Contact RideMovi Smart Sharing Service Support
Published by Ride Movi on 2023-12-06 About: Improve your lifestyle and move in a healthy, fun and sustainable way in more
than 17 cities in Europe (Milan, Florence, Venice, Bologna, Turin, Padova,
Barcelona, Madrid and Zaragoza among many others). The largest fleet of shared
bikes and e-bikes with electrical assistance is available for you spread around
the town.
How to Contact RideMovi Smart Sharing Service Customer Service/Support
Listed below are our top recommendations on how to get in contact with RideMovi Smart Sharing Service. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RideMovi Smart Sharing Service. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
42.11% Contact Match
Developer: RIDEMOVI SRL
E-Mail: [email protected]
Website: Visit RideMovi Smart Sharing Service Website
Reported Issues: 15 Comments
By Paolo
5 months agoWarning!!! Do not use this app. It’s a scam and they will charge you forever. Do not approach!!!!
By Natalya
1 year agociao, ho bisogno del tuo aiuto, vivo in Olanda durante l'estate sono stato in Italia in vacanza e ho usato la tua e-bike, la mia carta di credito è stata hackerata, l'ho bloccata, ma ancora una volta prendono soldi dalla mia nuova carta, vivo e attualmente sono in Olanda non posso usare la tua bici in alcun modo. Non riesco a trovare un contatto con il tuo dipartimento finanziario da nessuna parte. Per favore dimmi come posso bloccare i miei dati da te, non userò mai più il tuo servizio.
By Ingrid
1 year agoI bought 2 E-bike day passes for €13,99 each. After 2 hours the E-passes stopped charged us € 14,40 each above the E-bike daypass. We will use now other E bike but we want the money back. Please call me on phonenumber +31637647386 or email me ingrogg@redacted Clientnumber/user Jan Roggeveen Modyify name Jan Mobilenumber+31637648864 Ingid Roggeveen-Barron
By Meline Frey
1 year agoNormally paid 3,75€ for a daily distance during a holiday. One day for same time and distance much more. Made a complaint in the app but my application hasn't been processed within 7 weeks. Its against their own rules. So be carful. They take unjustified amounts and don't check or repay. That is cheating. They simply do not check and react! Write a brief complaint to the citys mayor. The only way to stop them cheating is if there are enough complaints.
By dries nollet
1 year agoI started a monthly subscription in the app, but it disappeared after a few days. So I had to load my wallet to be able to ride. No feedback from RideMovi when asking in the app for a refund for that ride.. I asked RideMovi to stop my monthly subscription. Nevertheless they are taking money from my account. They do not react on any emails I send. The only way to solve it was to block my VISA card... I can only warn you...
By Antonietta
1 year agoHo usato la bicicletta una volta in vacanza, e tutti i mesi pago 6.- fr , è impossibile eliminare la carta di credito, è impossibile eliminare l’abbonamento Ti rubano solo i soldi, i soliti italiani!
By Olga Samperio
2 years agoHello, Past December I rented a bicycle. We never sign for Subcription and yet we had been charge 2 times per month In March Ihad been charge on March 1 and March 17 $5.64 and $5.51 , april 2 $5.54 February $5.63 January 23 $5.31 January 12 $5.54 December 27 $5.33 December 13 $5.64 and 5.32 this last was what iI paid for TOTAL CHARGE 44.17 I WANT YOU TO CANCEL WHAT EVER MONTHLY CHARGE YOU ARE DOING AND RETURN 44.17 INMEDIATELY. I HAVE SEND SEVERAL EMAILS AND NO ONE CONTACT ME BACK. REGARDS OLGA
By yu zhu
2 years agoSince I went to Florence last September, I have been deducted by this app for a monthly fee! I can't cancel the continued payment, which I think is a scam
By Festus Osemwenkhae
2 years agoCiao buonasera, ho fatto abbonamento per un mese e ogni volta che guido prendono ancora soldi dal mio portafoglio perché?? Per favore, puoi dirmi con questo numero 3511219518
By Festus Osemwenkhae
2 years agoCiao buonasera, ho fatto abbonamento per un mese e ogni volta che guido prendono ancora soldi dal mio portafoglio perché??
By Rob Hoff
2 years agoI closed a subscription on the 12th of September. However the bikes we wanted to use could not be recognized by the app. No other bikes were in the area and in the end we had to rent other bikes from another supplier. I would like my money back for the subscription. Contact me at: rijles6@redacted
By Vanessa mayneris
2 years agoHi I took and paid a month plan on my uk number (447557356759). I now have an italian number and the app is asking me for payments today. How can i keep my former plan ( i believe i paid for it on sept 2 Thanks Vanessa mayneris Mob +39 338 8092186
By Tito450
Does not work well. Expensive
App and bikes are ridden with errors. They keep canceling recurring plans without notice. They show inexistent and broken bikes as available, even weeks after reporting. They kept charging for the non-electric recurring plan even though they were in practice discontinued in Madrid (zero bikes, let alone working ones, in entire neighborhoods). When bikes work, prices are very expensive, and monthly minutes plan are only marginally cheaper. They charge a “non compliant parking” fee when they shouldn’t, then you have to go through hoops to get it returned
By Misguidance
Misguidance and Misinformation
The app is not user friendly in the sense of clear information. There is no clear information in regard to the price the user is going to be charged nor any specification on price per minute in that matter. After reading the user guide there is still no information at all about the price the user is going to be charged. (At least in Barcelona, Spain where I’m having this issue). The only time the Movi app mentions price per minute of usage is when registering a payment method and indicates that you can ride as low as 1€ per 20 min. No indication of which type of bicycle the promotion applies to. Very unhappy to be heavily misguided specially on my first ride! I am currently communicating with customer support to try and solve this issue. I do not recommend this app.
By JTN3336
Watch out - recurring charges
My husband and I used this app while we were on holiday in Barcelona. We bought 25 mins or something for 4 euros. We thought that was it, left our holiday and deleted the app. Now it is charging us every month and we did not agree to a subscription nor did we authorize these charges. And now we cannot edit the account since we are in another country...
Have a Problem with RideMovi Smart Sharing Service? Report Issue
Leave a comment:
Why should I report an Issue with RideMovi Smart Sharing Service?
- Pulling issues faced by users like you is a good way to draw attention of RideMovi Smart Sharing Service to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a RideMovi Smart Sharing Service customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RideMovi Smart Sharing Service.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
