Firefox Status

Last Updated on 2026-05-18 by Mozilla

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Most reported problems

Not working

50.0%

Connection

25.0%

Something else

25.0%

Luis 2023-09-19

App icon is blackened out and unresponsive.

Showing 1-1 of 1 reported issues:

Common Firefox Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Firefox network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Firefox App
1. On android, goto Settings » Firefox » click [Force Stop]

Clear Firefox App Cache and Data:
1. On android, goto Settings » Apps » Firefox » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Firefox.

On android, goto Settings » Apps or Manage Apps tab.
Click Firefox » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Firefox » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Firefox

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Developer: Mozilla

Apr 04, 2026, 11:08 AM
a AndroidOS user from Bellefontaine, United States reported problems with Firefox : Not working
Mar 10, 2026, 09:51 PM
a iOS user from Munich, Germany reported problems with Firefox : Not working
Jan 13, 2026, 05:19 PM
a AndroidOS user from Medan, Indonesia reported problems with Firefox : Connection
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