ArriveCAN app not working? crashes or has problems?

ArriveCAN Status


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⚠️ Most reported problems ⚠️

Not working
31.4%

Something else
29.4%

Login
18.6%

Connection
8.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ArriveCAN Problems 😠👌🔥

- Need more instruction around the “Add traveler” feature

- Could help grouping land border crossings per province

- Border websites must act updated 24/7 on how you need requirements to cross the border

- No list to chose from

- App only recognizes dates in the future, not in the past

- “Forget password” option produces a popup that blocks the text field, so you are stuck

  119 Reported Issues: 😵🆘🛟🚨📢

Alasdair John Lindsay
2022-07-22

I am told to quarantine after proof of being fully vaccinated and receiving the appropriate confirmation from the app. No positive test. Why I am being told to stay under quarantine. This app is faulty and not working.

John
2022-07-21

Hangs at 80 percent..Uninstalled and reinstalled sane issue..latest version

Brenda M Craft
2022-07-17

The app is frozen. Hours later I'm still logged in and the screen is frozen.

Sandra Birthelmer
2022-07-14

The covid assessment won’t come up on my app when I press it.

Teresa
2022-07-12

Submission of ArriveCAN form has been at 0% for over an hour. Just horrible and so unnecessary.

Michael Knight
2022-07-10

I’m trying to create an ArriveCAN account using my enhanced drivers license from the State of Michigan. Each time I enter the first chapter of the document number, I get the following error: “The document number is 7 to 17 alphanumeric characters”. It doesn’t matter if I start with an alpha or numeric character; I get the error as soon as the first character is entered. I am using an iPhone XR with IOS version 15.5.

Abderrahmane TIFOURI
2022-07-08

Bonjour, j’essaie de soumettre mon formulaire ArriveCAN mais je reçois un code PQ-503. Comment dois-je procéder? Merci.

George Kilvington
2022-07-08

Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. I don't have a smart phone, so already at disadvantage. Finally got a confirmation that data was received, but upon arrival at the border, it did not record my wife's info. Fornunately we had a border agent with an abundance of common sense, and, as well, we had our printed copies of vaccination records, so we were passed without incident. Why can't travellers just carry their vaccine passport? That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? It also cuts into your freedom of movement by restricting you to one border crossing designated on the form. Instead of extending this frustrating process, the Gov't. needs to scrap it NOW!!!

Michael Whitley
2022-07-07

Twice I attempted to submit my ArriveCan form. Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes.

Kevin Smith
2022-07-06

After downloading vaccine info.....saves info to 80%, and then freezes....tried 3 times same result.

Andrea Ansell
2022-07-06

I keep getting a error code 5-503 even if on Wifi or 5G

Nishi Mohan
2022-07-06

I have attempted completing the Arrive Canada multiple times now. The first time it completed at the end and stopped at 80% and froze. The next couple of times it gave an error that said code 3 - 510.

Wayne Leslie
2022-07-04

Unable to sign in, keep getting message that its timed out immediately after clicking next, I re-installed app then it said it doesn't recognize my email or password even after changing password, tried both on my android phone and on my i-phone neither system works. I would say App is another federal government failure

Jovanka Buchanan
2022-07-03

Forgot password & tried to reset on my iPhone. Told I was sent email with code but it did not arrive. I have rebooted & tried many times in last 2 days but no email has arrived . I’m travelling in a couple of days, what should I do?

John Palumbo
2022-07-02

Garbage version. Unable to submit final form and stalls. Typical incompetence. Just get rid of this useless reporting requirememt.

Peggy Tomlinson
2022-06-30

Tried everything..even spoke to someone at ArriveCAN..did their best to help me but still wouldn’t let me create an account..frustrating..have spent 6 hours trying to get this to work..help,help,help.....

