MSGCU Reviews

New and improved app?! This is only true if they’re competing to be the worst app on MSGCU Store. It is hard to be worse than The Weather Channel app, but it’s close. They added a few features such as P2P transfer, which is undoubtedly a nice feature. Otherwise, they basically changed the font size so you can now read your account balance from across the room. Of course, you need to be able to load MSGCU to actually be able to see your balance in size 47 font. Loading MSGCU usually involves opening and closing it 8-10 times before you can finally get in. Once you’re finally in, the interface is similar to how it was before, with larger font and advertisements.

This is a banking app, not a high school level coding project. Please rebuild your app that reflects the good bank that you are.

Again, MSGCU is straight trash!

I didn’t think it could get worse, but I was mistaken. MSGCU is easily 10 times worse than the old one. The text is so small, you need a huge magnifying glass to see it. It also does not function. You cannot get a list of individual transactions, just your account balances.

Entering login information fields get bounced around off screen. It’s hard to tell what fields you are entering data into. The add placement above the settings button means it is constantly in motion. Bad choice. Ads in a banking app is unprofessional. A brief and rare popup maybe but a 90’s era banner that moves things around that you cannot get rid of is just silly. Stand up to the upper management dork that thought this was a good idea. They are wrong.

The title says it all. The original this app app was awful and not user friendly. The update made it tolerable. Now it appears this app has hired a new company to develop their app as well as their website. Since then I have not been able to log in. This is a exemplar of what not to do. Disappointed is an understatement. I will be withdrawing my money and cancelling my accounts once the COVID shutdown is over.

This is a good attempt to stay relevant and modern. However, I agree with some of the other reviewers comments. There needs to be some significant improvement on the display and functionality within MSGCU .
Viewing transactions shows nearly half the screen with a large blue bar that displays no useful data, and the transactions themselves are too big or spaced apart so it is difficult to find what you are looking for. It would be better to keep them small with the ability to tap for more details.

Also, as mentioned by others the banner at the top of MSGCU looks terrible, takes up important screen space, and links you to a built-in browser of the this app home page. That serves no purpose to the end user and should be removed.

Bank apps should attempt to keep it simple to see the basic data you need, with the option to tap for more detail or options when you desire.

A lot of features are better but one in particular is really annoying me. On the old app the due dates would be on the same tab as say the credit card or the loan. In the new app you have to click in the loan, and then click details to see the due date. I know to some people this wouldn’t be a big problem but on the old app once you paid the bill for the month the due date would then update letting you know you had paid it for the month.

Get rid of the banner. It shifts items on the screen around when it loads and takes you to a generic page. I can’t stand dynamic content like that in apps, especially my banking app. Come on guys.

The layout of the new app is not as nice as the old app. In the old app everything was much easier to see all at once. The new layout is too large (text) and takes longer to review all information. Use the original app a as long as possible and hopefully they will update this new app soon

I’m not crazy about the new format. I like to view my checking account all on one page.

Hate the new upgrade!! Wish they would’ve stuck to the old one!! Viewing Transactions are so complicated now. The whole display is weird!

The only thing I miss from the old app is being able to see all of my pending transactions. Otherwise love the convenience

There's not much to say other then, MSGCU is a significant improvement from the previous app they had

After getting used to some of the newer features, I’ve grown to like MSGCU. However the facial recognition feature does not work properly and therefore I can only give it four stars.

MSGCU is now super simple to use with a streamlined design and quick sign on! Love the change!

Much easier than logging in every time you wanna access your accounts.
I love it!

I absolutely despised the old app as it was so outdated and un user friendly. But this new app was an amazing upgrade! Everything is so much better and it’s so much more modernized. I also love that I can now set up alerts that go straight to my phone when anything happens with my account. Great work!

Helped me for over 20 years👍

The credit union has always been one of my most frequent stops.
I know many of the tellers and each one of them are very helpful, courteous and professional.
I really do like the new mobile system and I do find it very easy to use. Of course, it did take some time to use.

I do wish that when new tellers are assigned to the SCS office that they stay at this center for awhile.
It seems that I just get to know them better, the person gets assigned elsewhere.
It is nicer when the tellers get to know the members .

Great job!

App is good thankful for Samantha B at the hall road location who always assists me with using MSGCU

II very much love this Credit Union, and I’ve been with other Credit Union for over 30 years, and I’ve been treated very well here, therefore I wish that I would’ve known about this Credit Union year ago, I probably would’ve switched back in the early 1980’s

Lots of bugs to work out. Gets stuck on pages. Can’t load pages. Flashes error messages before loading pages. Won’t use it.

I’ve been using their (now older) app and was prompted to download this one. The online banking now has unnecessary giant green icons that take up a huge amount of space to show a transaction went thru successfully. Why are they so big? Now scrolling thru transactions is going to take 10x longer. Also before it was easy to check previous 15/30/90 days, now it’s just recent with no options. I doubt I will be using this other than to view recent items and will just use the website.... hopefully they will make some improvements with the next update. Seems like a downgrade.

Ads on top are annoying and the fonts are so large that it is distracting.

Great app very pleased with it so far!

I am very impressed with the new update. It feels much faster and looks not only cleaner but more modern. Glad to see you guys branching out in this regard. I've tested out the features that are offered and they work faster and better than ever before. I like the addition of the username. Very nice guys, love to see it.

I can view Estatements, I can block and unblock my debit card, I can view more history by selecting load more info at the bottom. I have a better alert center than the previous app. I have the ability to transfer with an external bank on my app and even use P2P now with a non member. I can customize my view and the look of my screen! With all the new features MSGCU is far better that the old one.