Harry Potter app not working? crashes or has problems?

Harry Potter Status


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⚠️ Most reported problems ⚠️

Not working
36.6%

Something else
26.9%

Crashes
19.4%

Connection
8.6%

problems reported in the last 24 hours

24 hour clock ⏰

  25 Reported Issues: 😵🆘🛟🚨📢

KiKiWaZoo
2023-10-13

Can’t collect rewards, page and collect button are frozen. 🤔

Dawn Bull
2023-06-07

I'm on puzzle 2001. And my game keeps crashing. Infuriating. I'm updated and don't understand. I'm losing out on a game I'm ranked number 5. Not happy.

Deb
2023-05-22

The daily puzzle for 5/21/23 will never give our team the last 2 letters/envelopes to finish the game.Please rectify asap because our time is almost over. Thanks.

SeneaGal
2023-03-23

I have windows 11 and when I try to play it says it's making some improvements and enjoy playing on your mobile device.

Robin
2023-01-25

Keeps saying purchase failed. Everything is up to date. Tried Uninstaller, reinstalling. Restarting. System update. Noone is getting g back to me about this and it's aggravating.

Sue Rowley
2023-01-02

Hi I love playing this game even though I’m 67🤣I’m on puzzle 186 but the screen is fixed on ( scene complete) I press continue but nothing happens! I’ve checked my hotspots on, I’m using my iPhone 11 Pro . Please could u help?

Melanie Welsh
2022-11-26

When I try to make an in-game purchase it says 'Purchase Error. There was an error in transaction while making purchase.' It's been about a week now. Purchases work fine in other games and the game itself is up to date.

Sharon White
2022-11-16

I can't watch videos to get extra moves or trophies?

Dave
2022-11-10

After finishing certain levels, the game needs to upgrade, but it cannot be done. The game stopped there and can never proceed again. I am playing the game with emulator on PC.

Michel
2022-11-09

The watch button is never active on my iphone, is there a bug in the ios version?

Amanda
2022-11-03

App not working. Also isn’t working for our daughter. Tried closing out of it, restarting phone and no luck. Otherwise phone and internet work fine. Just game isn’t working

Jordan G
2022-10-28

I can't get past the Fetching Content page. I get 0.0 of 40.8 MB loaded. I've uninstalled and reinstalled several times. It lets me play the first puzzle before I login to Facebook to retrieve my account and that's when it freezes. All cache and cookies are cleared, I force stop, all the recommended actions by Zynga. Please fix this!

Mark Steele
2022-10-17

When i watch an advert to get extra moves i get a blank screen and i cannot go any further with the game so i have to close the app and then open it again and i lose my extra moves

Diane Jovanovich
2022-09-10

The "watch" never lights up

Amanda Owens
2022-08-19

I tried to make several purchases of magic chests w/spell and monetary upgrades, and every time I got an error. Nothing much was said other than there was an error in the transaction.

Susanna Kriegh
2022-08-15

It crashed after I selected watch for more points, it was the card game upgrade that popped up and then would not let me exit, Everything went gray. Now my game will not load, This is day 2 of this. I turned off and restarted but no luck, I am playing this on my Kindle,

Eileen Stanley
2022-08-11

Cannot load puzzle ldp_00147. Hasn't worked for days.

Mike
2022-08-06

The club is not loading on the Windows store app.

Rakhi James
2022-07-17

I'm trying to download this game

BKPetru
2022-06-30

Harry Potter Puzzles and spells keeps stopping @ 4.6mb loaded when opening the app...won't fully open...have uninstalled and reinstalled several times....what else can be done?

Nicole
2022-05-22

I have been having the same issues as others. The past couple weeks I have tried on three different tablets and one phone. If the game loads, it will only load to 4.5 out of 11.3mb. I have also tried on my computer, when I load the game on my computer, I am able to go to the Club however, when I try to watch the video for Cups, I am unable to. Also, when I try to watch the videos for my Extra Gems, that is also not working for some reason. The game use to work appropriately on all my devices previously. I hope you are able to fix this otherwise, I will have to delete the Game. Thank you for your time!

Stefanie L. Gilles
2022-05-20

I have tried for 3 days and the update from May 16, 2022 will not load onto my phone - just says Pending . . . .

Natalia Córdova-Rivera
2022-05-14

It’s been 2 weeks and I can’t get passed first screen. It will load 4.4mb out of 11.6mb if I close the app and doubt again, it won’t download anything. I’ve uninstalled it 2 times now in the past 2 weeks. I have iOS 15.4.1 and no new update has come for the app.

Judy Brock
2022-04-18

Won’t load past first screen. Tried deleting app, followed all Zynga instructions and nothing has worked.

Kristin
2022-04-17

Won’t load past the first screen for 2 days now.

Showing 1-25 of 25

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About this app

Enjoy an endless array of Daily Events that continue to delight and surprise even very adept Match-3 puzzle experts as they make their way through matching games for adults. o Level-up Your Abilities: Earn experience points throughout the game to increase your level, unlock rewards and gain magic abilities that assist you in overcoming each new Match-3 puzzle game. o Unlock & Upgrade Spells: Use Spells to beat Match-3 puzzles by obliterating obstacles and removing hazards.  For example, cast Wingardium Leviosa to move objects out of your way in these top rated games. o Celebrate the Magic of Harry Potter: As you solve new Match-3 games, celebrate the most memorable moments from the Harry Potter stories in this strategy game.  In these free match games, celebrate characters’ birthdays, and upgrade spells to experience the best game as you witness a multitude of magical Harry Potter moments!  Prove your Match-3 skill by beating levels to upgrade and unlock new spells and magic abilities which will aid your quest to conquer more difficult Match-3 puzzles in this Harry Potter game.  So get ready to ‘swish and flick’ your way to a magical journey of your very own in a whimsical Match-3 game! o Solve Match-3 challenges featuring the original Wizarding World characters from the Harry Potter films!  Beat these puzzles for free to build on your collection and receive a marvelous creature that will deliver benefits that directly assist you as you solve challenging Match-3 puzzles in these fun free games. o Enjoy Daily Events: Take part in fun games and exciting events every day with these awesome Match-3 games!  Prepare to cast spells, outsmart challenges, and celebrate the wonder of the Wizarding World in order to solve incredible magical Match-3 puzzles for your mobile device!  Taste sweet victory as you work with your Clubmates to win collaborative challenges! o Amass Glorious Collections: As you progress in your tile-match mastery, you'll gain a collection of marvelous Wizarding World creatures that aid you in solving challenging Match-3 puzzles.  Get a chance to upgrade your spells as you prepare for the magically mischievous Match-3 challenges ahead in these free puzzle games.  As you progress in your Match-3 adventure, unlock classic moments from the films, including Harry, Ron and Hermione toppling a troll, Fred & George playing pranks, and Hagrid taking care of his magical creatures at Hogwarts!  Along the way, the Daily Prophet will keep you up to date with Harry, Ron and Hermione on their epic journey at Hogwarts in this fun game! o Play In Clubs: Games are always more fun with friends!  Learn more about the wonders of the Wizarding World and Hogwarts as you collect magical creatures that will aid your Match-3 puzzle solving!  It’s time to experience the magic and wonder of Harry Potter games like never before!  Develop your magic skills by progressing through innovative Match-3 puzzle play where you’ll master Spells.  With so many ways to play, you're sure to enjoy Harry Potter: Puzzles & Spells!  Enjoy top rated free games, match games and other brain games by checking out Zynga games: where the best games are made!