Transact Mobile Ordering Reviews

As campuses move to deliver meals to student dorms frequently, it is important that this app have more specific controls over where food is delivered. The greatest granularity Transact has for locations is currently by building or delivery zone. Currently, my school has decided to ask people to just include their room number alongside their dietary restrictions with the built-In allergy section during checkout.

Confirmation boxes, which spawn a 1-second unskippable animation that makes for an annoying experience when scheduling multiple meals for the next day all at once, and the same for adding items to an order, should be removed. Alternately, they should stay, but they should not keep Transact from being usable underneath the message.

I’m not sure if this is an issue on Transact ’s end or my school’s, but I would like an update that allows us to 1)add multiple toppings as opposed to being limited to one of more than eight topping options and 2)remove ingredients i.e. the egg from a bacon-egg-cheese sandwich. Currently, the only way to do these things is by ordering in person, which eliminates the convenience of having/using Transact. Also, the particular restaurant that uses Transact at my school is opened for two separate shifts, but we are unable to use Transact for one of those shifts.

Transact has a simple design and is easy to use. It allows me to see the wait time for each restaurant and their hours. It also tells me when my food is being prepared and how long until it will be ready.

Ordered about 10 times and order was ready on time like 70% of the time. App is easy to use and intuitive and, when they're operating on schedule, easy to time when to leave for pickup. Lost a star for long wait times when they were behind schedule bc there was no warning it'd take longer than expected. There should be a way for the employees to vary the pick up time based on how busy things are at the time!

There are only 2 things that bugs me. When I first got Transact it defaults to your dining dollars instead of your meal plan, so within my first few weeks at school I had wasted all my dining dollars without knowing. The other thing is when Transact switches from lunch to dinner or any other meals, half the time the screen completely disappears and you have to uninstall and reinstall for it to come back so you can order.

Slightly difficult to navigate but it gets the job done!! Would suggest that after students place their order that the map still be available, because it seems to disappear and I have to pull up google maps. Also, if you add something to your order it doesn’t seem to allow you to remove it? (Or perhaps it does but it’s not clear how)

I ordered food, and the restaurant soon closed before I could get the food. I looked at their support articles which stated to use their contact us link to get the order refunded. I used that link only to learn that my message was blocked for some reason.

Edit: After figuring out a way to contact support, I got a message stating its not their issue despite the fact the support part of Transact tells us to contact them. The customer support for this company and app is awful.

Edit2: Transact continues to be frustratingly horrible at doing what it is supposed to do.

This is great, however the options in Transact dont actually reflect the options in the shop ( drinks like iced chai are missing for Starbucks) and there needs to be an option for adding notes for things like allergies- otherwise it is not accessible or safe for everyone to use. Love the convenience though! Thanks!

I tried to use Transact to order pick up from a school cafeteria, but Transact just didn’t allow me to place the order even though the cafeteria was open. I even came to the place to talk with the manager, and Transact still didn’t work then. Completely useless app and does not serve any good. You are better off using more established ordering apps. DO NOT rely on this for large ordering systems, or any system at all for that matter.

Moreover, I emailed customer support, and they responded with “Just re-install Transact ” - verbatim.

I have had overall good experiences with Transact , sometimes the notifications don’t come through but I’m usually still checking to see if my food is ready anyways. And I like the point system, even if I hadn’t had a chance to use it, but the point system seems to have disappeared? I don’t know what’s up with that. Overall pretty good.

Easy to use app and easy to use Saints dollars or dining dollars and is super convenient to pickup food especially with the estimated wait time it gives you (which so far has been faster than what it says). The only thing i’m confused about is the rewards feature and what that can be redeemed for.

Is this issue happening for other people? It doesn’t seem to be in the FAQ and there is no easy way to troubleshoot directly from Transact . Professor had us download it and many people in the class had no idea how it kept showing us a blank page. No camera to use to take a photo of the ID, no login page. I’m pretty sure Transact works but I’ll probably have to contact someone.

Transact makes it easy to view menus, and I appreciate that they update the inventory for what’s left. They also give enough notifications so you are aware of deals but not spammed.

This is a great app. It’s not super accurate for when your order is ready, it’s usually ready before but, still you usually don’t wait longer than what it says.

The ordering experience is smooth and intuitive. Some features are not as easy to find as they could be, but overall Transact gets the job done and makes it clear what stage an order is at, and when it’s ready.

Great way to get your food fast and reliably fresh! Whether you are coming from work, class, or wherever, you can’t beat getting your food before the crowd comes by using this!!

The points make Transact fun! I have only had Transact for maybe 5 minutes and I already love it, I can’t wait to order food tomorrow morning. Who knew mobile ordering could be so fun!!!!!!

I’m guessing depending on what university,college or business they will have no option to cancel the order even if you pay with your credit,debit or school money.
This is a big problem in my opinion because if the order is already an hour late you will rightfully want and deserve a refund.
Unless this changes I will not give Transact more than 1 star

Transact helps a lot whenever it comes to getting food on campus. there’s always a long line but Transact helps you skip thag and get your food as soon as possible

Super easy to use, highly recommend for all students and quick mobile order