Cenlar Mobile™ Reviews

by Gustavo De Brito

The “make a payment” option does not work as it should. When selected the option “pay more” inside Cenlar , an interface is presented with toggles to choose to pay the “amount due” and another for “additional amount”. The toggle for “amount due”, even when NOT SELECTED, always consider this value to pay in the end of the screen. That said, I JUST CANNOT MAKE ADDITIONAL PRINCIPAL PAYMENTS THRU Cenlar , so I am forced to turn on a computer EVERY TIME only because of Cenlar error. I already reported this to this app previously and had no response or correction of Cenlar . I hope they fix this so I can finally make my mortgage payments using only my phone, which is impossible today.

by International New Yorker

First it said I already had an account, went to log in and it said I had to register, try registering again and finally “passed”. Then it asked me ALL my information to not be able to match me with my loans, so when I inputting the loan number it says no match... that I should call customer service.. tried multiple times and the call drops right after I have to for the “nth” time out ALL my information again! You guys make it impossible to pay your loans!! Literally your only job is to make it easy for us to pay loans, is like you you hired people for the opposite. Please hire a good tech vendor to fix customer experience for you.

by Edzmusic

I do not understand how an app can be released that requires a separate and distinct set of login credentials than their website to access the same info.

I have already registered my account on the website - horrible UI/UX experience there. Had to use the website today and decided to check the AppStore to see if they had an app. They do. Awesome!

But, as soon as type in my credentials, it tells me I cannot use the same login for web and app - I need to register a separate login just for Cenlar . Why?! Not awesome. Fix this. Until then, Cenlar sits on my home screen unused.

by Tharayptom

This Ap like this app is not user friendly. The worst overall mortgage experience I’ve ever had. And when a problem arises with the Ap, good luck finding a person to help. And if you do get help, plan on the next person you speak to, giving a different message.

And now they sent an email asking me to phone them to get the problems addressed. Have they ever tried calling this app? Who has that many hours to wait?

by Beachman86

What A Joke! Should have known before even downloading Cenlar what kind of experience I would have. Try to login can’t. Try to create a profile, says I have one. Try to recover the profile, system error. Try to call for support and end up in the same lame queue you get from calling the main number and after listening to 5 minutes of unrelated crap they say they are closed and to call back! I wish my mortgage was back with Citibank. They actually knew what they were doing!!

by Jablathe

Under home, view loan, a pie chart is offered for **current** year that shows percent interest and percent principal paid. When you go to look at bottom for actual dollar amount totals, which you expect to see **current** dollar amounts.
NOPE. It's previous year. So current year percentages have to dollar amounts, only previous year amounts are offered on the current year tab. That makes no sense. So how do you see current year amounts matched with percentages on current year tab? CAN'T!

Suspecting that was a bug or just really poor design, I clicked on the tab for previous year, thinking that maybe they switched them up by mistake. NOPE. Previous year percentages match dollar amounts.
**Whoever designed this is not thinking.
**Whoever is using it, is frustrated.

by SuSpence808

When I try to login to my account it says I need to register again but when I try to register it says I already have an account. I can’t reset my user name or password because of an error and when I try to call for support they’re closed. It’s 3:00pm on a Friday. What time am I supposed to call!?! If I can’t register for Cenlar I will be charged late fees for my mortgage payment. I have never been late in a payment and this is NOT my fault!! This is beyond frustrating.

by Little Redz

Cenlar takes quite a while to open up to access your info when using the facial recognition. I think Cenlar has good potential and I have yet to make a payment through it, so we’ll see what happens. As of now 3-star. Maybe I’ll be inclined to update my review when this issue is taken care of.

by Liza Tampa

Cenlar worked well for me in the past and I like the included features. The past few days I keep getting an error every time I try to access it, hope this issue is resolved soon.

by Chijioke5

Ok so I just downloaded Cenlar and made a pay for the first time. But after making the payment it doesn’t give you any type of confirmation number like other places do. They should have it were after you make a payment a confirmation is either shown on the screen or emailed to you. So this way you know for sure your payment went through. Rather it just goes back to the home page after payment.

