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⚠️ Most reported problems ⚠️

Not working
43.9%

Connection
27.5%

Login
14.5%

Something else
5.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Pingo Problems 😠👌🔥

- Glitchy and barely works

- Confusing user interface

- Features are disliked by children

- Invades the child's privacy

  26 Reported Issues: 😵🆘🛟🚨📢

Don't What To Be Named
2024-11-23

When pingo (for adults) gives me the code it is 6 letters but on my child's phone I can only type 5 letters

Ren
2024-10-22

Sound around features can't works, my minutes still have around 10mnts.

Katrina Foley
2024-02-13

I cant activate the listen in to my child feature

Vinay Krishna Kumar
2023-11-13

Pingo is not. opening in my child mobile and I am not able to track his mobile thrugh find my kids app. I have deleted the Pingo app from my son mobile app. and reinstalled it but still not working.

Colby
2023-08-21

Just wanted to say as a 14 year old i get in alot of trouble because of the app not working like ever. It says i use apps when i don't, it disconects and my mother blames me for it saying i do something to it, it shows i walk around when i don't, it shows i call with others and how much as an error too, they can access al my private messages and everything else, this is not okay. I get locating your child, that's normal somewhat when you have a teenager especially due to whatever could happen since its the age most do stuff they shouldn't, but its just ridiculous. Why would a parent need to hear your real time conversations too? or to access your apps and personal data? I say i want this app deleted and canceled fast, it caused me so many tears and trouble for nothing mates.

Melissa Whittier
2023-05-14

Location works I have no microphone on mine iam the parent and I have paid for a year and they were going to charge me to have online help it says 24/7 help if u have a script ion. On my phone it keeps saying child phone is not connected to internet but it always is connected here r 4 ways to fix it. Says hit red button there is no red button because it is already connected please help I hope I didn't waste my money

Serena Higgins
2023-04-15

2 of my children’s pingo apps do not have a red button. On my find my kids app it’s telling me that 2 of the phones are not set up and connected to the internet properly but they are. I have turned off the phones. Reset the internet and deleted and reinstalled the apps etc but all it says is to go onto there pingo apps and press a red button. There is no red buttons

MRS ANDREA VILLARROEL
2023-03-15

trying to load app onto my daughters iphone 11 but will not let me go past section for putting the sos button onto home screen . Didn't have a problem on her old samsung but upgarded to iphone as samsung was to confusing for her. How do I fix this problem?

Liam
2023-03-12

Udh dowload find my kids tp pingo gk bisa terhubung udh berkali2 masuk kode tetap gk bisa

Vasilia S.
2023-02-13

I reinstalled it and still it's not tracking my child. It's been 3 weeks. I paid for minutes that I cannot use and need a refund for them. Once he turns it on it shows him and once he closes app no more tracking.. This is not how it works. You should not have to have the screen open to work.

Diana
2023-02-12

can't hear the surrounding sound

Zeina
2022-10-11

The listing of kids surrounding has been down for weeks... I paid for minutes that I can't use. Please fix this issue. The setup on my kid phone is all right

Jo
2022-10-10

The code I have been given is not working on my child's phone

Mike
2022-09-13

App not working properly , it doesn’t track unless the app is open on the other phone , it use to work fine until a few weeks ago where it just doesn’t track half the time.

Rita
2022-09-13

Pingo stopped working on my child's phone. Does not tract location. Just say that the phone is offline when it's not. Very worrying. Feeling so disappointed. Worked perfectly until recently.

Laura
2022-09-08

Pingo not connecting to child's phone for sound.

Maria
2022-09-07

Pingo stopped working on my child's phone. Does not tract location. Just say that the phone is offline when it's not.

Michelle Jansson
2022-09-02

Pingo hasn’t worked for 4 weeks now. It does not track my Child!! I try every day and nothing

Wendy
2022-08-21

Pingo stopped working on my other child phone. Does not tract location. Just say that the phone is offline when it's not.

Ann
2022-07-28

Pingo stopped working on my other child phone. Does not tract location. Just say that the phone is offline when it's not.

Kim Paterson
2022-07-28

Pingo app says something went wrong with connecting to my childs watch and phone. I have followed all the steps and the settings are all correct. Locations on the devices are not updating.

Juan Ramos
2022-07-24

I need my gps location unlock.

Salma
2022-07-06

Pingo app. is not working correctly ,some times it doesn't show location and while using the sound around my kid feature ,, it shows up on my child's phone , although i'm hiding the app, and most of the time it's not working.

Arie Segev
2022-06-25

Hi Installing of Pingo apication failed. On Galaxy A52s 5G, Android 12. After pressing the instalation button on google store, it returns again to instlation state (like not installed) the ping application is exist in the application list. Thanks Arie

Georgia Isidorou
2022-05-27

I cant hear anything on my childs phone. It doesn’t connect and i paid for unlimited!

Nancy
2022-04-19

The app is not working on one of my children's phones. She has data on for the app but it still doesn’t track where she is. It works fine on my other kids phones

Showing 1-26 of 26

Have a Problem with Pingo by Findmykids? Report Issue




Common Pingo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pingo app on iOS and Android devices. Solve all Pingo app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Pingo iPhone Issues and Solutions

  2. Pingo Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at REFRESH, OOO, developers of Pingo.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Pingo Website

Privacy Policy: https://findmykids.org/docs/privacy-policy/android/en

Developer: GEO TRACK TECHNOLOGIES INC




About this app

In case of technical problems, you can always contact Find My Kids 24-hour support via support chat in Pingo or by e-mail support@findmykids.  After that, install this app on your child's device and enter the code from the Find My Kids app you received when you signed up.  You can see your child's online location for free once the devices are connected.  GPS locator – see your child's location on the map and the history of the day's activity - an online location diary.  Please only install Pingo on a device used by a child or teenager.  We recommend you start by downloading the Find My Kids app on your phone.  this app is a companion app to Find My Kids, our app for parents.  Other features in the free version are available with restrictions.  To use all the features of Pingo , you should buy a subscription.  Now these two devices are connected and you can use the GPS tracker.