Are you having issues? Select the issue you are having below and provide feedback to Optum Personal Care.
- Inadequate selection
- Don't get a debit card
- Have to buy at least $30 worth of stuff to use it
- Issue with removing items not on sale
Error message keeps popping up
For 2 days I have been trying to sign into my account but suddenly FirtstLine now requires that you receive a verification code via a text message. To receive a text message you need a smart phone which I don't have. Any other site give you the option of receiving your verification code by text, voice or email. FirstLine does it by text only. I have called their support number twice asking for help and all they can tell me is I need to get a smartphone. The on-line chat expert thinks I need to talk to one of their smartphone experts. This place is not worth the hassle for us Seniors.
On April 26th I order bars for my toilet order #45150290 How long before I get it. My knee surgery is coming up soon
newer working, not loaded
I cannot log in. It rejects my user name and password and I get an error message when I fill out the form for "forgot user name or password"
I am unable to log in despite numerous attempts log in bar turns black while trying to submit info, Please help
I have been trying to choose my products and it takes forever to log in. When I do I cannot get to any product categories. I assume you are inundated and cannot cope with volume of traffic?
Complete guide to troubleshoot Optum Personal Care app on iOS and Android devices. Solve all Optum Personal Care app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Clockwork Active Media Systems, developers of Optum Personal Care.
If your benefit includes an option to shop in-store, you can use the store locator to find participating locations near you. In it, you’ll find details about your benefit, balance info, our online store and tools that make shopping easier. Visit the help center to find quick and easy answers to questions about your benefit. A simple onboarding process walks you through setup, so you can quickly register your account and start using your benefit. Use the barcode scanner to find out if products are approved as you shop in store. Find your current account balance and expiration date, so you know when you have credits to spend. Designed for members who are part of the FirstLine™ benefits through their health plan, employer or other group. You must be eligible to register your FirstLine Benefits account. If your program includes a debit card, you can activate and manage your card in OptumPersonalCare . The FirstLine Benefits app makes it easy to use and manage your benefits. Securely manage your username, password and email preferences. It keeps everything you need to shop in one place. Buy products from our expansive online catalog and have them shipped directly to your home. You can also track your order status from OptumPersonalCare . Reach out to customer service right from OptumPersonalCare to get help when you need it.