PAM Provider app not working? crashes or has problems?

PAM Provider Status

Last Updated on 2020-08-22 by OM Healthcare

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Common PAM Provider Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PAM Provider app on iOS and Android devices. Solve all PAM Provider app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PAM Provider iPhone Issues and Solutions

PAM Provider iOS app crashes, not working, errors
PAM Provider iOS app network issues
PAM Provider on iOS has black/white screen

PAM Provider Android App Issues and Solutions

PAM Provider has errors/crashing/not working
PAM Provider server network connectivity issues
PAM Provider has black screen

PAM Provider iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PAM Provider app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PAM Provider app crashes or not working on Iphone (iOS):

Close and restart the PAM Provider app on iPhone
Update PAM Provider app to the Latest Version for iOS
Uninstall and reinstall PAM Provider iPhone app
Update your iPhone to the latest iOS version

Fix PAM Provider on iPhone unable to connect to server/internet connection issues::

To resolve PAM Provider network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PAM Provider black/white screen (blank screen) on iPhone:

Follow the PAM Provider iOS app troubleshooting guide Here →

PAM Provider Android App Issues and Solutions

Fix PAM Provider not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PAM Provider app issues:

Force Stop the PAM Provider App
1. On android, goto "Settings" » click PAM Provider app. » click "Force Stop".

Update PAM Provider to the latest version on PlayStore

Clear PAM Provider App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PAM Provider app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PAM Provider.

Fix PAM Provider unable to contact server/ PAM Provider internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PAM Provider » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PAM Provider » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PAM Provider on android.

Solve PAM Provider black/white screens issue on Android:

Follow the PAM Provider android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at OM Healthcare, developers of PAM Provider.

About this app

Primary Access Mobile (“PAM”) is healthcare’s first digital platform for employer paid primary care and tech-enabled ancillary services all in one HIPAA-compliant mobile app. Everything your practice needs is packaged into the platform – from secure messaging, scheduling appointments, utilization tracking, and telemedicine – all in one app. PAM patients are all pre-paid which means there is no revenue cycle required for this population. It only takes a few minutes to get started.