ArriveCAN Status
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problems reported in the last 24 hours
Summary of ArriveCAN Problems 😠👌🔥
- Need more instruction around the “Add traveler” feature
- Could help grouping land border crossings per province
- Border websites must act updated 24/7 on how you need requirements to cross the border
- No list to chose from
- App only recognizes dates in the future, not in the past
- “Forget password” option produces a popup that blocks the text field, so you are stuck
121 Reported Issues: 😵🆘🛟🚨📢
Tried to log in but password is wrong. Hit reset and and attempted to change email address to capt.c@redacted and new password. Message told me to check email for. Code. No email arrived. Tried several times
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Common ArriveCAN Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot ArriveCAN app on iOS and Android devices. Solve all ArriveCAN app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Canada Border Services Agency, developers of ArriveCAN.
Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. this app no longer collects information on behalf of Public Health Agency of Canada. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Use of the Advance CBSA Declaration feature of this app is entirely optional. It is currently available to international air travellers who enter Canada at selected airports. If changes are required, you can edit and update your declaration prior to certification. This contributes to shorter line-ups in arrivals halls. Please refer to the accessibility notice for ArriveCAN: app. ArriveCAN supports English, French and Spanish (displayed in the language of your device).
