Kidgy app not working? crashes or has problems?

Kidgy Status

Last Updated on 2021-07-30 by Altercon

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📋 1 Reported Issues:

Yasmin 2022-03-02

When I open the app it won’t show my daughters phones location. It just shows a menu list and the time of last sync. I need to see the location. How do I do that?

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Common Kidgy Problems & Solutions. Troubleshooting Guide

Table of Contents:

Kidgy iPhone Issues and Solutions

Kidgy iOS app crashes, not working, errors
Kidgy iOS app network issues
Kidgy on iOS has black/white screen

Kidgy Android App Issues and Solutions

Kidgy has errors/crashing/not working
Kidgy server network connectivity issues
Kidgy has black screen

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Kidgy iPhone Issues and Solutions

How to fix Kidgy app crashes or not working on Iphone (iOS):

Close and restart the Kidgy app on iPhone
Update Kidgy app to the Latest Version for iOS
Uninstall and reinstall Kidgy iPhone app
Update your iPhone to the latest iOS version

Fix Kidgy on iPhone unable to connect to server/internet connection issues::

To resolve Kidgy network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Kidgy Android App Issues and Solutions

Fix Kidgy not working on Android, crashes, errors or is unresponsive:

Force Stop the Kidgy App
1. On android, goto Settings » Kidgy » click [Force Stop]

Update Kidgy to the latest version on PlayStore

Clear Kidgy App Cache and Data:
1. On android, goto Settings » Apps » Kidgy » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Kidgy.

Fix Kidgy unable to contact server/ Kidgy internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Kidgy » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Kidgy » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kidgy