🏷️ About: The Kaseya mobile app is designed to help IT technicians manage common IT tasks on their mobile devices. It provides real-time visibility into the IT environment and enables technicians to resolve service tickets quickly. The app is integrated with Kaseya VSA and Kaseya BMS, making it easy to access asset and agent information on tickets.
- Allows for managing client machines from a single device
- Can view, edit, and create tickets on the go
- Can run Kaseya scripts through a phone
- Easy to use with no error messages
by ITSec Guy
Where do i see the user’s screen? Where do I run actions? The thumbnails are misleading
by Finkeltron
There is no remote control or Remote Desktop access which means not solving your customers problems. You can tell your customer about the CPU in his Dell as if that ever happens. Been waiting 6 months for KaseyaFusion. What a joke.
by JB-987654321.0
KaseyaFusion doesn’t currently support MFA with VSA.
by The_wretched
How can you not support connecting to the VSA that has your own MFA Passly/AuthAnvil setup in this day and age. With all the attacks against MSPs everyone should have MFA enabled on any critical service. Yet this cannot support such security measures. Just like everything Kaseya, it’s all duck tape and bailing wire with no team talking to any other. How about you try supporting the whole product for once.
by Xl Oddball Lx
You shouldn’t post images of features that aren’t implemented. It goes against Apple’s App Store review guidelines.
2.3.1 Don’t include any hidden or undocumented features in your app; your app’s functionality should be clear to end-users and App Review. Similarly, you should not market your app on KaseyaFusion Store or offline as including content or services that it does not actually offer (e.g. iOS-based virus and malware scanners). Egregious or repeated behavior is grounds for removal from the Developer Program. We work hard to make KaseyaFusion Store a trustworthy ecosystem and expect our app developers to follow suit; if you’re dishonest, we don’t want to do business with you.
by RabidNinjaGerbil
I had no expectation and I was still let down.
Another update, another lack of SSO for VSA.
App is completely useless for clients using SSO for security.
by TecktUser
Kaseya required MFA 2FA late last year. However I am unable to log into this application with the MFA active, telling me to whitelist the account. This seems very counter intuitive and against your own policies.
by Jprosy
The latest update that just came put does not work for in latest iOS version. Just opens and then crashes!!!! Need to fix and release update asap!!!!
by JermCool
Touch ID doesn’t do much if I have to log in anyway after using it. Sessions terminate in less than 24 hours. The remote control runs for a only few minutes before locking up and forcing a close of LiveConnect.
by Cloudweb
It installed fine and connected to my server. I can see agents and assets. However, I do not see my Service Desk tickets. I am using the built-in service desk, not BMS. The picture on this store gives the impression that all tickets are supported. Please explain or support integrated tickets as well. Thank you.
by El__Mustache
Can we have a notifications option so that we can get notified when tickets come in or a client responds? This would make KaseyaFusion much better and more usable.
by Wooooooooooooah
I’ve been using KaseyaFusion to access BMS for some time now. Works well enough. Now suddenly my app closes every time I open it. I’ve reinstalled twice to no good effect. What gives?
by Tom.fehlberg
The agent lists for the VSA are finally sorted.
They had turned on the ability to run VSA scripts and then immediately turned it back off...BUMMER! That would make it more useful!
You can clear alerts that are from VSA monitoring.
No idea how useful it is for BMS users as we don’t use BMS ....
It should eventually include all features of LiveConnect to be a completely useful app.
by Chameleon Tech Services, LLC
I use this almost daily when out in the field. I can manage all of my client machines from a single iPad or iPhone. I occasionally have an issue where it will lock up during a remote session, but simply disconnecting and reconnecting to the client makes it work again. Hopefully this will be addressed in future releases. Other than that tiny issue, I am completely satisfied with this application. It’s the perfect tool for any MSP.
by ConchisErin
Love the new features and this has been a huge time saver for me.
by Keblur621
Can’t wait to see more features in future updates.
by BigWillyO
Most of these reviews are before the product even launched. App is working fine for me
by EddieD04
I have been looking forward to this release! I can finally run my kaseya scripts through my phone. keep it up! Sweet!
by Funtodo 07282012
I really like being able to view/edit/create tickets on the go! I can see the future of the design and expect a lot of great features to be added as it matures. I’ve never had an error message and pretty easy to use!
Yes. Kaseya Fusion is very safe to use. This is based on our NLP (Natural language processing) analysis of over 45 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for Kaseya Fusion Is 55.4/100.
Yes. Kaseya Fusion is a totally legit app. This conclusion was arrived at by running over 45 Kaseya Fusion User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Kaseya Fusion Is 70.5/100..
Kaseya Fusion works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
- Access to IT asset information on tickets
- Real-time visibility into the IT environment
- Create, view, assign, search, and update service tickets
- Capture notes, time entries, and attachments such as photos
- See recent events and agent and asset views
- Filter agents by views, organization, and machine groups
- Get real-time visibility into ticket assignments, resolutions, and critical tickets
- Suitable for IT managers, dispatchers, and technicians
- Requires Kaseya VSA or Kaseya BMS
