SyncUP KIDS Status

my syncup kids watch was not turning on and i droped it really hard by accedent and its craked and its not turning on and i am crying so hard about it

I’m unable to connect to the app. It keep asking me for my user name and password after I put it in.

“Not able to connect to synch up services”. My app is not working. They changed the watch. Still same..!

Syncup kids app locked me out and I can't log in at all.

SyncUP app has an error stating "Unable to connect to SyncUP Services" every time I try to open it today. I have been unsuccessful in placing calls or text messages to the device. really frustrating considering this is the "phone" my children rely on when at home.

The phone app won't update the history or the steps. It's showing history and steps as of yesterday.

My daughter's location is always off I am in the same house with her have her right next to me and on the app is shows she is 2 houses down or she will be in school and it says she's not in school it will send me a notification she's not in school boundaries her location is always off plz help me fix this problem.. in case of a emergency this is a really big issue !

I keep trying to enable my kids’ cameras and neither will stay enabled. I turned them on, saved it, then went to make sure it said, “Enabled,” and it was disabled. Why won’t it stay enabled?

Cannot log on to App just keep going through T-Mobile ID and password with the annoying two step verification process to just get an unprofessional "UH OH" error. I haven't the time to sit on a customer rep call. Is it the APP? if so, will there be a fix or should I return the watch and move on?

I cannot sync the watch to my phone (android). Is there a possible date of when this will be fixed?

Hi I reached out a few days ago about my sons watch and was instructed to hard reboot. I have done that and it is is stuck on “rebooting watch for over four hours now”

“Setting up profile…hang tight.” We already set up profile, but I feel that this blocks us from getting on the main dashboard… which we cannot do. How frustrating.

Receive the error, “unable to connect to SyncUP services “. This entire watch and app has been a nightmare, the app doesn’t work. Only one out of two watches ended up working, T-Mobile after two days had not fixed this issue

When we try to login to the app to set up the watches it says we need to set up a T-Mobile ID, so we try to, then it says we already have a TMobile ID. It keeps looping us to the login screen then the t mobile ID set up screen.

App not working like everyone else. This needs to be fixed! Just purchased the watch today and it’s useless if the app is broken :/

IOS App is frozen, unable to connect error...... I tried with 4 different devices and same problem........ I ended up installing an Android Emulator on my PC and was able to access my Kid watch... you need to fix this issue ASAP......

The app is not loading and won’t give access

My app tells me “Unable to connect to SyncUP services” and will not open

The sync up kids watch app will not get past the splash screen and gives me the error "Uh oh, something went wrong please try again or contact customer service"

When trying to open the app from my phone, it says “unable to connect to sync up services“. The watch sends and receives messages but I cannot access the watch from my phone app to see location or assign tasks, etc.

App won’t load. Says “unable to connect to SyncUP Services”

The app doesnt open it says error unable to connect

I keep getting an error message whenever I try to sign in the app does not work

“Not able to connect to synch up services”. My app is not working. This is very worrisome as this watch is to keep us connected to our children.

Can not connect

Won’t allow me to connect to the app. Keep getting message SyncUP service not connected.

Watch can’t connect to SyncUP services. What’s wrong with the app?!

The app keeps telling me that it can’t connect to syncup services. As well as for the past few days it’s been telling me the watch is offline when she’s at school which wasn’t an issue in the beginning and it’s the same school.

Sync up watch isnt connecting to to my app sync up

I cannot get the watch to pair to the app/phone. I got an “accept” notification on the watch, but the app said it was still pairing and wouldn’t go past the pairing screen. Now the watch does not have the option to pair. I’ve spent several hours trying to get this watch to work over several days and nothing/no one has been able to help.