John Harper
2022-06-30

I would really like to go and visit my brother in Vancouver Canada. His wife passed away from cancer recently. I am living in Mexico. I was advised that I would have to use the ArriveCan app to clear customs in Vancouver. I tried a trial run of the app. All went ok till the very end, it advised me that my application was refused, no explanation. I have all the required documentation, passport, Vaccine documents, etc. I supplied all of this in the application. I went online and disscovered that there were numerous issues with people trying unseccessfuly to use the app at the airport. Quite frankly I do not feel like gambling with this situation. Book your flight & hope that all goes well, app does not crash, WiFi in airport is working, phone doesnt do something unexpected, no thanks! There is too much at stake to rely on this app working properly. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. I will wait a while, hopefully they will scrap ArriveCan.

H.L
2022-06-29

Stuck at final step of submit. "Please wait while your ArriveCAN form is submitted 0%"

Garnet Rogers
2022-06-29

Cannot download APP. Cannot enter new password. I get message that an email has been sent with new password. No email. Been trying for 3 days twice a day. What a complete mess.

Ann Nguyen
2022-06-28

I correctly entered my email and password but App ArriveCan notified wrong sign in info or device not connected to internet. I changed password then , but no email received for verification code

Deborah Kelly
2022-06-27

After entering address in Canada unable to progress further.

Brian Moak
2022-06-25

Says I have email account,I don't, ask for code to change password I don't have, says code sent to my email, it is not, have reservation for 2 days hotel and expensive tours and not a way to get into Canada. 15 days away!!!

Laurel
2022-06-25

So tired of this Arrivecan. Telling us that we should quarantine for 14 days when all of us are fully vaccinated. Has added so much stress to my life. Can someone please contact me to fix this issue. TY in advance

Craig Noon
2022-06-25

So frustrating leaving with my daughter back to Canary soon and the app is frozen blue circle at 80% Any suggestion and help is appreciated Thanks

Edward Gaffey
2022-06-23

My wife an I have crossed the border at the peace bridge two times now .Both times we filled out the arrivecan app an when we came back the border agent told us that every thing was in order and we were good to go. The next day on both times we received a email stating that we where to quarantine for 14 days .We tried to get this problem resolved by calling arrivecan but no one new how to help us in order correct this this problem. We have had all of shots and are healthly .The arrivecan app. is now frozen with the never ending blue circle and I have to go over to Buffalo to night please help to get this problem corrected asp. Thank You

PMR
2022-06-22

I could not get away from the 'Stuck at 0% and “Please wait…”' problem described here by others, after completing my vacc status. The work-around was to use the web version of ArriveCAN. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well.

Richard Sibner
2022-06-22

Got as far with the Arrive Can Ap as to “submit” but when I clicked on submit & the next page appeared with a circle saying 0% & “please wait while your Arrive Can form is submitted” & nothing more happened. Stayed at 0% completed. Help!

Austin Toner
2022-06-22

Asks for quarantine details and negative covid test even though I’ve uploaded vaccine passport?

David Gray
2022-06-18

My fault. Have forgotten my password. Have tried to get a reference number from you so I can change my password. Returned saying check my email. Have tried twice. Nothing on my emails. Not travelling until 28 January 2023 so not urgent.

Martha Clanton
2022-06-16

I’ve tried to create an account over the past couple weeks but app continues to show “Loading. Please wait.” After I press create account. I’m planning to cross the border by car at the International Falls crossing, tomorrow, June 17, 2022. Please advise.

Showing 61-90 of 119

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About this app

Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of this app, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. this app no longer collects information on behalf of Public Health Agency of Canada. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada.  By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport.  Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from this app for you to review and certify.  At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity.  Use of the Advance CBSA Declaration feature of this app is entirely optional.  It is currently available to international air travellers who enter Canada at selected airports.  If changes are required, you can edit and update your declaration prior to certification.  This contributes to shorter line-ups in arrivals halls.  Please refer to the accessibility notice for ArriveCAN: app.  ArriveCAN supports English, French and Spanish (displayed in the language of your device).