Heartline Study app not working? crashes or has problems?

Heartline Study Status

Published by Johnson & Johnson Health Technology on 2023-12-19

Heartline is a virtual research study exploring how everyday technology like the
iPhone and Apple Watch can enable earlier detection of atrial fibrillation
(AFib), a leading cause of stroke. People 65+ with and without an existing AFib
diagnosis may be eligible.

I have a problem with Heartline Study

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 13 Comments

By Mindy 1 year ago

Error message: We can’t connect to Heartline. Try again in a moment. Tried numerous times since last night never connected.

By Gary Fuller 1 year ago

I could connect this morning, now at 1:00 pm PST, could not connect. 1:04, just connectedd

By Evans T Prieston 1 year ago

I have been “unable to connect to Heartline” for the last two weeks. I’m in the US with both a functioning Wi-Fi and cellular connection.

By Carol Smith 1 year ago

Cannot open Heartline App here in Aruba. Message says, “Can’t open Heartline. Please retry in a moment” I’ve been trying for 3 days.

By Linda S Hoag 1 year ago

Every time I try to login on this app it says my account is closed? What do I do to fix this?

By Sal E 1 year ago

I keep getting "We can't connect to Heartline". I am currently traveling outside of the US and have to cash out my Heartline points within the next 30 days!

By Susanne Lobland 1 year ago

I am unable to open the Heartline app while in Switzerland. How can I fix this?

By Nancy 1 year ago

I tried to leave a review but EVERY nickname I choose has been taken! What should I do?

By Peter Marney 1 year ago

I’m away in Saint Martin and can’t get on the Heartline app???

By Brenda Marean 1 year ago

I received a notification that Heartline is not receiving data from me. Please advise. Thank you, Brenda Marean

By Judith Sitkin-Porzel 1 year ago

Heartline app on iPad not working. Gratefully,

By Michael LeBlanc 2 years ago

Not workin after apple software update in Portugal mode

By Ramesh 2 years ago

Not able to connect for last several days while travelling to India

Common dislikes about Heartline Study app

-Took hours to sign up.

-Unable to get questions answered before putting the app on the watch.

-Not sure if will qualify for the upgrade to the current model.

-The iWatch 3 does not include the sleep tracker.

Have a Problem with Heartline Study? Report Issue

Common Heartline Study Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Heartline Study app on iOS and Android devices. Solve all Heartline Study app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Heartline Study iPhone Issues and Solutions

Heartline Study iOS app crashes, not working, errors
Heartline Study iOS app network issues
Heartline Study on iOS has black/white screen

Heartline Study Android App Issues and Solutions

Heartline Study has errors/crashing/not working
Heartline Study server network connectivity issues
Heartline Study has black screen

Heartline Study iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Heartline Study app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Heartline Study app crashes or not working on Iphone (iOS):

Close and restart the Heartline Study app on iPhone
Update Heartline Study app to the Latest Version for iOS
Uninstall and reinstall Heartline Study iPhone app
Update your iPhone to the latest iOS version

Fix Heartline Study on iPhone unable to connect to server/internet connection issues::

To resolve Heartline Study network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Heartline Study black/white screen (blank screen) on iPhone:

Follow the Heartline Study iOS app troubleshooting guide Here →

Heartline Study Android App Issues and Solutions

Fix Heartline Study not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Heartline Study app issues:

Force Stop the Heartline Study App
1. On android, goto "Settings" » click Heartline Study app. » click "Force Stop".

Update Heartline Study to the latest version on PlayStore

Clear Heartline Study App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Heartline Study app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Heartline Study.

Fix Heartline Study unable to contact server/ Heartline Study internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Heartline Study » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Heartline Study » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Heartline Study on android.

Solve Heartline Study black/white screens issue on Android:

Follow the Heartline Study android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Johnson & Johnson Health Technology, developers of Heartline Study.

72% Contact Match

Developer: PharmEvo Pvt. Ltd

E-Mail: [email protected]

Website: Visit Heartline Study Website

About this app

You’ll gain valuable insights into heart health as you contribute to important research, all from the comfort of home in just 5-30 min a week. • Live a heart healthy life: Learn about heart health and participate in activities that may help improve your sleep, fitness, and overall wellness. • Earn rewards: Complete easy and fun activities to earn rewards worth $150 or more, depending on your study group. • Advance research: Advance heart health research for yourself and future generations. Heartline is a virtual research study exploring how everyday technology like the iPhone and Apple Watch can enable earlier detection of atrial fibrillation (AFib), a leading cause of stroke. Note: For current Apple Watch owners: We’re sorry, but the study group for people who already own an Apple Watch is full and not accepting new participants. HeartlineStudy integrates with the Apple Health app. • Own an iPhone 6s or later, with iOS 12. *These are the key participation requirements; other eligibility participation requirements will apply. Or you can choose to purchase an Apple Watch at a study-specific price and keep it after the study. After enrolling, you may be asked to get an Apple Watch Series 6. If asked, you can receive one on loan, at no cost, for the duration of your enrollment in the study. Check your eligibility in the Heartline app. • You must own or purchase an iPhone 6s or later, with iOS 12. People 65+ with and without an existing AFib diagnosis may be eligible. To see if you qualify to participate in the Heartline Study, download HeartlineStudy that could help shape the future of healthcare.