RideMovi Smart Sharing Service Reviews

Published by Ride Movi on 2024-10-14

🏷️ About: RideMovi is a sustainable transportation system that provides access to shared bikes and e-bikes with electrical assistance in more than 17 cities in Europe. It offers a convenient, fast, and cost-effective way to move around the city. The app allows users to find the closest bike or e-bike, scan the QR code, ride to their destination, and park responsibly inside the operational area. RideMovi is a station-free mobility system that aims to solve the short distance connectivity problem in cities and contribute to making cities a better place to live with no CO2 emissions.

Rating 4.2/5

Safety Score: 70.3/100

Legitimacy Score: 99.5/100

Overall Customer Experience 😎

😎👌🔥 Positive experience

54.4%

👿🤬😠 Negative experience

23.0%

🙄💅🫥 Neutral

22.6%

~ from Justuseapp.com NLP analysis of 3,133 combined software reviews.

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Summary of Customer Reviews (Takeaways): 💎

- App eventually works

- Prices are marginally cheaper with monthly minutes plan

Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.2 out of 5

Does not work well. Expensive

2022-05-23

by Tito450

App and bikes are ridden with errors. They keep canceling recurring plans without notice. They show inexistent and broken bikes as available, even weeks after reporting. They kept charging for the non-electric recurring plan even though they were in practice discontinued in Madrid (zero bikes, let alone working ones, in entire neighborhoods). When bikes work, prices are very expensive, and monthly minutes plan are only marginally cheaper. They charge a “non compliant parking” fee when they shouldn’t, then you have to go through hoops to get it returned

Misguidance and Misinformation

2022-06-24

by Misguidance

RideMoviSmartSharingService is not user friendly in the sense of clear information. There is no clear information in regard to the price the user is going to be charged nor any specification on price per minute in that matter.

After reading the user guide there is still no information at all about the price the user is going to be charged. (At least in Barcelona, Spain where I’m having this issue).

The only time the Movi app mentions price per minute of usage is when registering a payment method and indicates that you can ride as low as 1€ per 20 min. No indication of which type of bicycle the promotion applies to.

Very unhappy to be heavily misguided specially on my first ride! I am currently communicating with customer support to try and solve this issue.

I do not recommend RideMoviSmartSharingService.

Cable unlock code not provided Madrid

2022-07-25

by Hdndnejdjxjdnwk

ridemovi app does not provide cable lock 4-digit code for new model movi electric bikes. Do not attempt in Madrid, it's awful!

Plan mensual pocas bicicletas

2022-08-26

by Isaamadacfc

Compré plan mensual y hay muy pocas bicicletas manuales. Además están defectuosas.

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non va bene per le persone piccole

2022-09-27

by NYCTD123

Sono molto basso e piccolo e la bici al minimo aggiustamento era ancora troppo grande per me da guidare. Sono molto deluso perché la moto non è riuscita a regolarsi abbastanza. ho sprecato i miei soldi

TE ROBAN CON EL PLAN DE RENOVACIÓN AUTOMATICA

2022-10-28

by BA-Tomas

Son unos delincuentes no la usen, sin aclarar en ningún lado en el momento en el que compras un pack inicial se activa con renovación automática la cual se debita 3 veces por mes!! No entiendo como este tipo de subscripciones estan permitidas sinceramente. UNA VERGUENZA

Bike broken

2022-11-29

by Bruce Hanna

No handel
And a charge still occurred

Charged for inoperable bike

2022-12-30

by Hoodun

Bike had heavy resistance and was unusable. I was still charged.

Scam

2023-01-31

by Rolyfbaby

Beware of monthly charges that are not transparent or shown in RideMoviSmartSharingService . Used once in Florence and now see charges of USD $5.55 after a month.

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Major Scam

2023-03-04

by Threver

Small journeys very expensive. Bikes old and cant go uphill. Card charged multiple times for fare much higher than stated. Small rideable zone, will charge extra if u go outside it.

TOOK TEN MINUTES TO LOCK!

2023-04-02

by KCFirenze

I had to pay 6€ for a ten minute ride and then RideMoviSmartSharingService took 3 efforts to lock and configure an end to my ride! That was so stressful. I had to enter a coffee shop to wait for WiFi and it took 10 minutes to activate RideMoviSmartSharingService to lock successfully.

Cannot cancel subscription

2023-05-04

by Hi12324536

I went on a short trip to Barcelona in June, used their bike, and now I’m being charged a monthly subscription fee. I cannot cancel this subscription because I live in the USA. And the application doesn’t work in the USA. I’ve tried to dispute the charges yet I continue getting a monthly charge on my credit card. There is no way to contact RideMovi. Do not use

Watch out - recurring charges

2023-06-04

by JTN3336

My husband and I used RideMoviSmartSharingService while we were on holiday in Barcelona. We bought 25 mins or something for 4 euros. We thought that was it, left our holiday and deleted RideMoviSmartSharingService . Now it is charging us every month and we did not agree to a subscription nor did we authorize these charges. And now we cannot edit the account since we are in another country...

