FlixBus & FlixTrain Reviews

by Giocondala

The application works correctly, but the company as a carrier is very bad. Last week I ran into such a problem when I bought a ticket from Philadelphia to New York. I came to the bus stop in advance , but by the appointed time the bus was not at the stop and several people had accumulated who also did not understand what was going on . Later it turned out that in connection with the marathon in the city , they decided to postpone the stop and did not notify the passengers who bought a ticket and thought that the stop would be at the old place . I contacted the support service and I had to stand in the cold for an hour figuring out all the circumstances of this case . Well, the only answer to all my requests was that I had to somehow guess myself that the stop would be postponed. The support service also informed me that all the information is indicated in my ticket , but I have a screenshot that there is a stop in the ticket at the old place where I was waiting for the bus . The company did not suffer any damage to itself , but I had to get to the train station and buy a train ticket . Next time I prefer not to use the service of this company . And I will prefer a company that cares about its passengers and tries to convey important information in a more vivid way . Anyone who wants to use the services of this carrier as a last resort, you know you can lose money and health hoping for not high-quality.

by Ruben_villaa

Service is absolutely horrible. I would never recommend anyone to ya this service. My husband and I went on a trip to Vegas this past weekend, we checked out of our hotel and went to the spot where the bus had dropped us originally. The bus driver showed up was checking people in when we tried telling him he was our bus he said we weren’t on his list . He didn’t allow us to get on and told us that our bus would be there at 8:15. We’ll turns out that was our bus but we were at the incorrect pick up location. The driver could’ve simply told us to go to the next location , but instead left us. We contacted customer service where we were helped by the worst CSR ever. No manners, no respect. She told us that there was no way she could give us a refund or help with some time of discount even though she forced us to buy new tickets. The new tickets happened to be 12 hours from the time we were originally supposed to leave. We were stranded with no where to go, charged and extra 60$ all to come back. I will never use your service again and I have put in a complaint with the better business bureau .

by Summrsxo

It’s my first time using FlixBusFlixTrain and I already got my trip messed up because of the horrible idiotic service this “bus” offers. A cab has better service than FlixBusFlixTrain. I came ready to go home and I barely found out by OTHER people that my trip got cancelled literally 20 minutes after the bus was supposed to come. They don’t send you a email or any notification letting you know the bus isn’t coming at all. They just assume you read minds and leave you standing outside. Not only that, if you even get lucky that your bus doesn’t cancel on you the seating is probably worse than a broken chair. It feels like your sitting on steel. It gets even better too, if your bus cancels on you, you get no refund you can only catch the next bus which was out of my inconvenience . Good luck with calling them too because all they can offer is a apology. I suggest saving time and not even bother looking at FlixBusFlixTrain longer than a second. I’d rather walk than use this trash.

by _luilui_

We purchased tickets but ended up not receiving the tickets due to our inbox being full. We called to ask our tickets be resent, but the representative said they were unable to resend tickets, and we could request a refund instead. So we submitted the refund request and proceeded to purchase a second set of tickets (because we still needed to make the trip). A week later, we receive notice that the company cannot issue a refund because our inbox being full was not their problem. So essentially, they could neither issue a refund nor resend our tickets? What kind of company fails to keep a log of tickets issued? Imagine your airline or train telling you, “Didn’t get your tickets? Not our problem! We can’t resend your tickets OR give you a refund, sorry!” What a disgrace to customer service. If you need to purchase tickets, get them from another company—one that can resend your tickets if you lost or didn’t get them for whatever reason!!

by Trulyabby94

I would leave zero stars if I could. I was excited to try it out as it was fairly cheap to go to Las Vegas. I was even happy that it allowed you to reserve seats for an extra fee. I was nervous about our group having to separate on the bus so being able to do that seemed great. The bus arrived early and I thought everything would be ok. As soon as we boarded we saw that there was no numbers on the seats and the bus had already made a few stops before us so we were stuck with trying to get seats together. We had reserved seats at the front and we ended up in the back near the bathroom which we wanted to avoid. On the our trip back to LA, the bus was late. We received one notification that it would arrive at 8:50pm instead of 7:55 like it was supposed to but it did not arrive until past 9:30pm. It was not even a FlixBus it was a charter bus which had no WiFi, no outlets, and like the first ride, no numbered seating. So once again we had to scramble to get seats together. I have since sent several emails and even contacted them on their twitter accounts to get my money back for the seat reservations and I have been ignored. I would advise everyone to go with a more reputable bus company that you can trust. FlixBus will take your money and they don’t care if you even make it back in time as by the time we got to the station the regular buses and trains had already stopped running.

