The SyncUP KIDS Watch and SyncUP KIDS App are the perfect combination to help
parents stay connected and close to their kids, even when apart. The SyncUP KIDS
App allows parents/guardians to monitor their child’s whereabouts and
location, add parent-approved contacts, and assign tasks.
Are you having issues? Select the issue you are having below and provide feedback to SyncUP KIDS.
By jailen evans 5 months ago
my syncup kids watch was not turning on and i droped it really hard by accedent and its craked and its not turning on and i am crying so hard about it
By Shanreka 9 months ago
I’m unable to connect to the app. It keep asking me for my user name and password after I put it in.
By Billy 10 months ago
“Not able to connect to synch up services”. My app is not working. They changed the watch. Still same..!
By Jessica 1 year ago
Syncup kids app locked me out and I can't log in at all.
By Jenifer 1 year ago
SyncUP app has an error stating "Unable to connect to SyncUP Services" every time I try to open it today. I have been unsuccessful in placing calls or text messages to the device. really frustrating considering this is the "phone" my children rely on when at home.
By Barbara MacFerrin 1 year ago
The phone app won't update the history or the steps. It's showing history and steps as of yesterday.
By Yvonee I Fernandez 1 year ago
My daughter's location is always off I am in the same house with her have her right next to me and on the app is shows she is 2 houses down or she will be in school and it says she's not in school it will send me a notification she's not in school boundaries her location is always off plz help me fix this problem.. in case of a emergency this is a really big issue !
By Lela M. White 1 year ago
I keep trying to enable my kids’ cameras and neither will stay enabled. I turned them on, saved it, then went to make sure it said, “Enabled,” and it was disabled. Why won’t it stay enabled?
By Matthew Franks 1 year ago
Cannot log on to App just keep going through T-Mobile ID and password with the annoying two step verification process to just get an unprofessional "UH OH" error. I haven't the time to sit on a customer rep call. Is it the APP? if so, will there be a fix or should I return the watch and move on?
By Jade Stimpson 1 year ago
I cannot sync the watch to my phone (android). Is there a possible date of when this will be fixed?
By Tiffany 1 year ago
Hi I reached out a few days ago about my sons watch and was instructed to hard reboot. I have done that and it is is stuck on “rebooting watch for over four hours now”
By Bob M. 1 year ago
“Setting up profile…hang tight.” We already set up profile, but I feel that this blocks us from getting on the main dashboard… which we cannot do. How frustrating.
By Jd 2 years ago
Receive the error, “unable to connect to SyncUP services “. This entire watch and app has been a nightmare, the app doesn’t work. Only one out of two watches ended up working, T-Mobile after two days had not fixed this issue
By Aaron Cornell 2 years ago
When we try to login to the app to set up the watches it says we need to set up a T-Mobile ID, so we try to, then it says we already have a TMobile ID. It keeps looping us to the login screen then the t mobile ID set up screen.
By Anya 2 years ago
App not working like everyone else. This needs to be fixed! Just purchased the watch today and it’s useless if the app is broken :/
By Carlos M 2 years ago
IOS App is frozen, unable to connect error...... I tried with 4 different devices and same problem........ I ended up installing an Android Emulator on my PC and was able to access my Kid watch... you need to fix this issue ASAP......
By Sofie 2 years ago
The app is not loading and won’t give access
By Breehan Davidson 2 years ago
My app tells me “Unable to connect to SyncUP services” and will not open
By CLIFF STRUPP 2 years ago
The sync up kids watch app will not get past the splash screen and gives me the error "Uh oh, something went wrong please try again or contact customer service"
By Ray Kay 2 years ago
When trying to open the app from my phone, it says “unable to connect to sync up services“. The watch sends and receives messages but I cannot access the watch from my phone app to see location or assign tasks, etc.
By Angel 2 years ago
App won’t load. Says “unable to connect to SyncUP Services”
By karla monzon 2 years ago
The app doesnt open it says error unable to connect
By Nicole 2 years ago
I keep getting an error message whenever I try to sign in the app does not work
By Laurie 2 years ago
“Not able to connect to synch up services”. My app is not working. This is very worrisome as this watch is to keep us connected to our children.
By Anna 2 years ago
Can not connect
By Jenny 2 years ago
Won’t allow me to connect to the app. Keep getting message SyncUP service not connected.
By Liz 2 years ago
Watch can’t connect to SyncUP services. What’s wrong with the app?!
By Meeshla Russ 2 years ago
The app keeps telling me that it can’t connect to syncup services. As well as for the past few days it’s been telling me the watch is offline when she’s at school which wasn’t an issue in the beginning and it’s the same school.
By Mel 2 years ago
Sync up watch isnt connecting to to my app sync up
By Kristina Putter 2 years ago
I cannot get the watch to pair to the app/phone. I got an “accept” notification on the watch, but the app said it was still pairing and wouldn’t go past the pairing screen. Now the watch does not have the option to pair. I’ve spent several hours trying to get this watch to work over several days and nothing/no one has been able to help.
By Michelle Keller 2 years ago
My app will not allow me to log in so I can track.
By Sophia 2 years ago
App will not work. It gets stuck on login screen IF it even gets there. Then when I enter password or click forget password. Nothing happens. Grey screen. I can’t access app. I can’t communicate with my son’s watch.
By Andrea 2 years ago
I am unable to track my son, it won't connect to the watch. Very upsetting as I am at work and feel very uneasy not being able to see his location.
By Divya 2 years ago
I’m unable to connect to sync up kids help me to solve
By Jennifer 2 years ago
It don’t let me get on the app, it keeps saying unavailable
By Ashley Trumbull 2 years ago
It’s telling me it cannot connect from the app.
By Travis L Stunkard 2 years ago
Trying to load the app and it keeps crashing
By Jeremy 2 years ago
it won't connect
By Chaunice Morales 2 years ago
App won’t load. Keep getting error cannot connect to sync up services
By Lee Hammarback 2 years ago
App will not allow me to sign on. I takes my password and tries and then just goes back to the login screen again.
By Kimberly Baldwin 2 years ago
App won’t load, keep getting an error message saying it can’t connect to synchup service
By Jenn 2 years ago
App won't go to sign in page. Keeps giving me an opps error
By Alison 2 years ago
App will not move passed the set up profile stage
By Chrystal Goltra 2 years ago
Watch is not allowing tasks to be checked off.
By Yunett blanco 2 years ago
My daughter syncup kids watch is stuck on school mode. How can I take off school mode
- T-Mobile needs to collect children's photos, videos, audio, and texts
- T-Mobile support and stores have no clue how to activate or add the watches
- Watches still displaying errors messages
- Told to put in a sim card to a watch with no SIM card option
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Complete guide to troubleshoot SyncUP KIDS app on iOS and Android devices. Solve all SyncUP KIDS app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at T-Mobile, developers of SyncUP KIDS.
100% Contact Match
Developer: T-Mobile USA
E-Mail: [email protected]
Website: Visit SyncUP KIDS Website
64% Contact Match
Developer: T-Mobile USA
E-Mail: [email protected]
Website: Visit T-Mobile USA Website
The SyncUP KIDS App allows parents/guardians to monitor their child’s whereabouts and location, add parent-approved contacts, and assign tasks. The SyncUP KIDS Watch and SyncUP KIDS App are the perfect combination to help parents stay connected and close to their kids, even when apart. For further assistance with T-Mobile SyncUP KIDS Watch please visit reach out via Twitter to @tmobilehelp, call 611 or 1-877-746-0909 .