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Last Updated on 2024-12-18 by Centers For Disease Control and Prevention

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⚠️ Most reported problems ⚠️

Crashes

72.7%

27.3%

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Common CDC Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve CDC network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Clear CDC App Cache and Data:
1. On android, goto Settings » Apps » CDC » Storage » click [Clear Data] option. This clears both data and cache.
2. restart CDC.

On android, goto Settings » Apps or Manage Apps tab.
Click CDC » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto CDC » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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Developer: Centers for Disease Control and Prevention

Mar 20, 2025, 02:48 PM
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