Smart Traveler Reviews

by Js19670102

SmartTraveler is not informative. Very generic information. With entry requirements changing every day and alerts, you would think that SmartTraveler could help keep you informed. Not. I would not recommend SmartTraveler or even tell them where I am traveling. We are all in our own.

by Dmpyron

Given how long the scrooling problem has been around it’s clear noone at State uses this. Some information is 3 or 4 years old and others in conflict with different parts. St. Kitts is either Level 2 or Level 4, etc.

All in all a good idea but not much effort put into it.

by Jimbolayaa

How can an app designed to keep US citizens traveling abroad safe be riddled with bugs and not work?

I tried to access the STEP function from within SmartTraveler , but it crashed, followed by “error in server” message.

Then I tried to used the scroll though and use the search function to look up a country. I click on Germany, but the result reveal Gambia instead.

I hope someone reads these reviews and fixes the bugs. Otherwise, please save taxpayers money and delete SmartTraveler from
SmartTraveler Store.

by Dor On NJ

Previously was a very good app but now it’s as if they don’t want you to have readily available information. Everyone wants to know about SAFETY! Why are we directed to the web page when it is not formatted for your cell phone & so you can’t read the giant text. You have to click all over for information. What a joke trying to read the world map with the color coded legend. SEROUSILY!!!
Hit DELETE everyone. I will get info elsewhere.

by Lemint

In this version, the country section links are scrambled. Click the button for ‘Benin’ and you get info for ‘Brunei.’ Click the button for ‘Togo’ and you get the info for ‘Tonga.’ And on and on. Bugs like that don’t leave a traveler feeling like SmartTraveler is exactly reliable for security- related functions like the STEP program. Bad, bad, bad.

by Unsure About UnSync

This isn’t anything beyond the DOS webpage. In fact, it’s less than it. I thought SmartTraveler would be useful to sign in or sign up for stays in a country, then to receive alerts (push notifications) from the embassy for updates and warnings. I shouldn’t complain about a free app, but it costed me time and taxes. So it’s pretty expensive and disappointing for what it is.

by Sweeneymom

SmartTraveler offers a link to STEP. It tells me I have exceeded the attempts to sign in and blocks me for 30 minutes. I only entered my name/PW once and it was correct. This is also happening on the direct STEP site so perhaps it’s a STEP issue??

by Michaell S

Unable to scroll down any of the pages, thus all of the information is useless below what you can see initially on the screen.

by EJR2003

SmartTraveler was so helpful in the past when it scrolled properly. Please fix this issue so we have access to this important information when traveling abroad.

by Victoria Woodhull

SmartTraveler is so 1990s - oh, wait, there weren’t any iPhone apps in the 90s! Well, that explains why SmartTraveler is great in theory, and awful in practice. Ideally, app developers who understand 2021 app technology would work their magic on SmartTraveler, and make it what it could and should be.

by Jeanlorent

I am looking at many countries in level 1 or 2. But I heard that yesterday the State has raised all travel out off the US to level 4. Why cannot I find anything about level 4 on SmartTraveler?

by Kahlil Gibran

Are there any updates for SmartTraveler?
Love SmartTraveler but does not scroll all the time and not updates to current situation all the way..
Would be super easy to pull up SmartTraveler instead of having to go trough the website..

by Gabester445

It seems like the information is good but i can’t scroll down any of the pages to read it. Seems to be a lot of bug overall. They should hire someone to actually make SmartTraveler functional

by Tangothedon

SmartTraveler actually had the info you need inside of it but like someone has already mentioned, you cannot scroll down to read all the information that’s given. SmartTraveler can be useful and a great app if someone actually took the time to fix it so it can work properly.

by AppAddict21

Useful app, just wished it would scroll properly. If I click in a country for more information, I can see there is a bunch of info; however, I cannot scroll passed what fits on my screen. If I do just a little bit, when I try to scroll more, it just resets to the top of the page again.

