WIND is a smart dock-less mobility platform. We offer dock-free electric scooter
(WIND, “E-Scooters”) and bicycle rentals to fulfill short distance urban
trips. We are committed to providing you with an easy, healthy, convenient,
reliable, and environmentally friendly way to travel by co...
Very frustrating end-of-ride experience.
I was pleasantly surprised with the Wind scooter I picked up in central Madrid: speedy, smooth (as can be expected) and it was nice to have a shorter/lighter-than-many-others machine to navigate the cobble and curbs in the city. What really killed the experience was the ending! After trying to park near the metro entrance and being notified in the app that parking there is not allowed (pretty common for these scooter share apps) I spent the next 20 minutes, €3, and the remaining 10% of my battery life trying to find an “allowed” spot. The app showed none of the “P” symbols it promised so it was impossible to guess where it wanted me to go. Ultimately I had to just pause the ride and hope for the best. It timed out after another 20 minutes and drained the rest of my credits. A couple of asks for devs: show a visual hint of what the “P” icons *should* look like in the map and have an override to lock the bike (a la Mobibike) if for some reason the process doesn’t work.
No complaints at all
My friend and I had a great time riding with WIND today around Paris. Such a fun time. We found two scooters right next to each other outside the Eiffel Tower and rode around the surrounding area for about an hour. The scooters are fast and gain speed quickly. It’s such an easy way to see Paris and get around. We had no trouble signing up and starting up the scooter. It was also easy to end the trip. We were surprised by how long we could use the scooters and how affordable the price was. I will recommend to friends and will definitely use WIND a lot more now that the weather is getting nicer. I can’t wait to use again next time I’m in Paris.
Don’t use this app!!
Horrible app!!! No information available on how the interface works until after you’ve paid. Traveling with my family on holiday and the kids were dying to try it. Wanted four scooters so we could travel together, only to find after paying that you can apparently only do one scooter at a time per account. Trying to reach so-called 24-hr customer service got me an email that they would respond in 48 hours, and the phone number got me a recording to leave a message. Total crap!
Had bugs but great customer service
Previously, I had difficulty with the app and lost money because of a bug with the app. I was very frustrated, but the customer service refunded all my money and the app has been working perfectly for me ever since.
70/30 chance it works
After using wind frequently to get around Tel Aviv, I have found that the scooters work about ~70% of the time. Other 30% of the time they don’t work. Which is understandable except that they will still charge you the unlock fee even if you end the ride less than a minute later. They never respond to refund requests or any other messages/requests. Use at your own risk.
This was my first ride with WIND. I rode for a while, and enjoyed my ride.... I stopped and paused my ride In the app. But when I returned to the scooter like 5 min later, I wasn’t able to resume the ride because it was “after operating hours”. Sooooooo I was stranded. Not cool. I had to walk until I found the nearest Lime scooter, then got myself home. Also, the app won’t let me type well at all ana has no local (US based) feedback! Needs work.
I followed the logout procedure and the app told me I logged out and I even sent a picture via the app to show I left the scooter. Then the next morning I wake up and what was a 10-15 minute ride shows on my account as a 481 minute ride for $72! Still waiting to hear back from customer service but oddly they only have France and Spain customer service in their app.
Rode the scooter for 1 minute down the road, then the power went out. When I locked the scooter was told it was a €25 charge if I left it there. Since there was no power I had to push the scooter all the way back to where I found it to lock. Wasted 10 minutes of my time and still charged. Won’t use wind again thanks.
Stole my money
I Purchased $35 of rights in advance in two transactions one of 10 and one of 25 within two days in December. Wind has since left the market(San Jose). And so my dollars are locked out and useless. I repeatedly tried to reach out to them on the phone and through email without success. This company is a total fraud they will steal your money.
The scooter itself is fantastic but their apps is horrible! They charge me $73 and I don’t know why maybe because their apps requires a lot of time to process very slow kike cmon people use scooter mostly because they’re running outbof time to walk and your apps is as slow as a turtle. I want A refund for the money I didn’t even used.
Totally didn’t disclose that ending ride kept the clock ticking.. both myself and gf purchased $35 for $25 spent under $5 and they screwed us out of all the $. We walk past the bike and thought we re-engage and they said our clock was still ticking while we were at Sally’s having dinner!!! Not happy!! Called no one available at this google BS number!!!
Takes too long to start and stop rides
Why does a losing bar appear when starting and stopping rides. I see no reason why it should takes so long. Pretty annoying.
This is by far one of the worst apps I have ever used. The GPS system was horrible and I spent over an hour trying to park so I wouldn’t be fined. Please spread this news to Wind. I have never had a worse experience with an app in my life. There was no way to call for help. I had to park my scooter underground in a garage. Such a joke.
Overcharged, no reply from customer service
Like another reviewer, I thought I had ended a 10 minute trip, only to find out the next day that my ride history contained a 481 minute trip, for which I was charged $$$. I emailed customer service twice asking for a refund, and received no response.
Lucky Bikes are invisible
Has anyone found a lucky bike? I have searched several times for lucky bikes. Even got a bike and went searching for so called “lucky bikes” and every time I get to the location it’s a kiosk store and no bikes around. Please explain or double check locations for them. Starting to think lucky bikes are not real. Do they look like the regular wind bikes? Are they located inside a store and we have to ask for them? Please explain further. Will not be using the app until I get further guidance and if nothing then I will be deleting.
A better way to Contact apps
You can now contact WIND - Smart E-Scooter Sharing customer service directly
via Email using our new site - AppContacter.com
Yes. WIND - Smart E-Scooter Sharing is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,303 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for WIND - Smart E-Scooter Sharing Is 75.3/100.
Yes. WIND - Smart E-Scooter Sharing is a totally legit app. This conclusion was arrived at by running over 3,303 WIND - Smart E-Scooter Sharing User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for WIND - Smart E-Scooter Sharing Is 75.3/100.
WIND - Smart E-Scooter Sharing works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: