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Company Name: Cenlar
About: Cenlar FSB is a loan servicing provider.
Headquarters: Ewing, Nebraska, United States.
Cenlar Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: MobileAppSupport@cenlar.com
Website: 🌍 Visit Cenlar Website
Privacy Policy: https://www.blackknightinc.com/privacy-notice
Developer: Cenlar FSB
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3 Most reported problems 😔💔
The “Pay more” option does not work properly
by Gustavo De Brito
The “make a payment” option does not work as it should. When selected the option “pay more” inside the app, an interface is presented with toggles to choose to pay the “amount due” and another for “additional amount”. The toggle for “amount due”, even when NOT SELECTED, always consider this value to pay in the end of the screen. That said, I JUST CANNOT MAKE ADDITIONAL PRINCIPAL PAYMENTS THRU THE APP, so I am forced to turn on a computer EVERY TIME only because of this app error. I already reported this to Cenlar previously and had no response or correction of the app. I hope they fix this so I can finally make my mortgage payments using only my phone, which is impossible today.
Can’t register/ log in or match my account
by International New Yorker
First it said I already had an account, went to log in and it said I had to register, try registering again and finally “passed”. Then it asked me ALL my information to not be able to match me with my loans, so when I inputting the loan number it says no match... that I should call customer service.. tried multiple times and the call drops right after I have to for the “nth” time out ALL my information again! You guys make it impossible to pay your loans!! Literally your only job is to make it easy for us to pay loans, is like you you hired people for the opposite. Please hire a good tech vendor to fix customer experience for you.
Two Logins? Ugh.
by Edzmusic
I do not understand how an app can be released that requires a separate and distinct set of login credentials than their website to access the same info.
I have already registered my account on the website - horrible UI/UX experience there. Had to use the website today and decided to check the AppStore to see if they had an app. They do. Awesome!
But, as soon as type in my credentials, it tells me I cannot use the same login for web and app - I need to register a separate login just for the app. Why?! Not awesome. Fix this. Until then, the app sits on my home screen unused.
Have a Problem with Cenlar Mobile™? Report Issue
Why should I report an Issue with Cenlar Mobile™?
- Pulling issues faced by users like you is a good way to draw attention of Cenlar Mobile™ to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cenlar Mobile™ customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cenlar Mobile™.