by Vanillaskyline

I’ve booked several times with Flixbus and overall had a well experience until recently. Booked from Texas to Oklahoma and had to transfer to a different bus in Dallas by a sketchy area and the second bus that was supposed to take me to my destination NEVER showed up. I waited over 2 hours and when I called there was no answer to where my bus was so my only option was for a rebooking at 3:00 am or a refund. Even with the refund it didn’t make up for this. I was all alone in a big city with no family or anyone to stay with and to top it off my phone was dying so I had to think fast. It is a horrible scenario for anyone to have to deal with. I was fortunate enough that it was still daytime and that I carried enough money for extra expenses such as a taxi, hotel and food, but if I didn’t have any of that I would have been stranded. I highly advice to have a backup plan in case this happens to you. Always make sure to be over prepared because this can happen to anyone. Never taking Flix again.

by 4eKavo

No one want listen at customer support. Driver using instruction which you not confirm during and even was not informed after for example at sections important information / luggage even at ticket have not inform you. After all you an idiot you not customer. You supposed to learn all site to be sure you match as normal pax if not found at site you must call them!!! Hey you I build and work a lot at travel industry and have lot connections and partners whole over the world. You did illegal thing and acting that not your responsibility inform critical cases and make sure customer get it! Call Centre weird! Agent lie me informing that payment for the seat already posted and refunded ( to be sure check triple- nothing). I will post case I have and will try to reach founders to inform about it.
PS agent was look shady answering that they didn’t provide that info and I must use site that didn’t work properly with my browser at iPhone... ( looks like I also MUST find browser which will work with their resource). I’ll keep posted by the way.

Regards,
Aleksei

by Ki. Kyle

For starters, the customer service line is of no help. Upon boarding the bus, the drivers app was not working so he could not check anyone in. We made a stop in Baltimore and a new driver checked everyone in only to discover a passenger had got on the wrong bus. Now who’s fault is that!? This companies fault because there should have been a better way to check everyone in before we even left. The bus was then delayed by over an hour because the driver forced the passenger off of the bus (mind you, she spoke very little English and if you know Baltimore that is not a safe place for a woman to be by herself). I do not like how the situation was handled at all. They claim to care about the safety of their passengers but it doesn’t seem as so. The women had paid for a bus ticket to New York with this company just like everyone else and there were 4 buses at the meeting point in DC with NO signage so it was very confusing for the woman to know which bus to even get on. Do better!

by FashionistaNT

This bus NEVER SHOWED UP. If I could give it zero stars ... I would! We called and asked where the bus was and they couldn’t locate where the bus was. The lady told us to call back five minutes later to let us know the status of the bus. We did that and she said at the bus I already left which was we are because we were there for over 30-40 minutes prior to as being at the bus stop we were there 15 minutes early. We were waiting with other people before they left when we were on the phone with a “representative” we tried to tell her that the bus never came and she was telling us that it did and when we ran into the people that we were waiting with at the bus stop, they were able to tell them and confirm that the bus never showed up, but the person that we were on the phone with was delusional enough to say that the bus came when it didn’t. They refused to give us a refund or to reschedule us for another bus that day and time. The lady was so rude and gave us a wrong name so that we could call to talk to a manager. She said her name was rona like coronavirus 🙄 please do not book with them. Despite the price, it’s not worth it. We will be disputing the charges.