Report

2023-07-06

by Sia Bartone

I have been trying to report a bicycle on my list charge it has no pedals and no way to lock the bike you to know I did like it. I left because I had a disappointment I did not know I need to take a photo. Please report the last bike and please do not charge

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Some problems with app but always works out

2023-08-06

by Mara20/20

Quality bike share
App has some bugs but it always eventually works

Cypher

2024-11-13

I traveled to Italy and saw these Ridemovi bikes on the street. They had a QR code to scan to initiate the app installation and their service. I traveled from Canada and I did not have a local number to verify their code and my Canadian number did not receive the code, I could not finish the registration and obviously I could not use their bike service. However, a few days later, I got an bank alert saying that there were multiple transactions with Ridemovi. It happened so quickly that I was able lock my bank card after three transactions by Ridemovi. I still had the Ridemovi app so I checked what was going on and I saw that this random person with random information used my google pay information to purchase a whole bunch of services. Ridmovi app shows where the ride is being used at and I noticed this scammer was in Bologna, Italy while I was in Milano , Italy. I collected all the proofs and sent in an inquiry for the refund and immediate lock down of this hacked or abused account. Fortunately, I did some research and I was able to lock the abused account and no more additional fraudulent charges. It took several days for them to receive a response. Since I already sent in all the proofs / information, I expected to get my refunds but Ridemovi started asking all these 21 questions including my credit card and ID picture. I sent in all those and after few days, Ridemovi said they will refund it if they can have my credit card and ID picture. Despite sending all those private information, Ridimovi did not care and changed the story and said I will need to go the bank to get refunds. My conclusion is Ridimovi steals your information to put random charges on your credit card when you simply scan the QR code. This is completely BS when I already know so many companies in Europe are fraudulent and fake. Scanning QR code on their bike means your private information will get stolen and they do not give a F. The following is Ridimovi support response which is full of lies and deception. Please DO NOT USE RIDEMOVI unless you want your private information and money stolen. DO NOT SCAN THE QR CODE ON THEIR BIKE.

Timofei

2023-11-24

I rode scooters in Lisbon more than 10 times by now and always park near the “P” sign as close as possible. And recently I started to get charges (last one came for the ride I made 5 days earlier) blaming me I parked incorrectly. The app is inconvenient because it doesn’t show the exact area around the “P” sign in the app and most of the time the parking spots are not visible on the site — you have to carefully and anxiously try to leave the scooter using the GPS and hoping that you don’t miss. For example in the Bolt app you clearly see the area and it warns you if you try to leave outside of it. The Ridemovi on the other side WARNS YOU ALWAYS, not regarding you parked right or wrong. That is really frustrating when they charge you and do not provide any evidence why did they do so even after appealing! They just say like “you did parking wrong, we see it”. I WILL DEFINITELY WON’T USE IT BECAUSE IT IS SO DISAPPOINTING, BECAUSE I TRY MY BEST AND GET CHARGED, SO I AM NOT FEELING SAFE TO RENT USING RIDEMOVI IN THE FUTURE!

Jorinde Valk

2022-09-01

This company is very bad. They have stolen more than 100 euro s from me for nothing.

Jorinde Valk

2022-09-01

Very bad company. I had to pay 122 euro s for one day! They lie about there prices en Come with hidden Costs.

Armand Molla

2022-05-20

Do not use. Major scam. Used once in Italy and now it charges you every month.

Stephane

2021-08-21

I have been charged multiple times 4.5 x 2 and 5 euros for just one ride. And its impossible to remove my credit card from the system. In addition to this when the bike is out of battery, its harder to ride but you pay the same ...

Kevin

2021-07-23

They are a complete RIP OFF regarding Parking Fines. The app says to park in a designated P zone in Barcelona, when you park there and take a photo, they charge you 3+ euro and say you parked illegally. It seems their P zone is wherever they decide. No clarity in the app, poor excuses through customer service. RIP OFF don’t use them

Is RideMovi Smart Sharing Service Safe? 🤗🙏

Yes. RideMovi Smart Sharing Service is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,133 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.2/5 . Justuseapp Safety Score for RideMovi Smart Sharing Service Is 70.3/100.

Is RideMovi Smart Sharing Service Legit? 💯

Yes. RideMovi Smart Sharing Service is a totally legit app. This conclusion was arrived at by running over 3,133 RideMovi Smart Sharing Service User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for RideMovi Smart Sharing Service Is 99.5/100..

Is RideMovi Smart Sharing Service not working? 🚨

RideMovi Smart Sharing Service works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Pricing Plans 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Duration	Amount (USD)
Billed Once	$7.20
Weekly Subscription	$7.21
Monthly Subscription	$11.72

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Features

- Largest fleet of shared bikes and e-bikes with electrical assistance in more than 17 cities in Europe

- Fast and convenient way to get to your destination for a fraction of the cost of a taxi

- Pay per ride or purchase special passes with great discounts available in the app

- Simple and easy-to-use app with only 3 steps: find, scan, and ride

- Smart lock system and smartphone app to provide convenient access to bikes and e-bikes

- Station-free mobility system that allows users to park responsibly inside the operational area

- Sustainable transportation system with no CO2 emissions

- Special parking regulations and public bike racks displayed in the app for some cities

- Website and social media for the latest news and promotions

- Customer support available via email at support@ridemovi.com

Customer Service/Support

Developer:

Ride Movi

Contact e-Mail:

https://www.ridemovi.com/

⚔️ https://res.ridemoviapp.com/public/privacy/privacy.html?country=italy

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