Contact SyncUP KIDS Support
Company Name: T-Mobile
About: The SyncUP KIDS Watch and SyncUP KIDS App are the perfect combination to help
parents stay connected and close to their kids, even when apart. The SyncUP KIDS
App allows parents/guardians to monitor their child’s whereabouts and
location, add parent-approved contacts, and assign tasks.
SyncUP KIDS Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with SyncUP KIDS. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact SyncUP KIDS. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Privacy & Terms:
https://support.t-mobile.com/community/contact-us/
Read 7 Customer Service Reviews 😭😔💔
Sync up kids watches don't turn on and company won't help
This has been infuriating!! I have had at least 5 of these watches and with no help of substance from customer service. The upgrade watches were "not activated properly" as the black screen error message says. I've spent days and weeks with no solution. A previous message did, the rep was asking me about a SIM card that has no slot for a Sim. Meanwhile I've been paying for a line and a device that are useless, for months. I asked for a refund, the Sent me south defective watch!! DO NOT PURCHASE!!!.
my device is not working, didn't turn on; that happened like 3 months, I don't have insurance with my company but i have one year with the manufacturer to make any changes, can you help me please
Will there ever be an update to schedule school mode time. Not everyone remembers to turn it on and off all the time.
Child’s Privacy?
by WaldenWorld
“you consented to everything in the first paragraph, and the collection of your child’s photo, video, audio and text messages and child device interactions. We also collect your child’s name and age (optional) directly from you when you set up the watch.”
Why does T-Mobile need to collect our children’s photos, videos, audio, and texts?! Is that not disturbing to anyone else? That’s the farthest thing from protecting our children’s privacy.
Beyond that uneasiness, the battery dies within a few hours. The functions like timer, alarms and camera freeze for hours at a time.
Like others have said, it would be nice to set school mode just when they’re actually at school. And the support is horrible. No one has a clue about this product. Disappointing from such a large company. Overall so far, not happy about choosing T-Mobiles new kids watch.
I can’t advise anyone more not to get this device or app
by Ymknfhebsgsga
T-Mobile support and stores have no clue how to activate or add the watches to your lines. It’s been two days and the two watches I have are still displaying the same errors messages that the devices were not activated correctly. I’ve been on hold for hours with T-Mobile experts and representative and still no one knows how or when these watches will be fixed. There’s been several times I’ve been told to put in a sim card to a watch with no SIM card option. Save yourself the migraine and don’t get these watches.
No help on the app
by Thompson4040433
You need the app to start up the watches but if/when the app isn’t letting you log in there’s no one to help. I have been on the call for an hour and thirty minutes today and no one can seem to figure out why for the last two days I get the same “can’t access this account” message . Each person says to log into T-Mobile and their app , which is all working fine. It’s the SyncUP kids app that is the issue and no one knows anything.
Have a Problem with SyncUP KIDS? Report Issue
Why should I report an Issue with SyncUP KIDS?
- Pulling issues faced by users like you is a good way to draw attention of SyncUP KIDS to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SyncUP KIDS customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SyncUP KIDS.
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