UserTesting app not working? crashes or has problems?

UserTesting Status

Published by UserTesting on 2023-12-06

Get paid to share your perspective with global brands. Earn a little extra money
in your spare time by helping brands build better products and experiences for
people around the world.

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Are you having issues? Select the issue you are having below and provide feedback to UserTesting.

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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 4 Comments

By Tshering 7 months ago

I am not able to take the new user tester test. The button won’t work. Please help me fix this.

By Joanne 7 months ago

I'm trying to sign up on the app but it just keeps saying something went wrong

By Lisa Kapus 9 months ago

Trying to create an account and it says to "try again later" over and over again.

By beata.florecka 11 months ago

App says it needs updating, so I update, and then it still says it needs updating, so I cannot open it. I removed it, installed it again, still needs updating, cannot get rid of it.

Common dislikes about UserTesting app

- Glitches can occur

- Rejections can be frequent

- Screen recording access is required

- Sensitive credit card info is requested

- Video of face may be used

- Customer service is not available

- People with more lucrative lifestyles have more opportunities

Have a Problem with UserTesting? Report Issue

Common UserTesting Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UserTesting app on iOS and Android devices. Solve all UserTesting app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UserTesting iPhone Issues and Solutions

UserTesting iOS app crashes, not working, errors
UserTesting iOS app network issues
UserTesting on iOS has black/white screen

UserTesting Android App Issues and Solutions

UserTesting has errors/crashing/not working
UserTesting server network connectivity issues
UserTesting has black screen

UserTesting iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UserTesting app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UserTesting app crashes or not working on Iphone (iOS):

Close and restart the UserTesting app on iPhone
Update UserTesting app to the Latest Version for iOS
Uninstall and reinstall UserTesting iPhone app
Update your iPhone to the latest iOS version

Fix UserTesting on iPhone unable to connect to server/internet connection issues::

To resolve UserTesting network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UserTesting black/white screen (blank screen) on iPhone:

Follow the UserTesting iOS app troubleshooting guide Here →

UserTesting Android App Issues and Solutions

Fix UserTesting not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UserTesting app issues:

Force Stop the UserTesting App
1. On android, goto "Settings" » click UserTesting app. » click "Force Stop".

Update UserTesting to the latest version on PlayStore

Clear UserTesting App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UserTesting app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UserTesting.

Fix UserTesting unable to contact server/ UserTesting internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UserTesting » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UserTesting » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UserTesting on android.

Solve UserTesting black/white screens issue on Android:

Follow the UserTesting android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UserTesting, developers of UserTesting.

100% Contact Match

Developer: UserTesting Inc

E-Mail: [email protected]

Website: Visit UserTesting Website

57.14% Contact Match

Developer: Userlytics Corporation

E-Mail: [email protected]

Website: Visit Userlytics Corporation Website

About this app

Earn a little extra money in your spare time by helping brands build better products and experiences for people around the world. Apply to join the this app Contributor Network (previously known as this app Panel) and complete tests from brands around the world. Get paid to share your perspective with global brands. Simply answer questions and complete tasks while speaking your thoughts aloud to earn a little extra cash in your free time.