Allianz TravelSmart Reviews

We’ve been trying to get a Covid related refund for a claim submitted back in November. The claim section of their website site crashed and their call center was an endless phone tree with no way to talk to a real person. We finally were able to contact a person in customer service via email who was nice enough to forward our claim to their claims department. That was back in November, over 4 months ago. I followed up several times and finally received a response stating that they are reviewing our claim but we may waited to long to submit the claim. Most airlines and hotels will reimburse you if your travel is cancelled due to Covid. Call them and ask. If you get insurance use another company. There are independent sites that will provide reviews and comparisons.

I’m not able to access the policy I purchased. On AllianzTravelSmart or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.

First of all, AllianzTravelSmart only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do?

Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or AllianzTravelSmart , for an easy way to renew.

Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!

AllianzTravelSmart is super user friendly, and easy to navigate. This company is also truly amazing. I have used them for the bette part of 2 years, and they make everything easy to use and easily understandable. Their customer service is spot on. I’ve never had any issues with them. I am so happy to have downloaded AllianzTravelSmart to make things that much better!

Great way to easily enter, track, monitor and get alerts on your travel arrangements and trip/event insurance policies. More and more travel and events need to be reserved months to a year in advance and AllianzTravelSmart helps you track them and provides a quick reference tool.

Several days ago, I tried to sign into AllianzTravelSmart on my phone. I had forgotten the password so I asked for a password reset. Instead I got a message saying my email address is not in your system (I have been using AllianzTravelSmart for several months with this very same email address with no problem). So I then decided to see if I could create an account with this address since it was supposedly no longer in your system. So, now I get a message saying this email address is already in use. One place says the email address is not in your system and another place says it is. Very confused....

You go through the steps on AllianzTravelSmart and if you don’t have all of the required documents or information, it will not save your progress. You have to keep repeating the steps. You should be able to save your progress so that you can finish later but instead you have to restart. This is tedious and frustrating. They should at least let you know what you need ahead of time so that you don’t waste your time filling out the information only for you to have to re do everything.

Downloaded AllianzTravelSmart , never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well.

Update: Received the verification email days after downloading AllianzTravelSmart and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download AllianzTravelSmart .

Great to have easy reference while traveling. Including past policies also a good reference. Being able to view policy itself and to email it is another useful tool. The card with dates and policy number nice.

Only thing I would like to see is Face ID as option for password.

I am presuming that internet is required to get information rather than it being downloaded or having ability to download it to phone stations. Though could email to yourself and save it as document on phone etc.

That said app works well and is useful which are the two vital parts to making any app one to have.

Georgehny

Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time

Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.

It was easy to file a claim. My Claim was approved within 48 hours. My reimbursement was received within 10 days after my claim was filed. I will continue to use this travel insurance on all of my flights.
The only hard part was trying to come up with “nickname”, not already taken, to leave this review.

Very easy to navigate. I downloaded AllianzTravelSmart today but by using the same email as I have previously used over the phone, it had all of my past travels documented. Definitely recommend AllianzTravelSmart.

Very spotty app! Clearly NOT READY for real world use!

Was able to initiate claim, but not able to see claim in process or upload additional docs. I can see there is a claim... but it has wrong submission date. When claim is selected, status shows briefly... then blank, never to be seen again. Had to use web browser to complete claim. Web browser version is pretty poor, too, but somewhat better, although a low bar was set by AllianzTravelSmart .

We have processed claims with Allianz before, but it was all done by fax and phone. Unfortunately, their claims process is still operating in the fax era. It gets done, the folks are nice, and payment is prompt. The process is awkward.

If anyone really reads this, I suggest you look at the FSA FEDS app for inspiration. FSA has made the insurance claim reimbursement process about as painless and fast as it can be.

One of the better travel apps out there! I like knowing the one-touch hotline button is there in case of emergencies. I hopefully won't need the Claims feature for my travel insurance but I'm glad they've made it easy to file and track. A well built app!

I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into AllianzTravelSmart within seconds.

Travelsmart appears to be easy to use and well designed.

Just purchased a travel insurance policy for an upcoming road trip, and it nice to see how seamlessly AllianzTravelSmart pulls in your policy. Everything works well, it’s fast, and seems to provide all the tools we’ll need for the trip.

Wow this has been a struggle to try and utilize AllianzTravelSmart for our upcoming trip as it would not allow me to login.

Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized AllianzTravelSmart in the past and it is great to have our policy and pertinent info all in one place.

Thanks for getting this fixed.

As a past travel agent I love to purchase my insurance through Travel Guard. They have the most complete coverage and they are a lot cheaper than what you buy from the other travel vendors that package it with your trips.

These days it never hurts to protect your transport investment, especially when medical is covered as well. I’ve only activated the coverage once and the personal made this an easy, and pain free event... Great recommendation toget this for every trip cause you just never know....

AllianzTravelSmart had some hiccups in the beginning but I can’t tell you how amazing it is to be able to find emergency numbers and local hospitals while overseas. Especially if you have a condition like asthma when an attack could come out of nowhere.

The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!

I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into AllianzTravelSmart within seconds.

Travelsmart appears to be easy to use and well designed.

I, too, had difficulty creating an account. AllianzTravelSmart kept quiting. Solved it by creating an account using my MacBook. Was then able to sign in using my phone, and it looks like it will be useful to have. They need to fix that problem, however.

You can not upload documentation's like receipts directly to AllianzTravelSmart after opening a claim on AllianzTravelSmart . You would think they would allow you to upload receipts to AllianzTravelSmart so while paying for out of pocket expenses you can upload the receipts immediately while traveling. This would be the fastest and most convenient. Instead you have to upload everything from a computer.

AllianzTravelSmart makes travel so smart! First of all, it is a snap to keep track of your insurance policy! It’s so simple to make a claim. It’s also easy to find medical attention wherever you are in the world.

I’d recommend AllianzTravelSmart and also getting an insurance policy too!

The streamlined process for making claims and receiving payments on the updated app are fantastic. I always say I hope I never have to file a claim but if I do it's nice to know it'll be fast, easy and I'll receive payment quickly by direct deposit.