Purple Powerbase app not working? crashes or has problems?

Purple Powerbase Status

Last Updated on 2020-10-24 by Ascion, LLC

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1 Reported Issues: 😵🆘🛟🚨📢

Jerry Albertson

2022-09-05

I have a king mattress with 2 adjustable power frames. one works purfectly. The other worked fine originally, but doesnt work at all now. Both remotes work on the one side. Neither remote works on the other side. I have tried using the troubleshooting guide with no results. Do you have any more ideas on what I might check? Thanks for any help. Jerry Albertson

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Common Purple Powerbase Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Purple Powerbase app on iOS and Android devices. Solve all Purple Powerbase app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Purple Powerbase iPhone Issues and Solutions

Purple Powerbase iOS app crashes, not working, errors
Purple Powerbase iOS app network issues
Purple Powerbase on iOS has black/white screen

Purple Powerbase Android App Issues and Solutions

Purple Powerbase has errors/crashing/not working
Purple Powerbase server network connectivity issues
Purple Powerbase has black screen

Purple Powerbase iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Purple Powerbase app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Purple Powerbase app crashes or not working on Iphone (iOS):

Close and restart the Purple Powerbase app on iPhone
Update Purple Powerbase app to the Latest Version for iOS
Uninstall and reinstall Purple Powerbase iPhone app
Update your iPhone to the latest iOS version

Fix Purple Powerbase on iPhone unable to connect to server/internet connection issues::

To resolve Purple Powerbase network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Purple Powerbase black/white screen (blank screen) on iPhone:

Follow the Purple Powerbase iOS app troubleshooting guide Here →

Purple Powerbase Android App Issues and Solutions

Fix Purple Powerbase not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Purple Powerbase app issues:

Force Stop the Purple Powerbase App
1. On android, goto "Settings" » click Purple Powerbase app. » click "Force Stop".

Update Purple Powerbase to the latest version on PlayStore

Clear Purple Powerbase App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Purple Powerbase app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Purple Powerbase.

Fix Purple Powerbase unable to contact server/ Purple Powerbase internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Purple Powerbase » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Purple Powerbase » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Purple Powerbase on android.

Solve Purple Powerbase black/white screens issue on Android:

Follow the Purple Powerbase android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ascion, LLC, developers of Purple Powerbase.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Purple Smart Base Website

Privacy Policy: https://purple.com/terms-and-privacy

Developer: Purple Innovation, LLC

About this app

Purple Powerbase™ allows you to operate your Purple adjustable power base from your iOS devices. - Comfort Settings: you can now combine your favorite position with the perfect massage setting. - Routines: save multiple Comfort Settings to run for a specific period of time. E. g. , massage in Zero Gravity for 15 minutes, lay flat for 30 minutes, then switch to Anti-Snore to sleep. - Set alarms to raise you wake, either alone or in combination with your favorite Comfort Settings and Routines. - Bluetooth AutoConnect and Wizard allows simplified connections to your bed. - Control both sides of your split adjustable bed from one screen on one phone. Spouse snoring? Activate Anti-Snore position on their side from your phone. - Create a User Profile to save your info and favorite settings, which are automatically backed up to the cloud. - Direct dial or email Customer Service from PurplePowerbase . Requires iPhone 6 or later.