Lifen Patient app not working? crashes or has problems?

Lifen Patient Status

Last Updated on 2020-04-24 by Honestica

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Common Lifen Patient Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Lifen Patient app on iOS and Android devices. Solve all Lifen Patient app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Lifen Patient iPhone Issues and Solutions

Lifen Patient iOS app crashes, not working, errors
Lifen Patient iOS app network issues
Lifen Patient on iOS has black/white screen

Lifen Patient Android App Issues and Solutions

Lifen Patient has errors/crashing/not working
Lifen Patient server network connectivity issues
Lifen Patient has black screen

Lifen Patient iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Lifen Patient app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Lifen Patient app crashes or not working on Iphone (iOS):

Close and restart the Lifen Patient app on iPhone
Update Lifen Patient app to the Latest Version for iOS
Uninstall and reinstall Lifen Patient iPhone app
Update your iPhone to the latest iOS version

Fix Lifen Patient on iPhone unable to connect to server/internet connection issues::

To resolve Lifen Patient network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Lifen Patient black/white screen (blank screen) on iPhone:

Follow the Lifen Patient iOS app troubleshooting guide Here →

Lifen Patient Android App Issues and Solutions

Fix Lifen Patient not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Lifen Patient app issues:

Force Stop the Lifen Patient App
1. On android, goto "Settings" » click Lifen Patient app. » click "Force Stop".

Update Lifen Patient to the latest version on PlayStore

Clear Lifen Patient App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Lifen Patient app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Lifen Patient.

Fix Lifen Patient unable to contact server/ Lifen Patient internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Lifen Patient » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Lifen Patient » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Lifen Patient on android.

Solve Lifen Patient black/white screens issue on Android:

Follow the Lifen Patient android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Honestica, developers of Lifen Patient.

About this app

Lifen a été sélectionnée par la Région Grand Est comme outil officiel dans son dispositif de télésurveillance des personnes porteuses du COVID-19. Lifen est utilisé par plus de vingt établissements de santé en France, dont les Hôpitaux Universitaires de Strasbourg, le CHRU de Nancy, le CHU d'Angers et le CHU de Saint-Etienne. Lifen est référencé par le Ministère des Solidarités et de la Santé, comme outil numérique COVID-19. Lifen est une application totalement gratuite pour les patients. Lifen est en conformité avec la norme HDS d'hébergement des données de santé, et est certifié ISO27001, norme internationale de sécurité des systèmes d'information.