by Rate The Bus

The FluxBus is a joke to me! The driver decided he can show up whenever! Late for 1 hour and 21 minutes is not ok! Where possible he could, he couldn’t be stuck in a traffic for so long in Sacramento?! The bus stop was a scary place to be with kids, under the freeway bridge, the noise of the traffic above us n by us gets even louder under bridge, the wait area is a regular narrow sidewalk, and no benches, crazy people passing by, lots of homeless (no offense)! After a busy day, running around with all the errands and run to the bus with luggage and the kid, we arrived to stop bus early! We showed up very early to insure we are not late. I was holding my kid and was so exhausted and we had to stand there for almost 2hours!
Called Customer service 3 times! Although they were super polite they had no information why the bus was late! And when bus finally showed up, at 5:16 pm (NOT 5pm, as it says in the FlixBus App!), the driver simply asked for tickets and said nothing about his delay, no apologies or explanations! He looked like he just had a nap and doesn’t gives a s.... about it all! Had two stops at Davis and Berkeley and When we arrived to SF at 7:30 pm I checked FlixBus app n it says we arrived to SF at 7pm! What a lie!!! Never again, I am using their services and will Not recommend it to anyone!

by Nbboyfriends69

flixbus is an Unreliable and Sketchy service!! Me and my non binary boyfriend booked with flixbus to go on a trip to Boston to celebrate Pride Month. flixbus never showed, twice!! we booked a morning trip and waited for over an hour at the interstate bus platform at the train station. turns out, flixbus picks up not at the designated bus platform, but Across The Street from the station with No indication whatsoever on the ticket or the website!! We had to ask several train station employees where the bus picked up, only one of which said they saw the bus across the street a while ago. Sketchy!!!

we rescheduled our bus for later that afternoon. we waited for over an hour, during which we read hundreds of one star online reviews!! the tracker kept on displaying “on time,” yet it Clearly Was Not On Time!! we finally called flixbus customer service, who after some delay informed us that due to “unknown technical issues” the bus had not even reached its initial departure location, an over two hour drive from our stop!! we were informed we would not be receiving refunds for either trip!!

because of flixbus, we were not able to reach boston to celebrate Pride Month. disappointing!!! take bolt bus instead.

by Katt.k0

Okay so this bus is cheap so I get why it’s not the best but let me tell you arriving THREE HOURS LATE is not worth the twenty bucks. The worst part is while we we’re waiting we called their customer service MULTIPLE (like 8) times and we kept getting the same it’s going to be there in five to ten minutes just sit tight. However it was NOT there in five to ten minutes, even after the last phone call it took thirty minutes to arrive. Because of their convincing promises we didn’t get on the train we had as a backup and because the drivers didn’t even TRY to make up the time as we went we missed our flight and somehow added even more late time when we were on the bus, arriving three plus hours after we were supposed to in Vienna. Furthermore, customer service was completely rude and unhelpful just like the drivers, the website doesn’t work neither does FlixBusFlixTrain and we will receive absolutely no compensation after missing our flight, not staying in the hotel we ordered because we had to take an overnight train to Italy. All of that cost money and considering how big a company this is you’d think they had enough money to give some back. Shame on them don’t recommend even for the cheap prices.

by LakersGirl24Forever

We decided to use to FlixBus because we were not comfortable to drive to Los Angeles, CA from Arizona this time around. The bus got to the area to pick us up right on time & all was well. Travel started great up until we got to Blythe when the bus driver let someone on board who was clearly on drugs. The man began to harass us & make us feel very uncomfortable. We had to move seats because he wouldn’t stop. Eventually, we had to ask another passenger to help let the bus driver know because it became very unsafe, thank goodness for her. Once the bus driver was aware of the situation he handled it properly & made sure we were safe up until we made it to California. I would have given it 3 stars for the bus driver being very kind to us, handling the situation right & the bus ride being just fine on the way there but i give it 2 stars because FlixBus canceled our trip back & we ended up having to take Greyhound to get back from California. Almost left us stranded.

by Fernlimyay

When it works, it’s great! I’ve had several smooth trips from LA to San Diego. But I’ve also had a trip from San Diego to LA where it got delayed by an hour, then two, then after calling customer service and having them tell us that the bus is right there (no, I am right here, the bus most certainly is not here), they said oh actually we’ve canceled the trip. I managed to get a refund but sneakily, they didn’t refund the service fee. We found out through a worker at Amtrak Santa Fe Depot that they hadn’t seen a FlixBus in weeks, and that FlixBus just cancels trips (after multiple “delays”) if a bus doesn’t have enough riders. (There were about 7 of us waiting and helping each other get information.) I won’t be booking that segment ever again, but will do LA to San Diego, as that has been reliable so far. Moral of the story: it really depends on your route, and assume customer service is on par with the cheap fare you’re paying. (Customer service = keeping customers informed with correct info, as the bus drivers have been great.)

