PIN-SAFE Status

Last Updated on 2021-05-07 by PIN-SAFE GmbH

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26 User reports:
App has problems

User reports 26

⚠️ Most reported problems ⚠️

Not working

65.4%

19.2%

Connection

11.5%

Crashes

3.8%

problems reported in the last 24 hours

24 hour clock ⏰

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Common PIN-SAFE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PIN-SAFE app on iOS and Android devices. Solve all PIN-SAFE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PIN-SAFE iPhone Issues and Solutions

PIN-SAFE iOS app crashes, not working, errors
PIN-SAFE iOS app network issues
PIN-SAFE on iOS has black/white screen

PIN-SAFE Android App Issues and Solutions

PIN-SAFE has errors/crashing/not working
PIN-SAFE server network connectivity issues
PIN-SAFE has black screen

PIN-SAFE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PIN-SAFE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PIN-SAFE app crashes or not working on Iphone (iOS):

Close and restart the PIN-SAFE app on iPhone
Update PIN-SAFE app to the Latest Version for iOS
Uninstall and reinstall PIN-SAFE iPhone app
Update your iPhone to the latest iOS version

Fix PIN-SAFE on iPhone unable to connect to server/internet connection issues::

To resolve PIN-SAFE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PIN-SAFE black/white screen (blank screen) on iPhone:

Follow the PIN-SAFE iOS app troubleshooting guide Here →

PIN-SAFE Android App Issues and Solutions

Fix PIN-SAFE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PIN-SAFE app issues:

Force Stop the PIN-SAFE App
1. On android, goto "Settings" » click PIN-SAFE app. » click "Force Stop".

Update PIN-SAFE to the latest version on PlayStore

Clear PIN-SAFE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PIN-SAFE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PIN-SAFE.

Fix PIN-SAFE unable to contact server/ PIN-SAFE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PIN-SAFE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PIN-SAFE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PIN-SAFE on android.

Solve PIN-SAFE black/white screens issue on Android:

Follow the PIN-SAFE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PIN-SAFE GmbH, developers of PIN-SAFE.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit PIN-SAFE Website

Privacy Policy: https://pin-safe.com/de/page/datenschutz

Developer: PIN-SAFE GmbH

About this app

PIN-SAFE is the world's only patented offline NFC data safe for the secure storage of your confidential codes. Whether you wish to store PIN numbers for your EC or credit cards, e-mail account passwords, or other sensitive data e. g. for shopping portals etc. , PIN-SAFE is the secure alternative for those who are sceptical about conventional online and cloud solutions.