by Masha_Zakh

I can’t seem to download any files from the Documents pagr on my Iphone 12 Pro. When I try to do it, I get an error message saying that the document can’t be downloaded and try later. Is anyone else having this issue on Android/older IPhones? Wonder if it’s specific to the new phone.
Overall, I like Cenlar , but it’s not very intuitive when it comes to locating information (aka escrow balance, last year taxes...)

by BTHEA

I’ve used Cenlar for some time and it makes it easy to pay my loan. However, while Cenlar still gives an estimated home and equity value, it used to provide recent comparable home sale prices in my area which I found very enlightening but this feature has been removed for some reason, or at least I can no longer find it. Please restore this feature.

by John B 05

The website was clunky and outdated. Cenlar is a huge improvement, I had it up and running in less than 5 minutes with no issues. The loan overview is great and payment function was very easy to navigate. A welcome improvement.

by Raquellyo

I like Cenlar a lot but I only need to log in when I want to pay extra on my principle. Otherwise I have autopay. Unfortunately there is a bug in Cenlar where I can’t seem to pay an ONLY principle payment. Even when the toggle is OFF to select if I want to pay another monthly payment, it still adds the monthly payment + principle payment. I can’t seem to get Cenlar to recognize that I don’t want to pay both. I still have to use the website in order to do this. Can someone look into this?

by C - Very Pleased

I am able to check loan account information, make additional principle curtailment payments, review year end tax information, escrow account information with ease! Love the functionality that is available at my finger tips 24/7!

by Dmaddock01

I was hesitant to use Cenlar based on the rating, and after reading a few of the reviews I decided to at least give it a try. Glad I did because either they have fixed everything that people have complained about in the past or people were not savvy enough to use Cenlar because I didn’t have any of the problems the other reviewers previously reported.

I received a confirmation number on the payment submitted screen and I received an email providing the confirmation information as well.

My recommendation is get it, it’s as good as or potentially even better than the website version!

by BofromKansas!

I’m 55 years old and not sure why anyone is having trouble with Cenlar. Only used Cenlar a couple of months and it seems pretty straightforward and has a clean and smooth interface. I never pay more or less than my monthly payment so I have no idea how well it works for customized payments. I didn’t have to re-register either. I was already a user of the mobile website which is also pretty clean and straightforward and I was able to sign in and complete a payment within several minutes of discovering that this app even had an app out there. Nice work this app! 👍

by Bono Rocks!

Have yet to make a payment but downloading and logging into Cenlar was extremely smooth. I love the design and I think I’m really going to love using Cenlar to pay down my mortgage. Thank you.

My only confusion: in the “circle” it says I have 980 payments remaining. That’s like 82 years! How do I have 82 years of payments remaining on a 30 year loan?

by Luluzzz***

Not sure why this company and Cenlar get such bad reviews. I’ve only been using Cenlar for 2 months, but I’ve had absolutely no trouble at all! And the one time I have had to call customer service with a question, the person helping me was so very kind and professional. Hope my good luck continues!🤞🏻

by [email protected]%

I love Cenlar. I really do. I had a 30-year mortgage with Bank of America and recently refinanced into a 15-year mortgage with this app. BOA’s app had nowhere near the features and ease of use as the this app app. However, my only complaint is that the circle graph that shows how many payments I have left is stuck on 180. After I my first payment was automatically withdrawn from my checking account on June 1st, Cenlar correctly adjusted my balance but did not adjust my number of payments remaining to 179. I hope this is corrected soon because it will fun watching that number drop.

by Me7460

Can’t even tap on any of the buttons when trying to make a payment. Also when trying to select a date to schedule a payment can’t select anything. Horrible. Keeps crashing and giving errors as well.

by Ddrapper

I don’t understand why I must use two different accounts to manage the same mortgage! It’s a bad user experience. I will give a try once you have an unified system.

by Sameer Bansal

Why does it need its own login? Seems suspicious

by Tinsnow

Whats the new website address? I already have loanadministration.com account and this app website directs me to same website again.

by PtlCas83

It seems to work well. However it won’t let me choose a future date for a payment. And there is no email help option in the contact us area. I’d like to be able to choose a payment date ahead of time.

by TP4752

Excellent features for calculating potential savings

by Cranebeak

I have multi loans with this app, how can I add another loan to my account on app?