COVID19 app not working? crashes or has problems?

COVID19 Status

Last Updated on 2022-10-25 by Dubai Health Authority

I have a problem with COVID19

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User reports:
No current problems

User reports 0

Summary of COVID19 Problems 🔥

- Unable to pre-fill the required information for flight from Jakarta

- Results were not yet available

- Could not see any link from hotel link within Dubai

- App has so many flaws that it’s impossible to use

- Document it provided was not valid for travel

- MRN numbers were not correct and had to be replaced

📋 2 Reported Issues:

Pooja 2023-11-29

Hello, i could not find covid19-DXB Smart app on play store or from anywhere, how can I register to travel in 2023 December, is it mandatory to download now

David Ramsay 2022-09-01

When I open the app, it shows “I am a ___” and locks up. I can’t type anything or go anywhere. I need an answer as I am traveling to DXB next week. I’ve tried reloading the app, re-starting the phone. Nothing fixes it.

Showing 1-2 of 2 reported issues:

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Common COVID19 Problems & Solutions. Troubleshooting Guide

Table of Contents:

COVID19 iPhone Issues and Solutions

COVID19 iOS app crashes, not working, errors
COVID19 iOS app network issues
COVID19 on iOS has black/white screen

COVID19 Android App Issues and Solutions

COVID19 has errors/crashing/not working
COVID19 server network connectivity issues
COVID19 has black screen

⚠️ Troubleshoot | Fix Now in One Click

COVID19 iPhone Issues and Solutions

How to fix COVID19 app crashes or not working on Iphone (iOS):

Close and restart the COVID19 app on iPhone
Update COVID19 app to the Latest Version for iOS
Uninstall and reinstall COVID19 iPhone app
Update your iPhone to the latest iOS version

Fix COVID19 on iPhone unable to connect to server/internet connection issues::

To resolve COVID19 network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

COVID19 Android App Issues and Solutions

Fix COVID19 not working on Android, crashes, errors or is unresponsive:

Force Stop the COVID19 App
1. On android, goto Settings » COVID19 » click [Force Stop]

Update COVID19 to the latest version on PlayStore

Clear COVID19 App Cache and Data:
1. On android, goto Settings » Apps » COVID19 » Storage » click [Clear Data] option. This clears both data and cache.
2. restart COVID19.

Fix COVID19 unable to contact server/ COVID19 internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click COVID19 » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto COVID19 » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch COVID19