by RubiG7

The overall ride has been a breeze. The seats are comfortable. Reason for me giving it 4 and not 5 stars is because it is somewhat unorganized. The bus arrived 20 min late, it would be nice to get notifications letting us know this, especially for those new to this and the pick up location is not specified. Also, I paid the extra amount (Not much) to choose a seat. I chose a window seat because that’s what I enjoy. I tell the bus driver my seat number, and he tells me, “You can just sit next to her”, pointing at the person that had taken my assigned seat. I chose not to say anything because I try to avoid confrontation so I thought It would have been nice for the driver to tell the person that it’s time to give up the seat for those that paid for assigned seating. Also, the bus is not too clean, the floors have a lot of dust and hair pilled up under the seats.
Will I ride again with FlixBus? Of course. It’s affordable and it gets you to your destination. Just don’t pay the extra for assigned seating unless you want an awkward ride if you chose to say something. :)

by Kittylub

I’ve honestly NEVER had a problem with this bus company ever. I’ve used it A couple of times and so have my friends. My boyfriend, brother, and I are all blind/visually impaired. One complaint I do have is the fact of navigating where the stations are. It is hard to tell Uber/Lyft where to go because most of the time they don’t where it is, when it can just be a little platform in the corner. Not very good for the disabled. I’ve ridden mainly from/to Tucson AZ and LA. Always been on time and the ride was smooth. Perfect. Honestly it’s better then Amtrak at times. They are always late coming to Tucson from LA. The ONLY other problem I have is the drivers are NOT very good with dealing with visual impaired persons. Got some that just don’t care and that are rude. One was chill but not so much helpful towards my boyfriend and I one trip. Other then that, my boyfriend loved FlixBus, it’s doable and affordable. Recommend.

by Heyme985427

I know it's a little late, but I thought I would share my story. My wife and 2 kids live in Berlin, and I was on an important business trip in Amsterdam. Being the clutz I am, I missed my flight... I was literally facetiming my kids and telling them about how I was going to miss Christmas when the friendliest stranger in the world told me about Flixbus. I downloaded FlixBusFlixTrain , and WITHIN an hour, I was on my way home.

On top of that, it was actually a nice bus! I've been on other buses before, but at this hour, for this price, I expected outlets that didn't work and lights that flickered. The bus seemed brand new and even had working wifi!!!

I made it home before my kids even woke up. Just like Santa hehe

by KariAhl

I found FlixBus through Omio, and after an awesome trip from Brussels to Bruges, I’ve now booked several trips through FlixBusFlixTrain directly. It’s visually appealing, allows for quick searching, and is quite intuitive—especially for a transportation app. I appreciate being able to use Apple Pay and add tickets to Apple Wallet.

I just hope to see a few things in the future. In particular, more details on the layovers/changes, and visual confirmation of the trip dates/times as you’re checking out. Also, as a new user, I paid extra service fees because I didn’t realize you could add multiple trips before checking out (so I did three separate bookings). That could be a bit more intuitive, but I’m glad to know it’s possible now.

Overall it’s a really great app! 👏

by Wassim Majeed

You guys are amazing, I’ve been with you all over Europa and now in stats , always the best service, nice polite drives even cool Quiet travelers , Good timing , the best right speed to get there , clean buses, Green energy, I feel you are helping us to get there really that what I feel
So far I talked about you for everybody to use your service or anything feel like your support ,
A travel solution to get there , today you let me think with this good prices and amazing service to go places,a company like you supporting limited financial people
To find solutions in the hard times in their lives
Doing more than business, you are making connections through this energy, just please support your customer service phone-line
Just in case if people couldn’t find your bus stop
Which is so clear in the E-mail that you sent as confirmation but cause also you can’t copy Past the links so it’s hard and some times confusing for some people having some hard times or they find them self alone o think just you need to support your phone line service cause it’s very hard to speak to your customer service line .
Good luck with you and maybe one day I ll apply to work with you , Thanks 🙏
Blessing

by Markkittus

I don’t understand why this has such a bad rating. I did a roundrip from LA to SF for just $20.
Of course this is not as flying in business in a plane. It’s a bus, so it’s not as chill as a plane, it’s a longer trip than in a plane, and more uncomforrable but dude, I can’t understand why people is complaining. If you don’t like it, just pay 6 times more and take a plane. But don’t complain if you were not comfortable as a king in your trip, because you paid such a low price.

