Contact UserTesting Support

The app will ask you for access to screen recording, which is fine, but one of the tests I did, they asked me to fill in sensitive credit card info. The app and the test assured me that it's normal procedure, only $0.01 will be charged, etc. They said to turn off screen recording during this step, and I did, it said screen recording was paused, however there was still a blue indication on the top left corner. This indicated that the app was still working even though I paused it. Not thinking much of it, I continued to take the test and had to resume the screen recording step. However, I felt uneasy afterwards and changed my bank password. Thank God I did... In 3 days I checked my bank and it said I had to reset my password because somebody had been trying to get into my account many times and failed. This had never happened to my bank account before, and I don't believe this was just some coincidence. You need to vet the companies you accept tests from, some of them are definitely trying to scam.

UserTesting takes an audio and screen recording for your audition to use the site, but doesn’t make it clear it may be using video of your face as well. When you finally get into the site, there are many tests but while answering questions you learn you don’t qualify to finish the test. Trouble is you’ve already shared information about your lifestyle to those companies. It has been two weeks and a test has yet to pass the “Unfortunately you do not qualify for this test” phase. There’s no one to talk to in support, they don’t answer emails, and a pending chat with the customer service rep actually showed up was just quickly closed on its own, struggling to reconnect. The people who make the most money off the tests need the money the least, because they’ve been through the most range of experiences to qualify for the most tests, and it takes a more lucrative lifestyle to have those experiences. There may be too much competition right now as well. It’s a large waste of time.

I’ve been UserTesting for a bit over a year. This app is pretty buggy and I’ve had countless experiences with the app crashing or being unable to upload the video, which ruins the test and at times makes me waste a lot of time when it malfunctions right after I finished the test. So frustrating! The greatest offenders are the apps we have to download and take the test within the downloaded app. Those are crazy buggy. When the app does work, however, it’s a pretty good app with an attractive and pleasant interface. UserTesting as a whole is by far the best user testing platform. This app also really needs some kind of notification capability so that we know when there’s a new test when we’re on mobile! Developers, if you read this, please consider this feature. It’d be really useful and convenient for the users.