Busey Reviews

I have 3 accounts, and Busey blends all the transactions together for all 3 accounts. Do not like that setup. Also, in my Bill Pay portion, I have several accounts with Carle for different members of my family. The new Bill Pay section does not show the account numbers, so now I have no idea which account is which. I do not see a “Log Out” option either, so I cannot be certain that I am closing Busey when I switch out of it. Not very pleased with the look and feel overall.

They took away the best features. Why do I have to now spend 5 minutes to get into Busey and click around when I only want to see the
Balance on my accounts? Waste of time. Waste of an app. Time to look at moving my accounts to a different bank.

Bring back the widget. As every company is looking at increasing user experience, leave it up to this app tomtake your money and make their user experience worse. Boooo

The check deposit Subsystem is inferior to the one on the old app. The software behind the old app resolved well what in the photo was the check and what was just background. The new app just shows the photo you take with background, and so it is hard to see whether it is a good photo. Also, so far it has been impossible to sign up for e-bill, even following the instructions at the web site. I am not offered the e-bill option for any of my payees including ones where I used to do this and relied on it.

New system and app is a step backwards. Latest fiasco with it is the bill pay. I submitted a bill on the 15th. I noticed today on the 23rd that it hasn’t gone through yet. After I wade through all of my old payees(the old system could hide them), I find it to say “Paid Feb 18” but if I tap into it, it says “Paid Feb 24”. Tomorrow is the 24th so we’ll see what happens. Under the old system it never took more than 4 days. Not only is there this inconsistency but reliably and timeliness is in question now.

I also noticed another bill I submitted on the 15th that is now listed twice. One says “Paid Feb 19” and the other says “Resubmitted Feb 19”. Bill pay was awesome in the old version but now seems to be a joke.

Lastly the interface of the new app is horrid. Too many taps to see what I want to see. It’s also a very busy interface. Somebody at this app has a severe disconnect.

I don’t like the fact that bills that are payed by check do not deduct from checking account balance until they actually clear. Like most people who use online bill pay, I no longer keep a paper check register. I preferred the old app that deducted the check amount when the check was sent. The new app will result in overdrafts and I guess that’s a good thing for this app but not for loyal customers like me.

The new version of Busey is definitely a step backwards compared to the old app. It takes twice the amount of steps (button presses) just to get to the account and make a transfer. I assume they justified this by giving more “options” but man, “if it ain’t broke don’t fix it” definitely applies here.

Tldr; they released a new app/version that is noticeably worse than their previously stellar app/version.

I set up bills to be paid regularly ( example dentist) but after paid the transactions only show check number. I waste a lot of my time ensuring that echecks are going to the right place. This was a step backward in the “update”. I also had to reset password by calling in and had to reset my external account due to the upgrade. Plus this app takes forever to come on line.

Like anything that’s new or considerably changed it takes some getting used to. Somewhere along the line it lost one of my payees and with it a payment I had attempted to make. It cost me a late fee and a lower credit score. Now there’s no bill pay at all!! To make any payments it is necessary to login to the website which can be tedious.

I have a check (one of those preprinted business checks that is enclosed in a self-envelope where you remove the perforated edges) App will not recognize it. Bug has existed for a while, as this is second time I face this issue. Do better. Check is from local establishment (Carle) and you are local bank.
Previous time my only solution was to visit the ATM and it had no issues with it.

Can’t even log in at first “Oops, something went wrong on our end”. If you’re going to make a huge release for a new app, having a smooth-running app would be super. A few flaws in a new system are to be expected by this is ridiculous. I need to pay my bills and haven’t been able to since the original (better) app was shut down for days.
Finally got signed in, my parents are both having problems with Busey as well.

The new layout for the this app app is not as simple and streamlined as the old one. Very disgusted that past payment information for payees did not transfer over to the new system. Hard to find details on the payees. Tired of this app making changes. Last fall and now the first of this year. How many more times are they going to change things around? I think it’s time for me to make a change. To another bank!

The new app is good. I cannot get mobile deposit to work. Every time, the deposit is rejected even though all I for is clear in the picture and within the four corners. Also, I appreciated the automatic screen capture from the previous app.

You have to click a few too many buttons to change the date a bill is sent with mobile pay. The calendar should be more accessible.

It is very difficult to search for a specific transaction. Neither the check number or the dollar amount ever return a successful search.

This used to work very well on the Bank of Edwardsville app and online portal.

Fixing this bug would be a big improvement. Thank You

It’s very easy to make a payment but now I have to change an account number and there is nowhere to do that. Also how do I delete a payee? Also lost where I can add an account on my dashboard. Had a problem doing it last time but figured out what I did wrong.

I’ve had none of the issue other have had. The only small thing was my address was not there when I first logged in, but it fixed itself within a few seconds. Transferring money between accounts is extremely easy now and the chat feature to answer questions makes everything easier as well. Definitely an upgrade from the last app. New apps will have some issues upon actual release, to think it’s going to be perfect would be naive.

Appalling lack of flexibility and definitely not designed with most online banking users in mind. Might be appropriate for people for whom banking is just a series of ATM debits but definitely not for anyone who has used a well-designed and robust banking app

I am liking Busey but wish the account number came up when paying a bill. Example, we have two Christie Clinic accounts and need to see the account number to make sure we are paying the right one.

I like the flow of Busey , the check deposit is perfect . I with the mobile app and the online version kept the bill reminders and notes like the old back of Edwardsville app and mobile did.
I really miss the reminder feature

My wife and I went from having a working app that we both could log into, to a new app that neither of us were able to login into. My wife called into support and was HUNG UP ON by the support person. Went into this app and was able to get my wife logged on, but then our accounts did not show up!

Since the last update my phone says 6 days ago. My app is not updating the pending charges and taking them off my balance. It says I have more money than I do.

Funny Busey had zero reviews friday. They released Busey today but somehow it had reviews yesterday and Saturday?? Can’t even log in and check anything. The this app take over of my local bank has been nothing but a pain for me. Apple should remove all these fake employee reviews

Why did IT not create a friendlier version to the current system in place. This has been too many changes in such a short amount of time. I have family members that have left & I am next. Even writing this review it’s WHITE! I can’t see what is being typed!!! In today’s tech advancements there should have been a way to convert without customers NOT HAVING ACCESS!!! That’s insane. Very poor implementation!

Busey froze as I was trying to do the two step verification. Closed and reopened Busey to be told that my account has been locked, and I have to call this app to get it sorted out. I don’t have time to do that right now, I have to go to work. So right now I’m not even sure if my card is working.

The new app is a visual improvement over the old app. Layout is clean and logical. However, the iOS version is missing the widget which would quickly show balances. Please return that feature.

Great updates! Love that you can customize your views and the new payments look better too!

Maybe don’t have your employees review your app before released and then on release day have awhile login issue. That being said the login is super fast and it looks nice.

The new app is great! Easy to use with many new features like dashboard customization and card security.

I love the upgrade. User friendly and intuitive. I think having the option to maintenance debit cards is amazing!

Login is quick, love the easier access to pay bills and deposit checks! Also, great support getting set up again this am!

Easy to customize the dashboard. Best UI of any banking app I’ve ever used.