The Via app was a wonderful idea destroyed buy illogic. The idea of the rider AND the driver having an agreed upon meeting location is an system that Uber and Lyft have failed to perfect, but Via does it beautifully. Plus, the rides are justly priced, saving you money (unlike other ridesharing apps). Unfortunately, these are the only two good things about Via.
Upon trying to get a ride, I realized that I needed to run an errand so I cancelled. Viasmartermobility notified me that I would not be charged for the ride, but there might be a small fee next time- which I thought was understandable. What I don’t understand is why I was charged THE FULL PRICE of my ride, PLUS the extra cancellation fee. I tried contacting Via, but I just recieved a reply saying that my email was recieved. And they don’t even have a phone contact number! Then, I read other reviews, and I discovered that you cannot get a refund, only ride credit. The absurdity!! Just as I was about to delete Viasmartermobility , smiling at the blue Via icon trembling on my phone screen, I understood that by doing so, I would lose the money stolen from me. So, Via, you win. But heed my words: as soon as I use up my ride credit, I will win the war.