I really recommend it. I don’t recommend to get reserved seats, it’s a cheap service, so when someone gets off the bus try to move to another seat if you’re not comfortable. The only bad thing is that on both trips sometimes I got a bad smell, maybe from someone who farted hard or maybe because other reasons. But I’ll use it again, no doubt!

by Simonhb1990

Short story : I wait at the bus station 3 hours and the bus NEVER show up. Poor customer service and no solution provided.

Long version: I got to the bus station on time and the bus NEVER show up. Called the customer service.
- He told me that they didn’t know the delay until we called them. Seriously?! You can not track your bus and you need to rely on the customers to report that!
- He told me that they can not locate the GPS of the bus and the reason is UNKNOWN. Seriously?! Your bus just disappeared for no reason.
- After 1 hour, we called again. Then they told us the bus has already arrived and left. Are we all blind?!
- The most fun part is here. We asked for the solution and the customer service told us to book a bus from the other companies bc they can not arrange another bus to pick us up to the destination. The “smartest” way to help angry customers to solve the problem. Anyway, they did say they will refund and pay for the new tickets with the other company. Let’s see how it goes.

In summary, they are still not well organized. What I heard from the bus station staff, their buses are always late. I think you should be able to provide helpful information to the users and also solutions instead of UNKNOWN and sending us to use the other services. Not good to customer and also your own business.

by Jtb2238

We waited in the cold (with a kid) for our 7:15am montclair-los angeles schedule not knowing their bus was delayed til 10am. I didnt know about the delay until I called their customer service, no notification through app or email. i asked to cancel all our trips because they ruined our schedule and asked for the refund, they promised me full refund because of the inconvenience and since it’s the first time, but when i emailed their financial services they would give me what they promised. This is cheap, but this is such an unreliable and heartless company. They wouldnt even understand yoursituation and what happened and insisit on giving you a voucher even if you couldnt use it on where you live. This company ruined our trip and at the same time wouldnt make up for it. thumbs down for both the company and its employees who cant even understand the hassle they brought to the customer

by Alexxxeap

The absolute worst bus experience I’ve ever had. There is no label or specific location in regards to their stops and they don’t have a clue about the whereabouts of thier buses. I waited at the bus stop 30 min prior to arrival to make sure and didn’t miss the bus. The thirty minutes passed and I figured it was just a bit delayed and well after 20 minutes it’s was too much so I looked for a costumer service number on the website and app and it was no where to be found! I had to google search for the number. Then I was on hold for 40 min! When they picked up they didn’t know where the bus was and asked me to call back? Knowing darn well I had waited 40 min just to get that response. After bothering them I finally got a bus but it wasn’t but 2 hours late by the time it came by! They will not notify you if a bus is cancelled or simply not coming. I was almost left stranded. Mega bus will save you this hassle please don’t use their services, you don’t want the be in that position I promise.

by Craftsman

Expect some chaos. Time changes are announced by email but not easily found on app. Seat reservations were completely ignored both ways. There are no corresponding seat numbers anyway. Driver says it’s open seating so sit anywhere. So forget about paying extra for any certainty. You won’t get it. On the other hand there’s no cheaper way to avoid the nightmare drive between Houston and New Orleans. The Megabus alternative is much more expensive and not as nice a bus, but if you pay for a seat, you will get it with them.

by AshMarieT

Almost missed my bus took a lift to pick up location first time taking bus back home at night couldn’t remember location in dark so dropped me off at what a burger because said we had arrived at S Rural got on to app and walking direction kicked on and wasn’t at pick up had 2 minutes till leaving so had to literally run 3 blocks waving my hands to catch drives attention so they didn’t leave with out me driver nicely waited for me. Have to say this bus is amazing price is more then affordable for my work trips and such an easy rout if they get this problem fixed it will be 100% perfect nothing bad to say about this Business at all drivers are so friendly and go above and beyond maybe having an actual address if people are new to this rout would be helpful for future references. Thank you FlixBus for getting me to and from safely And comfortably.! You Rock just a minor problem.