Contact Busey Support

New system and app is a step backwards. Latest fiasco with it is the bill pay. I submitted a bill on the 15th. I noticed today on the 23rd that it hasn’t gone through yet. After I wade through all of my old payees(the old system could hide them), I find it to say “Paid Feb 18” but if I tap into it, it says “Paid Feb 24”. Tomorrow is the 24th so we’ll see what happens. Under the old system it never took more than 4 days. Not only is there this inconsistency but reliably and timeliness is in question now. I also noticed another bill I submitted on the 15th that is now listed twice. One says “Paid Feb 19” and the other says “Resubmitted Feb 19”. Bill pay was awesome in the old version but now seems to be a joke. Lastly the interface of the new app is horrid. Too many taps to see what I want to see. It’s also a very busy interface. Somebody at Busey has a severe disconnect.

The check deposit Subsystem is inferior to the one on the old app. The software behind the old app resolved well what in the photo was the check and what was just background. The new app just shows the photo you take with background, and so it is hard to see whether it is a good photo. Also, so far it has been impossible to sign up for e-bill, even following the instructions at the web site. I am not offered the e-bill option for any of my payees including ones where I used to do this and relied on it.

I have 3 accounts, and the app blends all the transactions together for all 3 accounts. Do not like that setup. Also, in my Bill Pay portion, I have several accounts with Carle for different members of my family. The new Bill Pay section does not show the account numbers, so now I have no idea which account is which. I do not see a “Log Out” option either, so I cannot be certain that I am closing the app when I switch out of it. Not very pleased with the look and feel overall.