Hopefully there will be a fix for this at some point as SmartTraveler can be extremely useful for those that travel overseas frequently.

by Gio TW

On February 26, 2020 the US Department of State added the
Coronavirus disease (COVID-19) under Level 2 alert for Italy; however, SmartTraveler was last updated January 20, 2020 so it’s not showing the virus alert.

by Joe2002612

It’s a good app but it needs to be updated. Some things I can’t see because it won’t allow me to go down the page more

by Mdhhmd

Fairly simple app to use but is sometimes cumbersome when you need to add information to the STEP area.

Unfortunately, cannot access information on Israel as it gives information for Iceland the same that is included in the Iceland tab.

by Running_jennifer

Not sure what reviewer Xxxxxx€£¥%:( is smokin’ but the country rating system is obviously and clearly displayed. Some people just like to troll.

Anyways, I’ve been using SmartTraveler off and on for years and the most recent update really modernized it and made it easier to use. As a matter of fact, the rating system is really neat (especially in the Advisories section) because you can clearly see the number of countries belonging to a specific rating. I just hope our government keeps SmartTraveler updated all the time because it really is useful.

by Klutzez

Superb app for traveling to all countries. Great update!

by PowerSchool Messed Up

Yesterday (10 July) travel to Haiti was changed to Level 4. SmartTraveler still shows Level 3, last updated 5 July. This is not helpful to anyone. Please maintain SmartTraveler properly. We can’t even trust the information on it.

by Charlottan999

I always register with STEP before traveling to a foreign country. It has stopped functioning on iPhone X. Not sure if it’s a bug which needs an update

by 847pm

There isn’t any information listed on any of the countries I’ve searched. When will this be rectified?

by Ronnie/girl

SmartTraveler allowed me to set up a login, but when I try to login, it keeps saying I exceeded my login attempts. Frustrating

by Nisie53

Wouldn’t trust it from THIS government, anyway. & they screamed when the health care site still needed some work.

by Jasmer

I mean cmon. You’ve had 6 months and it takes an hour max. I’ll be happy to change my review when you’ve joined the present. Thanks.

by LMRAT

I had already created a this app account on-line and was happy to see SmartTraveler that I assumed would sync (or at least be able to access) my account. The trips I had created on-line were not synced (or syncable) with the iPhone account. Screens that lead to on-line data are just a redirect of a browser and not within SmartTraveler .
While being able to see alerts and warnings is informative, having to recreate my trips (and keep them updated to two places) is a drag.

by Pryn625

The information is useful, but to rate SmartTraveler higher, it need the ability to bookmark the countries you care about (i.e. the ones you may be visiting during an upcoming trip)

It would also be very useful to include information about traveling to US Territories, for example Guam.

by Robertinoo

This is a great app, for knowing about visa requirements for US citizens before traveling, and also a ton of useful info about countries, although there is 'way over protective' language of countries especially in middle east and Africa, and since I travel allot to these countries I have never experienced any aggression from their people but of course everyone should use common sense anywhere even in your own backyard. Unfortunately I find Africa and middle east safer than my city of Detroit!

by Sjquicksilver

SmartTraveler gives you the information you'd find on the Department of State website for US citizens travelling abroad. Everyone should review travel warnings and country-specific information before making plans for travel. I also highly recommend enrolling in the Smart Traveler Enrollment Program (STEP) before travelling abroad in case things should go awry. Yeah, I don't want the US government in my business at home, but oh, what a beacon of light an embassy can be in a foreign country! Once again, this is an app created by the US government for US citizens. Non-citizens can also find a wealth of information regarding travel warnings and foreign countries. I'm kind of puzzled as to why someone gave SmartTraveler 3 stars and complained about not having information for domestic travel... seriously? That's what AAA is for.

One thing that really needs to be implemented on SmartTraveler is the ability to sync the account information you setup with the DoS (personal/emergency contact info, itineraries, etc). However, you can log into the DoS website on the in-app browser or through Safari.

Great job so far... don't stop here!