ZOE Health Study app not working? crashes or has problems?

ZOE Health Study Status

Published by on 2023-09-29

Help critical research into major health conditions by reporting how you feel
each day in the app, even if you feel well. Join over 800,000 people in
supporting scientists to help our national health services fight the biggest
health issues of our generation.


I have a problem with ZOE Health Study

Are you having issues? Select the issue you are having below and provide feedback to ZOE Health Study.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
900.0%

Crashes
100.0%


Reported Issues: 9 Comments

By Helen Barton   10 months ago


I have not been able to log my intake today. The app is not working at all.

By Glenda Lovell   11 months ago


Have not been able to start app since 5/19 on my android phone. Has there been an update that is no longer compatible with an older phone?

By Bryan Unitt-Jones   11 months ago


App will not load for last four days

By Christopher J Marchese   11 months ago


App latest version 5.0.0 crashes when selecting abdomen +pain. Has never crashed like this in previous versions.

By David Pollard   1 year ago


I am on day 5 of If study. After I have filled in the page with eating times my App then shows an error page. I have restarted app and restarted my phone. Still I get the error page. I have downloaded and logged in to the app on another device but I still get the error page when trying to enter the IF page with my eating times. Can you help please? Thanks David Pollard

By IAN BARRETT   1 year ago


App won’t open. Message reads Cannot read property “ name “ of undefined. Tried deleting and reinstalling still doesn’t work. First time I’ve had an issue.

By jane   1 year ago


Unable to log eating times. Number keyboard flashes up and away before can enter times therefore unable to save data

By John Jones   1 year ago


I cannot save my data entry as the save button is obstructed by my IPhone 14 keyboard which cannot be hidden

By jennie hurley   1 year ago


I cannot report a new symptom. I have tapped the relevant icons but cannot submit the result.


Common dislikes about ZOE Health Study app

• Limitations in reaching certain demographics

• Missing questions/info such as potential exposure and what protective measures were being utilized when the exposure occurred

• No mandates, quarantines, or daily updates on how many people have Covid



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Common ZOE Health Study Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoe Global Limited, developers of ZOE Health Study.


33.33% Contact Match

Developer: Maryland Department of Health

E-Mail: [email protected]

Website: Visit ZOE Health Study Website



About this app

Help critical research into major health conditions by reporting how you feel each day in ZOEHealthStudy , even if you feel well.  With our technology and dedicated Contributors, our research will look at how altering your day-to-day behaviour could impact your immune system and reduce the risk of developing major diseases from cancer to dementia.  The ZOE Health Study is an evolution of the ZOE COVID Study, which has data quoted in thousands of news stories and published in dozens of scientific papers.  We’ll play back insights from the studies to the community that will enable you to live your healthiest life and reduce your risk of developing major diseases.  In-depth studies into issues such as menopause and cancer will uncover detailed new findings to advance our understanding of major conditions and diseases.  Join over 800,000 people in supporting scientists to help our national health services fight the biggest health issues of our generation.  ZOEHealthStudy (formerly known as the ZOE COVID Study) allows you to help others but does not give health advice.  We’ll never sell your data and we’ll be transparent about developments we make to products that advance human health.  The data that you give us for our research into diseases other than COVID-19 will be restricted to King’s College London and ZOE only unless you opt-in to share it more widely in the future.  You will be asked to share some general information, such as your age, and some health information, such as whether you have certain diseases.  By telling us how you feel each day and reporting any changes in your usual symptoms, we will be able to relay valuable data to scientists.  We will ask you to set up your ‘Usual Self’, this is your personal health baseline and will indicate any symptoms you may frequently suffer from.  We’ll conduct voluntary participant studies to see how lifestyle changes might work for you as individuals.  If you need health advice please visit the NHS website.  We’ve already proven that our approach can rapidly advance scientific understanding and public knowledge.  You will be directly helping us to develop an early warning system for disease detection which will help to save lives. 



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