve all GUARDIAN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GUARDIAN iPhone Issues and Solutions

GUARDIAN iOS app crashes, not working, errors
GUARDIAN iOS app network issues
GUARDIAN on iOS has black/white screen

GUARDIAN Android App Issues and Solutions

GUARDIAN has errors/crashing/not working
GUARDIAN server network connectivity issues
GUARDIAN has black screen

GUARDIAN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GUARDIAN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GUARDIAN app crashes or not working on Iphone (iOS):

Close and restart the GUARDIAN app on iPhone
Update GUARDIAN app to the Latest Version for iOS
Uninstall and reinstall GUARDIAN iPhone app
Update your iPhone to the latest iOS version

Fix GUARDIAN on iPhone unable to connect to server/internet connection issues::

To resolve GUARDIAN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GUARDIAN black/white screen (blank screen) on iPhone:

Follow the GUARDIAN iOS app troubleshooting guide Here →

GUARDIAN Android App Issues and Solutions

Fix GUARDIAN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GUARDIAN app issues:

Force Stop the GUARDIAN App
1. On android, goto "Settings" » click GUARDIAN app. » click "Force Stop".

Update GUARDIAN to the latest version on PlayStore

Clear GUARDIAN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GUARDIAN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GUARDIAN.

Fix GUARDIAN unable to contact server/ GUARDIAN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GUARDIAN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GUARDIAN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GUARDIAN on android.

Solve GUARDIAN black/white screens issue on Android:

Follow the GUARDIAN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Guardian Life Insurance Company of America, developers of GUARDIAN.

45.71% Contact Match

Developer: The Guardian Life Insurance Company of America

E-Mail: [email protected]

Website: Visit GUARDIAN Website

About this app

Using a provider in this app’s network provider saves on dental or vision care. - View, download or email your ID card. Find a Dental or Vision Provider in the this app’s network and access your ID cards. Use when making an appointment or at your next visit. - Add to Apple Wallet now available on your ID Card for supported plans.