Contact Purple Powerbase Support
Company Name: Ascion, LLC
About: Purple Powerbase™ allows you to operate your Purple adjustable power base from
your iOS devices. The app has all of the features of your remote, plus:
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Unlimited programmable positions.
Purple Powerbase Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Ascion, LLC
Verified email ✔✔
E-Mail: Rafael.Li@keeson.com
Website: 🌍 Visit Purple Smart Base Website
Privacy Policy: https://purple.com/terms-and-privacy
Developer: Purple Innovation, LLC
3 Most reported problems 😔💔
Same old quirky crap
by Fluffyinsomniac
We bought our Purple several years ago and from the start the App kept failing. We would have e to uninstall and reinstall every week or do. Then suddenly there was no app at all. We were told to download the Reverie app, which worked for several years, and very suddenly failed. Apparently that app is now of limited value to older users, so I searched for Purple and found the “new and improved” app. And it won’t sync to the bed.
So once again I’m stuck with a $3,000 power base without a means to use it.
Horrendous app
by Jarebear256
Randomly creates new alarms at random times, so you may experience having your mattress going to 90 degrees at 3:42 AM.
Unintuitive interface.
Even if you check for them before you go to sleep, it crashes if you try to delete or modify them.
Frequent crashes.
Ugly interface.
Does not work with new iPhone update
by IJS2
Remote worked well prior to the new IOS update. Now it does absolutely nothing and doesn’t even pair with the bed any longer. Update your app!
Have a Problem with Purple Powerbase? Report Issue
Why should I report an Issue with Purple Powerbase?
- Pulling issues faced by users like you is a good way to draw attention of Purple Powerbase to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Purple Powerbase customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Purple Powerbase.
